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SHDSL Business Broadband
Awesome Upload Speeds with Unlimited SHDSL INTERNET
GREAT NEW OFFER ON 20Mbps/20Mbps Unlimited SHDSL
LIMITED OFFER - 10m/10m SHDSL $359 & 20m/20m SHDSL $479 WITH FREE INSTALLATION - OFFER EXPIRES 31 DECEMBER 2013
Up to 80Mbps Upload and Download
SHDSL BUSINESS DSL - Mission Critical Internet with speeds up to 80Mbps
When your business internet has to work, fast, in both directions then our SHDSL Broadband is the connection of choice. If you use Hosted Voice, On Line Web Applications, Considering an ISDN replacement, require remote access or simply need unconditional quality in your Business Broadband Connection, SHDSL is the connection that delivers. If you need your business to be online, all the time and with no limits on your data usage then consider our SHDSL plans and options.
Unlimited SHDSL Plans - NO Excess data charges NO fair use policy
SHDSL NETWORK FEATURES
If your SHDSL service has a fault, with Business Plus an engineer is dispatched the Next Working Day, and with Express 8 the Same Day.
SHDSL INTERNET FOR MELBOURNE, SYDNEY, BRISBANE, ADELAIDE, PERTH AND MAJOR REGIONAL CENTRES IN VIC, NSW, SA, QLD AND WA.
SHDSL MODEMS & NTUs.
With a SHDSL connection you will require a NTU & Modem. The NTU is supplied as part of the installation while the modem must be connected to the NTU and configured for your particular service.
The NTU supplied will be dependent on the technology used to deliver your SHDSL service. The range of SHDSL NTUs supplied are as follows.
The SHDSL Modem/Router that we supply is the CISCO 881 SHDSL Router. The modem connects to the NTU via Ethernet and then the service is distributed from the Modem directly to your network or via a Switch.
SHDSL Modem Interface detail
1. SHDSL Minimum commitment - is Monthly access fee X Contract length. eg 10mb/10mb dedicated connection is $1499 per month. Its a 24 mth contract so the minimum commitment is $1499 X 24mths = $35976 inc Gst Minimum commitment 2. Early Termination Fee applies and is equal to Monthly access fee x months remaining in contract. 3. Not available to all customers in all areas. 4. SHDSL Speeds are theoretical maximum speeds based on Telstra tests. Actual speeds may be less due to a number of factors including network configuration, line quality & length, exchange type, customer premises interference, traffic and hardware and software. 5. Usage means monthly download data transfer. 1 Gigabyte = 1000 Megabytes. 6. Static IP address guaranteed provided with service as well as included free dial up hours 7. Network Uptime guarantee of 99.3% on Telstra network. 8. Rebate calculated as 1 day of service access fee credited for each hour of Network downtime over and above the guaranteed level. Network downtime does not include faults in the underlying telephony service from the exchange to the customer premises or any faults in the customers own network. Rebate must be claimed using our Standard Rebate Application Form within 3 months. Rebate will be applied as a credit against your bill.
WHAT IS SHDSL INTERNET?
SHDSL ( Symmetrical Digital Subscriber Line) is a Business Internet connection that provides symmetric bandwidth bit upstream and downstream. Typical ADSL Internet as Asymmetric in that usually has a faster download speed and slower upload speeds.
With SHDSL subscribers can get speeds of up to 10Mb upload and 10Mb download over a standard copper telephone line or fibre depending on how far they are from the exchange, is the exchange enabled for SHDSL and the age and quality of the equipment located between the exchange and the subscribers premises.
WHAT SPEED CAN I GET WITH SHDSL INTERNET?
Speeds currently available over copper or fibre are up to 100mb/100mb on AAPT network, 10Mb/10mb on Telstra SHDSL and 20mb/20Mb on Soul EFM network.
WHAT IS SHDSL CONTENTION RATIO?
The Quality of SHDSL is also impacted by the contention ratios. Contention ratio as the number if users on the service. Quality Business Internet Providers will have low or no contention offers. Low contention would see no more than 4 subscribers sharing the service. No contention or dedicated services provided by Telstra & AAPT networks have a single subscriber on the service and are typically more expensive as the cost of the service is born by a single subscriber. The upside is that subscribers do not share or compete for bandwidth on the connection.
WHAT ARE THE USES FOR SHDSL?
SHDSL is more commonly used for IP Telephony (for example, Voice over IP or VoIP) using SIP trunks or Hosted PBX applications, Web and Email server hosting, Video Conferencing, Large data file transfers, Corporate LAN to LAN connections such as Virtual Private Networks (VPN) and where multiple remote users require access.
HOW LONG DOES IT TAKE TO INSTALL SHDSL?
Installation of SHDSL can take up to 30 working days as a dedicated copper line and modem needs to be installed and configured. The service is terminated at a NTU modem that delivers the service to subscriber equipment via Ethernet
CAN I USE MY ADSL MODEM/ROUTER FOR SHDSL
No. We will supply you with a SHDSL Modem router or you can request termination to Ethernet handover and provide your own SHDSL outer.
CAN I USE A VOICE SERVICE OF THE SHDSL LINE?
No the line used for the SHDSL Internet has to be dedicated to SHDSL Only. You can however use Hosted PBX or VoIP over Telstra & AAPT SHDSL connections.
HOW DO I GET SHDSL BROADBAND?
You can call us 1300783528 or submit an online inquiry form and one of our sales Consultants will call you and follow up.
WHAT IS THE PROVISIONING PROCESS FOR SHDSL BROADBAND?
1. Once we have completed the sales process and confirmed that SHDSL is available at your location we will submit your SHDSL order to Telstra.
2. Telstra/AAPT/SOUL will prepare their local network for your service.
3. Once done a technician will visit your site to install the NTU equipment within your premises.
4. The technician advise us that the order is completed and provides the service technical information.
5. We then configure your SHDSL modem for your specific service (log ins passwords, IP address's) and send it out to your premises.
IS THERE ANY CANCELLATION FEES WITH SHDSL IF I DON'T GO AHEAD WITH THE ORDER?
Yes because as soon as your order is placed network provisioning commences. Once network provisioning commences the contract is considered entered with the Carrier and the Full Early Termination Fee (ETF) on Monthly access X months remaining is payable in full. For example - If you are 10 Months into a 24Mth contract with a 10Mb/10Mb dedicated SHDSL connection costing $1499 per mth, the Early Termination Fee (ETF) is our monthly access fee ($1499) x Months remaining (14) = $20986.
WHAT ARE THE EARLY TERMINATION FEES ON THE SERVICE IF WE BREAK THE CONTRACT?
The early termination fees if you break a Fixed term 12/24/36 month agreement are substantial. You must pay your monthly access X part months remaining. If you received a free connection you must also pay the connection fee. If you are unclear of your tenure at your current site we suggest you take the minimum connection period which is 12 months.
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