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 The Business Phone Blog

OUR CUSTOMER SERVICE STATISTICS FOR DECEMBER 2011 AND JANUARY 2012

Friday, February 10, 2012 | by Tony Dunphy

THE BUSINESS PHONE CO SERVICE STATS

We will now be regularly publishing our Customer Service and Technical Support Call response times.

Here's our December & January inbound call statistics.

CUSTOMER SERVICE & ACCOUNT MANAGEMENT

Average Wait time 29 Seconds
% of calls answered within 120 seconds 91.26%
Average call duration 3 mins 11 seconds
Busiest time of the day 3-5 pm

 

TECH SUPPORT

Average Wait time 1 Min 16 seconds
% of calls answered within 2 mins 74.62%
% of calls answered within 4 mins 92.84.32%
Average call duration 6 mins 41 seconds
Busiest time of the day 4-6 pm


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    Hosted PBX & SHDSL Macil Group
    Macil Group

  • Telaustralia was quick to react to our initial inquiries about a Business Grade Data Connection SHDSL and Hosted PBX Phone System. Shortly thereafter delivered the required communications and data plans to our business. .. more..

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  • My Company retained Telaustralia to migrate our telephone, fax and internet system as well as advise us on a new NBN Phone and switchboard system. A prior office relocation and communications transfer was not handled.. more..

    NBN Phone System Lardner White Mt Eliza
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  • We'd like to thank Telaustralia for their wonderful service and professional manner in installing our NBN Phone System into our new office. Highly recommend their services - a pleasure to deal with. Sue Wilkinson Associa.. more..

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  • Our office relocation went more smoothly than I could have hoped, thanks to Telaustralia. It was such a relief to have one point of contact for this project. Telaustralia managed the relocation of our fixed lines and sup.. more..

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    Harms Consulting Sydney

  • Since changing to Telaustralia we have saved a considerable amount on our business phone accounts. We have been very impressed with the professional & prompt service we have received from the Telaustralia team. Nothi.. more..

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    MBA Accounting Mornington

  • I would like to thank you for the level of service we received when you took over our business and home telecommunication accounts this year. It seemed like a daunting task to move our supplier considering we had been wi.. more..

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    Mortgage Choice Bayside Beaumaris

  • We are very new customers to Telaustralia after being referred by one of your existing clients. Telephone communications is so frustrating, different person everyone time you call for service,no followup and waiting peri.. more..

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    Kim Reed Conveyancing Beaumaris

 
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