MOBILE PHONE USER GUIDES FOR OPTUS & TELSTRA NETWORKS.

OPTUS MOBILE SETTINGS

Using your phone on the Optus Network is a very simple affair. Below we have listed Optus Mobile User Guide instructions for setting up your mobile phone, setting up & activating Voice Mail and setting diversions.  Below that there are a few trouble shooting tips for your Optus Mobile.

SET UP & ACTIVATE VOICE MAIL ON OPTUS 3G NETWORK 

When you first access voicemail, you will need to set up your PIN (Personal Identification Number), record your name and a personalised greeting.

1. Dial 321 Voicemail Access number
2. Follow the prompts to set up your new PIN, record your name and a personalised greeting.
3. When you first access this service your PIN is the last four digits of your mobile number. (Your PIN cannot be consecutive numbers eg. 1234 or a repeated number 2222).
4. You must complete the tutorial in full to ensure the Voicemail box is set up. If the tutorial is not completed it will play each time you access Voicemail.

You need to ensure your callers press the hash to leave your message.

CHECKING YOUR VOICEMAIL MESSAGES ON OPTUS 3 NETWORK

1. Dial 321 to access your Voicemail box
2. Your messages will be played in the order they were received. At the end of each new message you will be given the option to save, delete or replay the message, or return the call from the Voicemail box.

MESSAGE OPTIONS

Press 5 to save message
Press 3 to delete message
Press 7 to replay message
Press 6 to return the call
Press 9 to exit the system.

Once the call ends, any messages that have been requested to be deleted cannot be recovered.

TO RETRIEVE MESSAGES WHILE OVERSEAS

Whilst overseas - Dial +61 411 000 321 from your mobile or any other phone. Then enter your mobile number and your Voicemail security code.

If you’ve forgotten your code and need to re-set it to the default code (last 4 digits of mobile number), contact customer care on 1300 783 528.

CHECK VOICEMAIL FROM A LANDLINE IN AUSTRALIA

To check voicemail from a landline from within Australia dial 133321, then enter your mobile number and your Voicemail security code. If you’ve forgotten your code and need to re-set it to the default code (the last 4 digits of your mobile number), contact customer care on 1300 783 528.

CALL FORWARD DIVERT CODES FOR MOBILE PHONES ON OPTUS 3G NETWORK

If you need to divert your phone calls from your mobile phone you have a number of options.

Choose either the ‘Divert’ option from your mobile phone menu, enter 321 and enter the divert code, Or use the following shortcuts: 

To Activate Divert to Voicemail: 
press: ** call divert code*321#SEND

To Cancel Divert to VoiceMail: 
press: ## call divert code #SEND

Divert Codes: 
67 - Busy 
61 - No answer 
62 - Unreachable 
21 - All calls

CHANGE THE NUMBER OF RINGS ON MY OPTUS MOBILE PHONE

Enter the following code directly into the handset to extend ringtime before diverting to voicemail;
* * 61 * 321 * * 30 # SEND where 30 is the time in seconds before diverting to voicemail.

30 seconds is the maximum, and it must be a multiple of five, ie 5, 10, 15, 20, 25 or 30.

HOW TO MAKE A VIDEO CALL ON OPTUS 3G NETWORK

Making Video calls very simple. If you phone is Video call compatible, your handset will provide you with a choice when you elect to make a call. As long as you are in a 3G area and the person receiving the call has a Video Compatible handset and is also located within a 3g Area you can make a video call. Video Calls take a bit longer to connect  - usually around 10-15 seconds.

OPTUS MMS SETTINGS

International Roaming Guide on Optus Auto Roam

Q:    Where can I use International Roaming on Optus network?
A:    Roaming is available in over 160 countries, please visit AutoRoam Page for more information.

Q:    How much does it cost to call overseas on my mobile?    
A:    Prices vary depending on which Voice Rate plan you are on. Use the table on the International Call Rates page to guide you to the correct international rate to the destination you want to call.International Roaming Rates

Q:    How much does it cost to Use International Roaming overseas?   
A:    When you make a call, send an SMS or use GPRS services you will be charged the AutoRoam rate for the country you are in.       

Please note that using 3G Wireless Data (Mobile Broadband) on a mobile phone or using a Wireless Internet service on a tablet or laptop is very expensive $20.50 per Mb and it is our advice that you always use a WIFI network if you require data while over seas. IT is very easy to run up a massive bill.

When someone calls you (from Australia or overseas), they will be charged the normal cost of a call to an Optus mobile in Australia. You will be charged at Optus' 'yes' International rates (excluding GST) plus a 40c flagfall. Plus, in some countries an overseas carrier charge may also be applicable.

Q: How do I minimise by charges while International Roaming?

There are several ways to reduce your call charges. Firstly don't leave your phone on all the time unless you have to and this will mean incoming calls will go to Voicemail rather than you pay incoming call charges.

Do not use 3G Wireless Data (Mobile Broadband) while roaming. It is very expensive at $20.50 per mb. It is our strong recommendation that you use WIFI if you need to access data while over seas.

Try to keep your calls short as you pay a charge fr both incoming and outgoing calls. 

Use SMS as much as possible and request your callers SMS you which will allow you to control your costs. 

You can also reduce your Voice Mail costs by putting your phone on divert to Voicemail for all calls before leaving Australia. If a received call is diverted to VoiceMail because you do not answer or because your phone is busy, you will also be charged the international call rate for the applicable zone to divert the caller back to your VoiceMail box in Australia. These charges may be minimised by setting an "unconditional" diversion to VoiceMail, so that all incoming calls are sent directly to your VoiceMail rather than to your overseas destination.

