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MOBILE PHONE USER GUIDES FOR OPTUS & TELSTRA NETWORKS.
Just scroll down for information on setting up Voicemail, Diverting calls, using International Roaming and other features on your Optus or Telstra Mobile Phone.
PROVIDED BY TELAUSTRALIA AS A FREE SERVICE FOR ALL AUSTRALIAN MOBILE PHONE USERS.
SICK OF DEALING WITH TELSTRA AND OPTUS? WANT TO DEAL WITH PEOPLE LOCATED IN AUSTRALIA?
OPTUS MOBILE PHONE USER GUIDE
Using your phone on the Optus Network is a very simple affair. Below we have listed Optus Mobile User Guide instructions for setting up your mobile phone, setting up & activating Voice Mail and setting diversions. Below that there are a few trouble shooting tips for your Optus Mobile.
SET UP & ACTIVATE VOICE MAIL ON OPTUS 3G NETWORK
When you first access voicemail, you will need to set up your PIN (Personal Identification Number), record your name and a personalised greeting.
You need to ensure your callers press the hash to leave your message.
CHECKING YOUR VOICEMAIL MESSAGES ON OPTUS 3 NETWORK
1. Dial 321 to access your Voicemail box
Press 5 to save message
Once the call ends, any messages that have been requested to be deleted cannot be recovered.
TO RETRIEVE MESSAGES WHILE OVERSEAS
Whilst overseas - Dial +61 411 000 321 from your mobile or any other phone. Then enter your mobile number and your Voicemail security code.
If you’ve forgotten your code and need to re-set it to the default code (last 4 digits of mobile number), contact customer care on 1300 783 528.
CHECK VOICEMAIL FROM A LANDLINE IN AUSTRALIA
To check voicemail from a landline from within Australia dial 133321, then enter your mobile number and your Voicemail security code. If you’ve forgotten your code and need to re-set it to the default code (the last 4 digits of your mobile number), contact customer care on 1300 783 528.
CALL FORWARD DIVERT CODES FOR MOBILE PHONES ON OPTUS 3G NETWORK
If you need to divert your phone calls from your mobile phone you have a number of options.
Choose either the ‘Divert’ option from your mobile phone menu, enter 321 and enter the divert code, Or use the following shortcuts:
CHANGE THE NUMBER OF RINGS ON MY OPTUS MOBILE PHONE
Enter the following code directly into the handset to extend ringtime before diverting to voicemail;
30 seconds is the maximum, and it must be a multiple of five, ie 5, 10, 15, 20, 25 or 30.
HOW TO MAKE A VIDEO CALL ON OPTUS 3G NETWORK
Making Video calls very simple. If you phone is Video call compatible, your handset will provide you with a choice when you elect to make a call. As long as you are in a 3G area and the person receiving the call has a Video Compatible handset and is also located within a 3g Area you can make a video call. Video Calls take a bit longer to connect - usually around 10-15 seconds.
OPTUS MMS SETTINGS- APN > mms
- Username > [Leave Blank]
- Password > [Leave Blank]
- MMSC > mmsc.optus.com.au:8002
- MMS Proxy > 22.214.171.124:8070
- MMS Max Message Size > [Leave Blank]
- MMS UA Prof URL > [Leave Blank]
International Roaming Guide on Optus Auto Roam
Q: Where can I use International Roaming on Optus network?
Q: How much does it cost to call overseas on my mobile?
Q: How much does it cost to Use International Roaming overseas?
When someone calls you (from Australia or overseas), they will be charged the normal cost of a call to an Optus mobile in Australia. You will be charged at Optus' 'yes' International rates (excluding GST) plus a 40c flagfall. Plus, in some countries an overseas carrier charge may also be applicable.
Q: How do I minimise by charges while International Roaming?
There are several ways to reduce your call charges. Firstly don't leave your phone on all the time unless you have to and this will mean incoming calls will go to Voicemail rather than you pay incoming call charges.
Do not use 3G Wireless Data (Mobile Broadband) while roaming. It is very expensive at $20.50 per mb. It is our strong recommendation that you use WIFI if you need to access data while over seas.
Try to keep your calls short as you pay a charge fr both incoming and outgoing calls.
Use SMS as much as possible and request your callers SMS you which will allow you to control your costs.
You can also reduce your Voice Mail costs by putting your phone on divert to Voicemail for all calls before leaving Australia. If a received call is diverted to VoiceMail because you do not answer or because your phone is busy, you will also be charged the international call rate for the applicable zone to divert the caller back to your VoiceMail box in Australia. These charges may be minimised by setting an "unconditional" diversion to VoiceMail, so that all incoming calls are sent directly to your VoiceMail rather than to your overseas destination.
Q: What should I do before leaving Australia?
Check that the countries you plan to visit have Optus AutoRoam coverage. Also check the rates for making calls, sending SMS and using GPRS services on overseas networks. If you haven’t previously used AutoRoam, arrange for AutoRoam to be activated by calling Telaustralia Customer Service 1300 783 528.
Check that you handset will work in the countries you plan to visit. Destinations such as Japan, Korea have networks that may not be compatible with your handset. It’s a good idea to change the numbers in your handset’s phone book to international format (for example +61 4XX XXX XXX for an Australian mobile number or +61 2 9XXX XXXX for a Sydney home phone). This will allow you to call back to Australia from your handset’s ‘phone book’ in the usual way.
