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BUSINESS TELEPHONE LINES - THE NO FUSS NO CONTRACT SIMPLE OPTION
If you need PSTN phone lines for your business or you want ISDN 2, or ISDN 102030 you have come to the right place. At Telaustralia we specialise in looking after Business Phone connections and installations including Free connections on both PSTN and ISDN Business Phone lines.
PSTN & ISDN 2 PRICING
Prices include GST – All calls charged in 1 second increments.
TELAUSTRALIA PSTN & ISDN PHONE SERVICES INCLUDE-
PSTN Phone Lines or POTs Plain Old telephone Service
ISDN 2/10/20/30 with Direct Indial number Ranges
Pulse Metering, Loop Metering & Real Time Metering
Line Hunt, Message Bank, Caller ID & Exchange Based Redirection
Plus we have a huge range of Capped Mobile phone plans, ADSL 1 & 2 Internet, Wireless Internet and PABX Business Phone Systems. Click the tabs above to discover our full range of Communication Solutions.
A FULL RANGE OF ONLINE BILLING OPTIONS
We can provide departmentalised and divisional billing so there is less cost to you when it comes to accounting for your business phone use. You also get free access to our online billing so you can view this months unbilled telephone calls & usage and download any previous phone bills in PDF Format.
WILL I BE ABLE TO KEEP MY EXISTING TELEPHONE NUMBERS?
Yes! We have reciprocal Local Number Portability (LNP) agreements in place with Telstra, Optus & Powertel. Any PSTN or ISDN number from any of these carriers can be ported onto our network allowing the customer to keep their existing phone numbers.
WILL THERE BE ANY INTERRUPTION TO OUR PHONE SERVICE IF WE SWITCH TO TELAUSTRALIA?
No! The change over is seamless so you can continue with your business safe from interruption. Your existing ISDN2, ISDN 102030 and PSTN lines will switch over and you wont even notice it has happened.
HOW CAN I CONTACT TELAUSTRALIA IF I NEED HELP?
Simply call 1300 783 528 and choose Customer service. All of our Business Phone Line Customers are allocated their own Account Manager and provide with direct contact details, so you get a Single Point of Contact, and we don’t keep you waiting. We also have a Customer Service center located in Sydney staffed with English speaking staff so you will never have to call an off shore call centre while you are a Telaustralia customer. If you don’t believe it take a look at our referrals page. Many happy customers and a referrals list that is growing all the time.
Things you should know:
WHAT TYPE OF PHONE LINES ARE AVAILABLE?
Customers often ask for an explanation of what types of business phone lines are available to them. Here a brief explanation of the office phone options available in layman’s terms.
ISDN 2 BUSINESS PHONE LINES
ISDN 2 is a digital line phone line mainly used for business and is also known as Basic Rate or BRI. An ISDN 2 gives the user 2 channels for voice and is mainly used by SMEs. The service is delivered via a NTU modem and is mainly used in conjunction with a PBX Phone system. ISDN 2 can be ordered in multiples of 2…2/4/6/8 channels. Line hunt can be added to ISDN 2 but only with multiple ISDN 2s…eg 4 channels or more.. Line Hunt cannot be added to a Single ISDN 2.
ISDN 2s main feature benefit is that it can have a 100 Number Direct In Dial Range (DID range) added. This gives the user a range of 100 numbers that can be used to direct dial in to. Even though the user may only have 4 voice channels or lines available, they can have 100 numbers. Fort example an advertised number that would go to the Receptionist while also have Direct Dial numbers that can be used for individual or departments.
ISDN 10/20/30 BUSINESS PHONE LINES
ISDN 10/20/30 is also a digital phone line that is also know as Primary Rate or PRI. As the name suggests ISDN 102030 comes in increments on 10 20 or 30 channels and is mainly used for Medium to Large business.. Line hunt can be added to ISDN 10/20/30 and delivery is via a NTU modem. A PBX with a PRI card is required to use ISDN 102030. 100 Number DID ranges are also available on ISDN 102030.
PSTN PHONE LINES
Often referred to as POTS (plain old telephone service). PSTN are the same lines carried over copper that run in your home and most business’s. One line usually means 1 number but a 2nd number can be had on a line for additional cost but only 1 number used at a time ... eg only 1 phone call at a time from either number.
