MOBILE PHONE SETTINGS

Most of the worlds leading mobile phone manufacturers including Nokia, Sony Eriksson, Motorola and LG have mobile phone down loads available from their site which allow you to back up and manage you phone contents including, address book, contact list and phone book using a suitable USB cable or Bluetooth. 

We also have a range of Standard phone settings and functions listed in our user guide below.

SIM PIN Number
PUK Codes
Setting Up MessageBank and Voice Mail
Setting up Call Forwarding
Directory Services
Setting Up International Roaming
Setting up WAP, GPRS or MMS.
Mobile phone software and downloads

If at any stage you require assistance with your phone settings please contact us using our on line form and we will call you  or you can call Customer service on 1300783 528.

SIM PIN Number

Your SIM card contains a PIN (Personal Identification Number) code to protect against unauthorised use of your mobile phone. You can change the PIN when you first get your card, or anytime later.

Three unsuccessful attempts to enter your card's PIN will result in the card being blocked. To use it again you will need to unblock your PIN by calling Customer Service on 1300 783 528

Your random PIN is located on your SIM card surround under the black scratch panel. You can easily change it to a PIN of your preference. If are having trouble remembering what your PIN is, then you can change your PIN to one you can more easily remember.

Changing the PIN on your SIM card

Your phone's instruction book will show how you can turn the PIN on and off, and how to change it using your phone security settings.

Remember once your PIN is activated, you will need to key it in each time you turn on your mobile phone.  

TIP: If you have trouble remembering your pin, you could write it down in an address book as part of a  fictional phone number, eg. 9876 7878.

Setting up your telaustralia Mobile Phone including PIN Number

1.    On receipt of your SIM card/s pleased give us a call to let us know you have received them on 1300 783 528 (1300 & TELAU)
2.    When you call us we will arrange a mutually suitable time to activate your SIM card/s. This is to allow you time to copy across your address book & contacts to your phone etc.
3.     At the agreed time (usually within a 2-3hr window) you need to ensure you are carrying your new SIM card with you.
4.    We will activate your new SIM card and your existing service will drop out. Please do not attempt to put your new SIM into your phone before your old service drops out. It will not work until we activate it.
5.    When your existing service drops out, replace your old SIM card with your new SIM card and turn your phone back on.
6.    On your new SIM card there is a scratch panel with a code. Each time you turn your phone on you will need to enter this code unless you turn of PIN request or change the PIN number in security settings.
7.    All telaustralia SIMs have this default SIM security setting to avoid fraudulent use. If you want to change or turn off your SIM Code Security, please go to security settings on your phone. If you are happy to keep the PIN provided please keep the PIN number in a safe place as it will be required each time your phone is turned off.
8.    If you require access to GPRS data services, WAP services or send MMS Multi Media Messages, we will need you to advise us of your mobile handset make and model.

Change SIM Pin

All telaustralia SIMs have a default SIM security setting to avoid fraudulent use. If you want to change or turn off your SIM Code Security, please go to security settings on your phone and select SIM Security, then select OFF. You may be prompted for your PIN Number to turn this setting off.

Alternately you can change your PIN to a number that is easy for you to remember.

If you are happy to keep the PIN provided please keep the PIN number in a safe place as it will be required each time your phone is turned off.

Request a PUK Code

Email info@telaustralia.com.au and provide your account number and Mobile phone number,. You will be required to provide your account password also.

Directory Services

There are three services to choose from depending on what type of information you require. To meet your needs 24 hours a day, 365 days a year Call Directory Assistance on 1223 if you know the name of a business or person and need the number read out. In the first instance your call will be answered by an automated speech recognition service. Call connection is not available on 1223.

Call Connect – Call 12456 to speak with an operator and be connected to the business or person you are looking for. As well as being connected you can also get other information from the White Pages® and Yellow™ directories, such as a business’ website or email address.

For a limited time, when you call 12455 you will be redirected to the new Call Connect Service.

Call 1234 If you need a personally assisted search service that can smooth the way through your day. 1234 can provide you with information you need on the go. By calling 1234 you can access great information such as:

International Roaming

You can use your telaustralia mobile phone while in over 100 countries on more than 200 networks.

Remember when overseas charges apply to both sending and receiving a call. Charges include those imposed by the overseas network operator you are using plus any applicable surcharges.

If you wish to use Message bank while overseas the most reliable way is to unconditionally forward all calls to MessageBank BEFORE you leave Australia.

To Set up your phone for International Roaming because you intend to travel overseas,  you need to advise us by calling 1300 783 528 or contacting us via the attached inquiry form. Even if you have traveled overseas and used your phone on International Roaming previously it is worthwhile contacting us via the contact us link or calling us on  1300783528 to ensure you phone is still enabled for International Roaming.

INTERNATIONAL ROAMING IS NOT SET UP AS STANDARD ON TELAUSTRALIA MOBILE SERVICES. IT MUST BE ACTIVATED AT LEAST 3 DAYS PRIOR TO LEAVING AUSTRALIA.

How it works - When you arrive overseas just turn on your phone and wait for approximately 30 seconds and you will be connected to a local network that has a roaming agreement. You may be given an option of selecting one or more networks in some countries. For information on how to select a network please consult your mobile phone manual.

Some phones may not automatically log on while overseas and need to be logged on manually. For information on how to log on manually please consult your mobile phone manual.

To Make a local call  – Dial the local Area Code and then the local number and push send.

To Make a call to a local mobile – Just Dial the mobile number and push send.

To make an International call – Dial + then Country Code then area Code then local phone number then send.  Instead of starting the call by dialing 0011,  if you just hit  the + sign on your phone this will automatically tell the network you want to dial International. This way you don’t need to know what the locall IDD codes are for each country you are in.

To call an Australian Mobile that is also overseas – If you want to call another phone that is also roaming you need to call it as if you are making an international call. If the number you are to ring to call is 0418 123 456 then you would dial +61 418 123 456.

To Receive calls – Just answer the phone when it rings.

Using MessageBank overseas – You will get your normal SMS advising you that have Voice Messages. To retrieve your messages simply reply to the SMS by placing the letter M in the text area and then hit send. Shortly afterward you will receive a call and be connected to your Messagebank.

You can check Voice messages at anytime by sending an SMS to 101 with just the letter M in the text field.

Emergency calls while overseas – Dial 112 in any country to be connected to their emergency services.

Lost or stolen Phone – Please contact us ASAP to report a lost or stolen phone so we can bar all calls from your phone. You are responsible for all charges incurred on your phone.

WAP, GPRS AND MMS

To set up WAP, GPRS or MMS on your phone is usually quite simple. Advise us  on 1300 783 528 or via the contact us link on the page, that you would like any these services activated and you will receive a series of SMS messages with your settings. Just follow he prompts on the messages and your service will be activated.

When you contact us we will need to know the make and model of your phone as the settings are phone specific.

  TELSTRA NETWORK GSM USER GUIDE

  TELSTRA NETWORK MESSAGEBANK GUIDE

  TELAUSTRALIA SIMCARD INSTRUCTIONS