Q:    What should I do before leaving Australia?    
A:    Make sure you get International Roaming activated on your service. International Roaming cannot be activated while you are overseas.

Check that the countries you plan to visit have Optus AutoRoam coverage. Also check the rates for making calls, sending SMS and using GPRS services on overseas networks.  If you haven’t previously used AutoRoam, arrange for AutoRoam to be activated by calling Telaustralia Customer Service 1300 783 528.

Check that you handset will work in the countries you plan to visit. Destinations such as Japan, Korea have networks that may not be compatible with your handset. It’s a good idea to change the numbers in your handset’s phone book to international format (for example +61 4XX XXX XXX for an Australian mobile number or +61 2 9XXX XXXX for a Sydney home phone). This will allow you to call back to Australia from your handset’s ‘phone book’ in the usual way.

Q:    How do I contact Telaustralia Customer Service while overseas?  
A:    For any assistance while overseas please call + 61 2 82489094.

Q:    How do I use International Roaming? 
A:   Follow these easy instructions.

Please ensure you activate International Roaming before leaving Australia. International Roaming cannot be turned on while overseas.

Turn on your phone when you arrive. After about 30 seconds, most phones will automatically select one of the AutoRoam overseas networks. Once connected, the name of the network will appear on your phone’s screen. Your phone is then ready to use.

If a network isn’t selected or you would prefer to use a different network (for example, GPRS services may not be available on all networks in a particular country), you can select manually using your handset’s menu.

Receiving Calls while overseas
When using Optus AutoRoam, your mobile number stays the same.

Callers from Australia dial your mobile number as if you were still in Australia.
Callers from outside Australia (including callers from the overseas country you’re in) must also dial your mobile number as if you were still in Australia.
Making local and long distance calls while overseas. 
It’s just as easy to make local and long distance calls on your Optus mobile overseas as it is at home. You can make local and long distance calls, simply by dialing the area code and phone number.

Making international calls and sending SMS and MMS while overseas
When making international calls or sending SMS or MMS, enter the number in international format:

Dial +. This will automatically substitute for the international exit code for the country you’re in.
On most phones the + is located on the * or 0 button
Dial the country code, area code (excluding the first zero) and phone number for the destination you’re calling.
Note: An area code is not required when calling a mobile, however you must exclude the first zero of the mobile number.
For example +61 4XX XXX XXX for an Australian mobile number or +61 2 9XXX XXXX for a Sydney home phone.

Q:    How do I access voicemail while overseas?    
A:    To listen to voicemail messages while roaming call +61 411 000 321. You may require a pin number which is defaulted to the last 4 numbers of your phone number unless you changed it when setting up Voicemail.

Q:    How do I send an SMS to someone overseas?   
A:    To send an SMS to someone overseas enter + followed by country code and mobile number excluding the first zero.
For example, to send an SMS to a UK mobile number enter +44(mobile number excluding the first zero).

Q:    How do I send a MMS to someone overseas?    
A:    To send an MMS to someone overseas enter + followed by country code and mobile number excluding the first zero.
For example, to send an MMS to a Sing Tel mobile number enter +65(mobile number excluding the first zero)

Q:     Whats the cheapest way to communicate back to Australia?
A:     If you can get by just sending and receiving text messages then you can manage your costs.

Q:    Why do iPhone, IPad & Smartphone users get outrageously high phone bills after their trips abroad?

A:     Roaming Wireless data is charged at $20.50 per MB. Many Smart Phones including the iPhone & iPad were made for data, and as a result it can cause some problems for international travelers, because data rates are typically much higher than voice rates. For example, the iPhone's visual voice mail works over the data network. So when iPhone subscribers receive a voice mail while traveling and their phone is on, that voice mail message will be charged a data rate, regardless of whether that iPhone subscriber checked his voice mail. If iPhone users are having their e-mail pushed to them all the time, this can also jack up the price of their service. And streaming video of any kind over the cellular network will rack up data charges very quickly regardless of whether you're on a smartphone or using a 3G data card. Avoid High Roaming 3G Data charges by turning your Roaming data Option off and using WIFI while over seas.

Q:     What can I do to make sure I dont get a huge Data Bill when I travel overseas?


• Turn data roaming "OFF": Check your handset user manual for instructions on how to do this.
• Utilize Wi-Fi instead of 3G/GPRS/EDGE: Wi-Fi is available in many international airports, hotels, and restaurants to browse the Web or check e-mail.
• Do not download video on your iPhone or Smartphone while traveling. This will help you avoid some of the most expensive data charges. If you want to stream a movie, music video, or TV show on your phone, go to a Wi-Fi hot spot and download movies over that network.

Q:     Are these huge data charges a problem for other smartphone users like BlackBerry users or phones running Windows Mobile?


Neither the BlackBerry nor Windows Mobile phones use visual voice mail, so that is not a concern on these devices. But streaming video on these devices could also rack up some hefty data charges as well. So be careful. As for downloading e-mail or receiving pushed e-mail, Windows Mobile users should also be careful. These phones also allow users to turn off the push e-mail function. But BlackBerry users don't have to worry as much, because Research In Motion, the maker of the BlackBerry, has developed a very efficient way of delivering e-mail to end users that doesn't eat up a lot of bandwidth. Our advice is to turn 3G Roaming data off and use a WIFI network if you need to access the internet while over seas.

INTERNATIONAL ROAMING CALL CHARGES OPTUS NETWORK.