While not state of the art PSTN lines are typically reliable and available in nearly all locations.
PSTNs can be used for voice but are also used often for ADSL Internet, Fax & Eftpos and also often used as security phone lines. If you want to add in ADSL then you don’t have much choice other to add an ADSL line in but the good news is a PSTN telephone line can be shared between fax, Eftpos & ADSL. A range of features can be added to PSTN Phone lines including line hunt & message bank.
MULTI LINE ISDN
Multi Line ISDN 10 is Optus networks version of ISDN 102030 Primary rate. The main difference being that it can be delivered with a minimum of 10 channels but there is no 10 channel increment requirement above 10 ISDN channels. For example you could have 13 channels but no less than 10. While being generally cheaper than Telstra product it is not as widely available. Most features are the same as ISDN 102030 with a DID range also being available. A PBX Phone System is also required to use Multi Line ISDN
HOSTED VOICE OR HOSTED PBX
Hosted Voice, otherwise know as Hosted PBX, is a VoIP service where the equipment interface including the modem and handsets are held on site but the PBX System is virtual and managed via Software. The PBX is in effect hosted elsewhere. There is no PBX Unit as such but the system offers the full functionality of a Business Phone System. ADSL or SHDSL Internet is required to carry the calls.
The main benefits of a Hosted PBX or Hosted Voice system is significantly cheaper set up and calls costs. Call costs are often less than half the price of PSTN or ISDN lines, in particular for Long Distance STD calls. Because the lines are virtual, the numbers of PSTN or ISDN lines needed for a business are negligible therefor offering further savings on Line Rental. The Hosted PBX line rental is significantly cheaper per channel because there is no network infrastructure in place that requires maintenance.
In addition whenever the system needs to be configured it is simply a matter of logging into the Management software to do the configuration there by saving on call out charges for Technicians.
SIP trunks work the same as a Hosted PBX in that the calls are carried over VoIP. The main difference being that SIP trunks usually connect to an existing PABX system and allow for a mix or ISDN, OSTN and Voip lines on the one set of equipment.
For example a business could use ISDN lines with a 100 number range for incoming calls and then route all outgoing calls over SIP trunks to take advantage of the lower call charges available on SIP and Hosted Services.
While not really a phone line, a GSM Gateway is equipment that enables a PBX system to make calls over a mobile network enabling the customer to take advantage of fleet pricing or capped mobile plans. A SIM, or multiple SIMs can be used to give multiple outgoing call channels.
My Company retained Telaustralia to migrate our telephone, fax and internet system as well as advise us on a new NBN Phone and switchboard system. A prior office relocation and communications transfer was not handled.. more..
We'd like to thank Telaustralia for their wonderful service and professional manner in installing our NBN Phone System into our new office. Highly recommend their services - a pleasure to deal with. Sue Wilkinson Associa.. more..
Telaustralia was fantastic. Helpful, responsive, maintained ownership throughout our SHDSL & ISDN 10 Primary Rate Installation. www.bazaarvoice.com (http://bazaarvoice.com).. more..
Our office relocation went more smoothly than I could have hoped, thanks to Telaustralia. It was such a relief to have one point of contact for this project. Telaustralia managed the relocation of our fixed lines and sup.. more..
Since changing to Telaustralia we have saved a considerable amount on our business phone accounts. We have been very impressed with the professional & prompt service we have received from the Telaustralia team. Nothi.. more..
I would like to thank you for the level of service we received when you took over our business and home telecommunication accounts this year. It seemed like a daunting task to move our supplier considering we had been wi.. more..
We are very new customers to Telaustralia after being referred by one of your existing clients. Telephone communications is so frustrating, different person everyone time you call for service,no followup and waiting peri.. more..
Before moving all of my business telecommunication accounts to Telaustralia, I was experiencing ever increasing phone bills and zero customer service. Since then, my move to Telaustralia has definitely changed my neg.. more..
Telaustralia have been the ideal business partner for my business. I have landline, Blackberry Mobile and Internet services through them. The highlight besides the pricing is the personalised service for new products and.. more..
I would like to thank the Telaustralia team for their fabulous service - being time & equipment - also taking the time to review our account during our problem - Their patience & understanding has solved our issu.. more..