Q: How do I contact Telaustralia Customer Service while overseas?
Q: How do I use International Roaming?
Please ensure you activate International Roaming before leaving Australia. International Roaming cannot be turned on while overseas.
Turn on your phone when you arrive. After about 30 seconds, most phones will automatically select one of the AutoRoam overseas networks. Once connected, the name of the network will appear on your phone’s screen. Your phone is then ready to use.
Q: How do I access voicemail while overseas?
Q: How do I send an SMS to someone overseas?
Q: How do I send a MMS to someone overseas?
Q: Whats the cheapest way to communicate back to Australia?
Q: Why do iPhone, IPad & Smartphone users get outrageously high phone bills after their trips abroad?
A: Roaming Wireless data is charged at $20.50 per MB. Many Smart Phones including the iPhone & iPad were made for data, and as a result it can cause some problems for international travelers, because data rates are typically much higher than voice rates. For example, the iPhone's visual voice mail works over the data network. So when iPhone subscribers receive a voice mail while traveling and their phone is on, that voice mail message will be charged a data rate, regardless of whether that iPhone subscriber checked his voice mail. If iPhone users are having their e-mail pushed to them all the time, this can also jack up the price of their service. And streaming video of any kind over the cellular network will rack up data charges very quickly regardless of whether you're on a smartphone or using a 3G data card. Avoid High Roaming 3G Data charges by turning your Roaming data Option off and using WIFI while over seas.
Q: What can I do to make sure I dont get a huge Data Bill when I travel overseas?
Q: Are these huge data charges a problem for other smartphone users like BlackBerry users or phones running Windows Mobile?
Neither the BlackBerry nor Windows Mobile phones use visual voice mail, so that is not a concern on these devices. But streaming video on these devices could also rack up some hefty data charges as well. So be careful. As for downloading e-mail or receiving pushed e-mail, Windows Mobile users should also be careful. These phones also allow users to turn off the push e-mail function. But BlackBerry users don't have to worry as much, because Research In Motion, the maker of the BlackBerry, has developed a very efficient way of delivering e-mail to end users that doesn't eat up a lot of bandwidth. Our advice is to turn 3G Roaming data off and use a WIFI network if you need to access the internet while over seas.
INTERNATIONAL ROAMING CALL CHARGES OPTUS NETWORK.
All rates listed in $AUD. Voice & Video Calls rates are shown per minute and charged with an initial increment of 60 seconds and per 30 seconds thereafter. GST does not apply to roaming charges (with the exception of the standard SMS, MMS, international SMS and international MMS rates).
^ Requires a GSM 1900MHz compatible (tri-band) handset , † Requires a GSM 850MHz compatible (quad-band) handset , ‡ Requires a W-CDMA (3G) compatible handset ,* SMS services not currently available here, § Requires a 3G 850/1900 handset for 3G Roaming, Some handsets may not be supported by all networks,3G Roaming requires compatible mobiles/devices to use GPRS and 3G data. To make and receive video calls, both calling and receiving parties require a 3G mobile and must be located in a 3G coverage area on a network that supports video calling.
Other International Roaming charges
TELSTRA MOBILE PHONE USER GUIDE
Setting up your Telaustralia Mobile Phone including PIN Number on the Telstra network
1. On receipt of your SIM card/s pleased give us a call to let us know you have received them on 1300 783 528 (1300 & TELAU)
SIM PIN Number
Your SIM card contains a PIN (Personal Identification Number) code to protect against unauthorised use of your mobile phone. You can change the PIN when you first get your card, or anytime later.
Changing the PIN on your SIM card
Your phone's instruction book will show how you can turn the PIN on and off, and how to change it using your phone security settings.
Remember once your PIN is activated, you will need to key it in each time you turn on your mobile phone.
Change SIM Pin
All Telaustralia SIMs have a default SIM security setting to avoid fraudulent use. If you want to change or turn off your SIM Code Security, please go to security settings on your phone and select SIM Security, then select OFF. You may be prompted for your PIN Number to turn this setting off.
Request a PUK Code
Email firstname.lastname@example.org and provide your account number and Mobile phone number,. You will be required to provide your account password also.
There are three services to choose from depending on what type of information you require. To meet your needs 24 hours a day, 365 days a year Call Directory Assistance on 1223 if you know the name of a business or person and need the number read out. In the first instance your call will be answered by an automated speech recognition service. Call connection is not available on 1223.
For a limited time, when you call 12455 you will be redirected to the new Call Connect Service.
Call 1234 If you need a personally assisted search service that can smooth the way through your day. 1234 can provide you with information you need on the go. By calling 1234 you can access great information such as:
International Roaming with a Telstra Mobile
You can use your Telaustralia mobile phone while in over 100 countries on more than 200 networks.
WAP, GPRS AND MMS on Telstra Mobile Network
To set up WAP, GPRS or MMS on your phone is usually quite simple. Advise us on 1300 783 528 or via the contact us link on the page, that you would like any these services activated and you will receive a series of SMS messages with your settings. Just follow he prompts on the messages and your service will be activated.
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