OUR CUSTOMER SERVICE STATISTICS FOR MARCH & APRIL 2012
THE BUSINESS PHONE CO SERVICE STATSWe will now be regularly publishing our Customer Service and Technical Support Call response times.
Here's our March & April inbound call statistics.
CUSTOMER SERVICE & ACCOUNT MANAGEMENTAverage Wait time 25 Seconds
% of calls answered within 20 seconds 76%
% of Calls answered within 120 seconds 95%
Average call duration 3 mins 9 seconds
Busiest time of the day 3-5 pm
TECH SUPPORTAverage Wait time 1 Min 46 seconds
% of calls answered within 20 seconds 33%
% of calls answered within 120 seconds 73%
% of calls answered within 600 seconds 99%
Average call duration 7 mins 25 seconds
Busiest time of the day 4-6 pm