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SAMSUNG BUSINESS PHONE SYSTEMS FROM THE BUSINESS PHONE COMPANY

Our customers choose Samsung PABX phone systems because they have continually demonstrated great response times along with excellant service and support. With Samsung you get a cost effective, scalable and fully featured Business Phone System designed to cope with anything you need.

Telstra Business SystemsThe Samsung PABX Phone systems have a wide range of digital and analogue models and features to suit every application. From basic Small Business & SME Telephone needs with PSTN and multiple ISDN 2 Basic Rate right up to Corporate and Large Hotel Hospitality Communications Solutions with ISDN 102030 Primary Rate Telephone services.

SAMSUNGS RANGE OF DIGITAL HANDSETS

The Samsung Office Serv & DCS phone systems support a range of stylish, easy to use digital handsets that combine smart design and powerful functionality.

 Samsung Office 7 Button
 Samsung Director 12 Button  Samsung Navigator 14 Button
Samsung PBX Phone System  PBX Phone Systems from samsung  Telstra business Centre Phone Systems 
 Samsung Office 38 Button
 Director with 64 Button Console
 Samsung Navigator 21 Button
 New Phone System Office Phone PABX Phone system   PABX phone systems samsung

SAMSUNG PABX PHONE SYSTEM FEATURES

AUTOMATED AUTO ATTENDANT

Does your receptionist get overloaded, do your staff complain that they are not getting their messages or the messages are inaccurate? Do you have a target regarding how many rings you will allow your customers to wait before they are answered, but are not sure whether you are achieving target? Does your staff 'on the road' also tie up your reception? These are common issues with most small to medium businesses. Now you don't have to worry.

The Samsung OfficeServ auto attendant feature can answer multiple calls simultaneously, providing different greetings for different departments. External callers are prompted by the auto attendant to enter their choice of destination for direct connection to the correct person, without the need for a receptionist to handle the call. If no extension number is dialed within a specified time, the call is automatically connected to a receptionist, or another specified extension. This is an ideal solution for busy or out-of-hours periods.

Automated Attendant features are:

Multiple Call Handling
Multiple Greetings
Delayed Answer
Automatic Night Mode
Remote Greeting Change

VOICEMAIL


In today's competitive market place, it is imperative that you make a professional first impression. Every incoming call to your business should be answered quickly and efficiently, whether or not there is a member of staff available. That's why Samsung brings you a range of powerful call processing solutions to help make your organisation more efficient, improve customer service and save money.

The Samsung range of voicemail solutions provides advanced call processing features such as voicemail, auto attendant, fax messaging and unified messaging to make your business more efficient.

Samsung voicemail is simple to use and puts the user in control. At the touch of a button each user can, for example, record their own personal greeting; screen calls choosing to answer them; record and send messages to a group; and record personal reminders or even conversations.

Samsung voicemail also brings you the benefits of fax messaging - a powerful tool that allows you to store faxed documents for you to access when required, and even direct them anywhere in the world.

Samsung Email Gateway - Voicemail and Fax direct to your PC in box
The Samsung Email Gateway gives you the ultimate tool to access and manage all your business messages - voicemails, faxes and emails - from your PC inbox.

New voicemail messages and faxes will appear in your inbox, and are easily identified by the subject field of the email and the Caller Identification Number, (if available) for instance ‘Voice message from Number 8542 8500’ or Fax message from Number 9872 2900’. Simply click on the message to open the email. The email message provides summary information, including time and date the message was received, and presents the voicemail or fax as an attachment, (WAV or TIF files).

With Samsung Email Gateway, your staff can simply access and manage voice, email and fax messages all from their PC inbox, using great features like:

Conveniently forward voice and fax messages to others via email
Viewing fax attachments on-screen
Use standard inbox features to save the voicemail and fax messages for later reference
Access your office voicemail and fax messages on your PC whenever, wherever you are.

LEAST COST ROUTING SOFTWARE


The Samsung OfficeServ Least Cost Routing feature provides your business with an automatic mechanism for saving money on your communication costs. LCR automatically selects the appropriate outside line for the number dialled by any of your staff members.

ISDN PHONE LINES - ISDN 2 & ISDN 102030


ISDN is the most cost-effective way of connecting your telephone system to the outside world. The Samsung range supports both Basic Rate and Primary Rate ISDN, allowing you to reap the functionality and cost benefits that ISDN delivers:

Enhanced quality - immediate, high-quality connections give you better customer communications Direct Dial In (DDI) - allowing your callers to dial direct to extensions without going via reception, saving valuable time!
Future-proof technology
Video and data networking - the high speed capacity of ISDN connections enables efficient video conferencing and cost-effective inter-office data transfer, ideal for e-mail and Internet access.
Reduced Call Costs.

ISDN internal extensions provide the flexibility you need to connect multiple ISDN terminals and consolidate your ISDN data and voice service needs without losing your Indial advantages. For businesses with data networks the S-Bus adds flexibility and security by providing a back up to existing networks plus a dial up capability from remote sites.

