Your country (US) is blocked

To protect against SPAM, your country has been blocked from using this website. Apologies for any inconvenience.

NBN Retail Service Provider

THE BUSINESS PHONE COMPANY - CONTACT US

Please get in touch to enquire more about the products or to take your next steps to buy.

RSS The Blog

  1. GETTING READY FOR A NBN PHONE SYSTEM TelAustralia Customer Service 22-Sep-2014
  2. SHDSL BROADBAND - WHY BOTHER? TelAustralia Customer Service 01-Sep-2014
  3. Telstra DOT (Digital Office Technology) Cheaper Alternatives TelAustralia Customer Service 29-Aug-2014
  4. THE NBN VERTIGAN REPORT TelAustralia Customer Service 28-Aug-2014
  5. NBN PHONE SYSTEMS - SO EASY TO USE TelAustralia Customer Service 28-Aug-2014

 The Business Phone Blog

AUSTRALIAN SHDSL NETWORKS COMPARISON - WHATS THE DIFFERENCE

Tuesday, January 15, 2013 | by Tony Dunphy

BUSINESS DSL

Because we sell 3 different Business DSL networks we regularly get asked what's the difference? Well there is quite a bit of difference in price, speed, coverage and quality between the Australian SHDSL networks and here we explain what the differences are and why they matter.

One thing that is equal is that all our Business SHDSL plans have unlimited data downloads with no shaping and are fully supported with Australian based staff.

Coverage

Telstra Business DSL has coverage at 1850 exchanges, AAPT IP Line SHDSL has coverage at 350 exchanges and Soul EFM at 250 exchanges. If you are in a Metro area chances are you will have choice of networks. If located outside a Metro area chances are you will have a choice of 1 - Telstra Business SHDSL. So Telstra is the clear winner in terms of coverage.

Speed

The winner here is AAPT with 100MB/100MB in certain locations. Next is Soul with a max speed of 20mb/20mb and then Telstra with 10mb/10mb ...... but outright speed is not it's all cracked up to be. All speeds are theoretical maximums and only Telstra Dedicated SHDSL and AAPT give any guarantee on achieving anything like the theoretical maximum. AAPT SHDSL Guarantee a minimum 25% of available bandwidth, Soul EFM gives no guarantees around bandwidth. With both Telstra Dedicated SHDSL & AAPT connections you will be given a speed guarantee before connection that will be very close to the advertised speed. With both Telstra Business DSL & AAPT SHDSL connections your the only user of the connection so the service isn't subject to traffic fluctuation as a shared connection would be. Soul simply advertise best effort so there is no bandwidth guarantee.

Price

No doubt Soul SHDSL represents great value but with SHDSL you pay for what you get. For example we would not recommend Soul SHDSL for any real time apps such and VoIP or Video conferencing because the quality of the service cannot be guaranteed. AAPT also represents great value and comes with service guarantees. Telstra is the most expensive but also the highest quality network we sell. When you compare price of a Telstra 10mb/10mb with an AAPT 50mb /50mb and take into account the comments made under the speed heading above, Telstra can actually end up being cheaper for a similar speed but higher quality service.

Quality

Telstra SHDSL is the clear winner in this category when we include service availability, fault response times,fault restoration times & actual service performance. AAPT SHDSL comes close second in the areas of service availability, fault response times and restoration times but in the key area of actual service performance it only guarantees 25% of available bandwidth. Soul EFM SLAs are basically we will do our best but don't ask hold us to a response or restoration time because we can't give you one.

SHDSL Installation lead time

Telstra is typically 17 days install lead time in metro areas while AAPT & SOUL offer 30 days install time.

So to sum thins up, all is not as simple as judging a service purely based on advertised speeds. There are many factors that should be considered before selecting your SHDSL network in Australia.

 




Recent Posts

TAGS

ARCHIVE

view more

Our testimonials

  • Our Hosted PBX Phone System and SHDSL internet Install was Seamless. I would recommend Telaustralia for anyone looking for that extra bit of service from their Phone Company. Our experience during our Hosted PBX installa.. more..

    Hosted PBX & SHDSL Macil Group
    Macil Group

  • Telaustralia was quick to react to our initial inquiries about a Business Grade Data Connection SHDSL and Hosted PBX Phone System. Shortly thereafter delivered the required communications and data plans to our business. .. more..

    Hosted PBX and SHDSL Subseaco
    Subseaco

  • We engaged Telaustralia to install a new Phone System at our site. After getting a $4000 + quote from Telstra, Telaustralia gave us a Hosted PBX quote for $1500 and the system has so many features its amazing. Whats bett.. more..

    Hosted PBX Phone System Hummingbird Eco Retreat
    Hummingbird Eco Retreat

  • My Company retained Telaustralia to migrate our telephone, fax and internet system as well as advise us on a new NBN Phone and switchboard system. A prior office relocation and communications transfer was not handled.. more..

    NBN Phone System Lardner White Mt Eliza
    Lardner White

  • We'd like to thank Telaustralia for their wonderful service and professional manner in installing our NBN Phone System into our new office. Highly recommend their services - a pleasure to deal with. Sue Wilkinson Associa.. more..

    Sue Wilkinson
    Clauds Agency

  • Telaustralia was fantastic. Helpful, responsive, maintained ownership throughout our SHDSL & ISDN 10 Primary Rate Installation. www.bazaarvoice.com (http://bazaarvoice.com).. more..

    Arran Goffe
    BazaarVoice.com Sydney

  • Our office relocation went more smoothly than I could have hoped, thanks to Telaustralia. It was such a relief to have one point of contact for this project. Telaustralia managed the relocation of our fixed lines and sup.. more..

    J Levy
    Harms Consulting Sydney

  • Since changing to Telaustralia we have saved a considerable amount on our business phone accounts. We have been very impressed with the professional & prompt service we have received from the Telaustralia team. Nothi.. more..

    Jason Beare
    MBA Accounting Mornington

  • I would like to thank you for the level of service we received when you took over our business and home telecommunication accounts this year. It seemed like a daunting task to move our supplier considering we had been wi.. more..

    Tim Leonard
    Mortgage Choice Bayside Beaumaris

  • We are very new customers to Telaustralia after being referred by one of your existing clients. Telephone communications is so frustrating, different person everyone time you call for service,no followup and waiting peri.. more..

    Kim Reed
    Kim Reed Conveyancing Beaumaris

 
Captcha Image