CAPPED INTERNET PLANS @ TELAUSTRALIA

If you have had an ADSL plan where you are given a small monthly download allowance you have probably had a case of Bill Shock at some stage. Bill shock is where you expect to get a bill for $29.95 but find you have a bill for $95 because you used 500mb more than your monthly download allowance. Telaustralia is one of the first ISPs in Australia to offer Capped Internet plans. With a capped Internet Plan you pay a pre set amount as a monthly access fee with an included download allowance. If you go over the monthly download allowance you pay a per Megabyte fee until you reach a pre determined capped charge amount. After that there is no additional charges no matter how much you download and you can download right up the maximum download allowance. Our capped Internet plans are suitable if you have intermittent heavy use and don’t want to pay huge monthly fees or run up excessive download charges.

CAPPED INTERNET PRICING – HOW IT WORKS

As an example, Bob runs a busy bakery from his home office but isn’t a heavy Internet user. He chooses our 512KBPSbps/128KBPSbps Capped Internet Plan, which is normally $40 per month, and Bob usually remains within the download limits. His son who runs his own business comes to stay and uses the Internet a lot while he is at Bobs Home. Instead of his normal 3-400Mb usage, which is included in his monthly fee, Bob’s usage increases to 1.5gigabytes for the month, which is an excess of 1000Mb.With his old provider Bob would have been charged 1000 X 15c per Mb (excess charges) or a whopping $150 plus his $29.95 monthly fee. With his telaustralia Capped Internet Plan Bob is only charged $90 in total. This represents a saving of nearly $90 in just a single month of use.

CAPPED ADSL PRICING

Speed	Included Downloads	Monthly Charge	Excess Mb Charge	Capped Max Charge	Download Limit
256KBPSbps/64KBPSbps	200Mb	$29.95	15c	$70	15Gb
512KBPSbps/128KBPSbps	500Mb	$39.95	15c	$90	25Gb
1.5Mbps/256KBPSbps	1Gb	$59.95	15c	$150	35Gb
512KBPSbps/512KBPSbps	1Gb	$79.95	15c	$150	35Gb

Connection - 24 months	Free
Connection - No Contract	$139
Fast Churn from other provider	$45
Change Speed	$25
Cancellation at any time	$70

Equipment
Netcomm NB6 - Single Port Modem	$139
Netcomm NB6 W - Single Port Wireless Modem	$165
Netcomm NB6 Plus 4 – 4 Port Modem	$165
Netcomm NB6 Plus 4W – 4 Port Wireless Modem	$204
Netcomm NB 9 +W – VoiP ready Wireless Modem	$345

To find out more about our modems you can down load technical specifications from our technical support page here. LINK PDFS SUPPLIED

All modem prices include delivery and are pre configured to your service. In most cases upon receipt you will only be required to plug your Ethernet cable into the modem to enable web browsing. Eligible services for bundling purposes are a fixed line with a minimum call spend of at least $20 per month or a mobile service with a minimum call spend of at least $20. Speeds are throttled to 64KBPSbps after download allowance is reached. Direct Debit required if you have no other services with Telaustralia.

These prices include GST.

ADSL– ASYMMETRICAL DATA SUBSCRIBER LINK FEATURES

• Unlimited email address
• Free access to Web Mail
• Free Unlimited Technical Support
• Un metered uploads – no limit
• Free Back Up Dial Up Account
• Free access to online usage meter

CAPPED BUSINESS ADSL Q&A

Q. What if I already have a modem?
A. If you already have a modem then you probably already have a DSL service with another provider. In this case you can “fast-churn” your service to us for free if you join on any 24 month DSL plan. In most cases you can use your existing modem by changing the settings.
Q. How do I change my modem settings?
A. Our technical support representatives have a good understanding of the most common modem brands and models. If they can’t help you the manufacturer of your modem should be able to.
Q. How long will it take to connect my service?
A. Most new services can be connected within 7 days. If you’re moving from another provider it can take as little as 48 hours.
Q. Can I keep my existing e-mail address?
If you have an e-mail address ending with the domain of your service provider (such as joebloggs@bigpond.com or joebloggs@optusnet.com you will not be able to keep your e-mail address. You can choose a new e-mail address, which will be youremailaddress@telaustralia.com.au. You can have unlimited (within reason) telaustralia email address’s at no additional charge.
Q. What if I want to change my DSL service within the contract period?
A. You can change the speed of your service at any point within your contract. A small administration fee will apply.
Q. What if I want to cancel my DSL service within the contract period?
A. You will be charged a termination fee dependent on the length of contract and the number of months remaining on your contract.
Q. What happens if I use more than my included allowance on a capped Plan?
A. If you go over your included download allowance you will be charged for any excess usage at 15c per megabyte until you reach the capped limit. After that there is no further charge.
Q. So if I use more than I expect I could run up a huge bill?
A. Our plans are capped so you know the maximum that you’ll ever have to pay in a month, no matter how much you use the service.
Q. How can I check how much I’ve downloaded?
A. From April you’ll be able to check your usage on line by visiting www.telaustralia.com.au and selecting the “View your Bill” option.
Q. So once I’ve reached my cap I can just keep downloading at the same speed?
A. We apply an acceptable usage policy (AUP) to our plans. Once these (very generous) limits are reached your connection will be slowed to just above dial-up speed for the rest of the month. Your speed is then returned to normal at the beginning of the next month.
Q. Do I need to bring my fixed line across to benefit from this offer?
A. No. This offer is available to stand-alone DSL customers. However, you may be eligible for further offers if you choose to also bring your fixed-line service across. Our sales representative will give you more details.
Q. What if I move house / office before the end of the contract period?
A. We can help you to relocate your service to your new premises. A re-location fee will apply.
O. I’m happy with my dial-up connection
A. Our broadband plans start from as little as $27.95 per month. That’s only a little higher than most dial-up plans for a service that’s 5 times faster.
What’s more broadband internet is always on so you don’t get charged for local calls to dial-up to the internet. If you’re checking your e-mails twice a day you could be paying up to $12 a month in dial-up call charges. This is a cost you won’t have if you move to broadband.