DIRECT INDIAL


With Direct Indial, every extension or department can be allocated a unique telephone number for callers to bypass reception and dial direct.  Indial numbers can be set up to ring at different destinations for day or night service.

And because Direct Indial tracks and records the source of incoming calls, your company can monitor the effectiveness of your advertising by using different numbers in your print or television commercials for example.

Samsung have developed the Indial facility beyond the basics found on other systems to add further power to this convenient and popular feature.

AUTOMATIC CALL DISTRIBUTION


The Samsung Automatic Call Distribution (ACD) feature provides small and medium size businesses additional powerful and flexible call handling options previously only available on larger and more expensive systems. ACD is especially useful where you have a large number of incoming calls that need to be managed. ACD is an advanced feature, which provides sophisticated call handling to optimise caller service. This functionality is ideal for those departments, which operate as a call centre - such as accounts department, sales desk or response centre.

Calls can be distributed intelligently - using first in first out (FIFO) rules - to the first available agent within the group. This can be minimise the length of time before a call is answered and ensure you keep an even flow of call traffic to all members of a group. If no extensions are free, the call can be held in queue, while automated messages reassure them of prompt attention as soon as the next call handler becomes available.

Samsung systems can support up to 20 groups - each with a maximum of 48 agents, allowing calls to be recorded when necessary and giving agents time to complete administration before accepting the next call.

The OfficeServ can also provide incoming call statistics for a group or extension via the LCD of a display handset, giving supervisors a simple snap-shot of call traffic and activity to evaluate the performance of groups and agents for example:

Calls in queue
Waiting time
Agent Status
Average queuing time
Total incoming calls received

In addition the OfficeServ can also be configured to operate within up to six time zones so that callers receive an appropriate response and are then routed to the correct destination depending on the time of day, week or year they call.

Key features of the ACD include:

Automatic log out - of a group member where a call has not been answered within a specified time, ensuring calls do not go unanswered.
Call Statistics - are available to the supervisor at the group level and at the group member level, in real time via handset display, printer or PC.
Group Supervisor/s - can be allocated to manage one or more group's performance.
Multiple Groups
Real time resource allocation - allows the group supervisor to log group members in and out of groups to cope with demand and maintain agreed service levels.
Wrap-up time - allows a group member time to finish important paperwork at the end of a call before taking the next call.

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Our testimonials

  • Our Hosted PBX Phone System and SHDSL internet Install was Seamless. I would recommend Telaustralia for anyone looking for that extra bit of service from their Phone Company. Our experience during our Hosted PBX installa.. more..

    Hosted PBX & SHDSL Macil Group
    Macil Group

  • Telaustralia was quick to react to our initial inquiries about a Business Grade Data Connection SHDSL and Hosted PBX Phone System. Shortly thereafter delivered the required communications and data plans to our business. .. more..

    Hosted PBX and SHDSL Subseaco
    Subseaco

  • We engaged Telaustralia to install a new Phone System at our site. After getting a $4000 + quote from Telstra, Telaustralia gave us a Hosted PBX quote for $1500 and the system has so many features its amazing. Whats bett.. more..

    Hosted PBX Phone System Hummingbird Eco Retreat
    Hummingbird Eco Retreat

  • My Company retained Telaustralia to migrate our telephone, fax and internet system as well as advise us on a new NBN Phone and switchboard system. A prior office relocation and communications transfer was not handled.. more..

    NBN Phone System Lardner White Mt Eliza
    Lardner White

  • We'd like to thank Telaustralia for their wonderful service and professional manner in installing our NBN Phone System into our new office. Highly recommend their services - a pleasure to deal with. Sue Wilkinson Associa.. more..

    Sue Wilkinson
    Clauds Agency

  • Telaustralia was fantastic. Helpful, responsive, maintained ownership throughout our SHDSL & ISDN 10 Primary Rate Installation. www.bazaarvoice.com (http://bazaarvoice.com).. more..

    Arran Goffe
    BazaarVoice.com Sydney

  • Our office relocation went more smoothly than I could have hoped, thanks to Telaustralia. It was such a relief to have one point of contact for this project. Telaustralia managed the relocation of our fixed lines and sup.. more..

    J Levy
    Harms Consulting Sydney

  • Since changing to Telaustralia we have saved a considerable amount on our business phone accounts. We have been very impressed with the professional & prompt service we have received from the Telaustralia team. Nothi.. more..

    Jason Beare
    MBA Accounting Mornington

  • I would like to thank you for the level of service we received when you took over our business and home telecommunication accounts this year. It seemed like a daunting task to move our supplier considering we had been wi.. more..

    Tim Leonard
    Mortgage Choice Bayside Beaumaris

  • We are very new customers to Telaustralia after being referred by one of your existing clients. Telephone communications is so frustrating, different person everyone time you call for service,no followup and waiting peri.. more..

    Kim Reed
    Kim Reed Conveyancing Beaumaris

 
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