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  1. SIP TRUNKS FOR SAVINGS TelAustralia Customer Service 10-Apr-2014
  2. MORNINGTON PHONE SYSTEMS TelAustralia Customer Service 10-Apr-2014
  3. THE TOP 4 SHDSL INTERNET APPLICATIONS TelAustralia Customer Service 31-Mar-2014
  4. 20/20 SHDSL BROADBAND PROMO EXTENDED TelAustralia Customer Service 27-Mar-2014
  5. WHAT WILL HAPPEN TO OUR PHONE LINES WHEN THE NBN COMES TelAustralia Customer Service 18-Mar-2014
Standard Internet Unbundled

ADSL 2 Broadband

WHY CHOOSE US?

AUSTRALIA'S BIGGEST & MOST RELIABLE

NETWORK.

FREE CONNECTION & FREE MODEM OFFER

PLANS FROM $55 PER MONTH

AUSTRALIAN SUPPORT STAFF.

FREE CONNECTION OFFER - CHURN AN EXISTING SERVICE OR ORDER A NEW SERVICE GET FREE CONNECTION ON 12 MONTH AGREEMENT

Monthly Plans Monthly charge Stand Alone
Cost per Mb Included in Plan
ADSL 1 - 25 Gb
$55 $.0021c per Mb
ADSL 2 - 50 Gb
$75 $.0014c per Mb
ADSL 2 - 100 Gb
$85 $.00083c per mb
ADSL 2 - 250 Gb
 $95
$.00037c per mb
ADSL 2 - 500 Gb
 $115
$.00022c per mb
ADSL 2 - 1000 Gb
 $155 $.00015c per mb

ALL PLANS SHAPED - NO EXCESS DATA CHARGES- SERVICES CARRIED ON TELSTRA ADSL NETWORK

Connection Options Fast transfer: $59.95 or Free on 12 Mth agreement. New connection: $149.95 or Free on 24mth agreement. Services are shaped if you reach your monthly data allowance. Shaped services are unshaped at midnight on the 27th of each month. Minimum term on all connections is 12 Months. Early termination fee if service disconnected or relocated within first 12 Mths is $199 inc GST. Early termination on 24Mth agreement is $299 at any stage of the agreement. All modem prices include GST, Pre Configuration, Delivery Australia Wide and an ADSL filter (Rrp$26).

Hospitality, Cafe, Caravan Park, Hotel? Consider setting up a WIFI wireless hot spot using Telaustralia High Grade and reliable ADSL. 

Choose the speed you want.

Simply choose between Fast Broadband (1.5Mbps.Typical download speeds achieved approx 1Mb) or Fastest Broadband (8Mbps or 20Mbps - as fast as your line can go. Typical download speeds achieved 8 -14Mb).

Choose how much data you want.

Just select how much data you need over a month dependent on how often your use the internet and how much data you download.


YOUR CHOICE OF ADSL MODEMS
Modems NB604N CISCO SRP 527W
 Wireless N 300
Yes Yes
Ethernet Ports 4 4
 VoIP Ports
 No Yes
 3G Fall Over
 Yes Yes
Price $165 $440

For Terms and Conditions please down load the Critical Information Summary at the link below.

TELAUSTRALIA ADSL INTERNET WITH AUSTRALIA WIDE COVERAGE ON AUSTRALIA'S BIGGEST ADSL NETWORK

We have standard Residential Grade Internet plans right up to Small Business ADSL Internet plans from a blistering 24Mbps down to 1.5 Mbps.

ALL MODEMS COME PRE CONFIGURED AND PRICES INCLUDE SECURITY DELIVERY & GST

We use Netcomm & CIsco Modems due to their reliability and ease of configuration. All modem prices include pre configuration to your service prior to shipping and postage via Australia Post Express Post to anywhere is Australia.

WHY SWITCH TO TELAUSTRALIA?

1) All our ADSL Internet plans come with Unlimited email addresses

2) All our plans are fast providing great speed for access to video & music.

3) We don’t charge for uploads

4) All ADSL accounts get a free back up Dial Up Account.

5) Free Spam filtering

6) Free Web mail – check your email anywhere in the world.

7) Free Unlimited Technical Support 1300 765 197 - 7 Days a week.

8) Plans from ADSL 2+ (up to 24Mbps) meg right down to 1.5Mbps. A plan for everyone on Australia's most reliable & biggest ADSL network.

9) We are 100% Australian owned and operated – No off shore call Centres here and your money and our taxes stay in Australia.

l only be required to plug your Ethernet cable into the modem to enable web browsing. Email bill delivery and Direct Debit bill payment is required.

GOT A TECHNICAL QUESTION ABOUT OUR SERVICE? RING OUR TECHNICAL SUPPORT 1300 765 197 FOR A PROMPT ANSWER.

ADSL broadband is up to 140 times faster than dial up. The speed of your ADSL connection depends on the line speed you have selected. TELAUSTRALIA currently offers ADSL line speeds of 1500kbps, 80000Kbps & ADSL 2+ up to 20Mbps. Regular dial up is 56kbps.

ADSL BROADBAND INTERNET Q&A

Q. How Long does it take for my ADSL Broadband Internet Connection to come on line.

A. Thanks for choosing TELAUSTRALIA. New Broadband ADSL Internet connections are usually active within 3 working days. If you are churning your ADSL Broadband Internet from another provider usually 48 hrs.

Q. How do I get my modem?

A. Once your service is active we configure and post the modem to you via Australia Post Express Post

Q. What do I do when I get my modem?

A. There are easy to follow instructions provided with your modem but if you run into any trouble or feel uncertain you can ring our Tech Support line 1300 765 197

Q. What happens when if I reach my download limit?

A. What happens when you reach and exceed your download limit in a particular month depends on your plan. If you are on a shaped plan then your speed will slow down. If you are on a excess data plan then you will pay for any data used over and above your monthly allowance.

If you have chosen a Flat Rate plan, then your download speed will be 'shaped', meaning it will be cut to that of regular dial up (roughly 56k). You can still download as much as you like, and will never be charged an excess usage fee.

Q. What is Wireless Broadband?

A. Wireless broadband comes ion several forms. The most common is via a Wireless network. Other forms include Wireless Hot Spots and there is also Wireless Internet service such as Telaustralia Wireless Broadband..

Q. How do I set up a Wireless Network at home or for my Business?

A. Setting up a Wireless network is very easy with our service and Netcomm modems. You need to have a ADSL or SHDSL Internet Service and then use a Wireless Router or a Wireless Modem.

1. Simply plug the Ethernet cable into the router or modem plug then you will see the ADSL light and then the PPP lights come on to indicate you have an Internet Connection.

2. Find your network Connections button.


3. Click add new wireless network.

4. Your Netcomm Modem name or Wireless Connection will come up on the screen and you will be asked to enter a WEP security key. This is located on the bottom of your Modem or Router.


5. Enter the WEP Key information. At this point you can elect to change the WEP key for security purposes.

6. After you close this down you then need to go to Network Connection and click connect on your network connection. Its as simple as that! If you have trouble ring our Technical Support line on 1300 765 197

Q. Can I upgrade or downgrade my broadband plan?

A. Yes at any time for a small fee unless you have elected a contracted plan option that precludes this. If you just want to change your download allowance with out changing your ADSL broadband speed then its free.

Q. What is ADSL broadband?

A. ADSL is a broadband service which provides fast Internet through your existing telephone line. ADSL stands for Asymmetric Digital Subscriber Line, and the service offers a high-speed Internet connection, which allows you to remain permanently online, as well as to place and receive phone calls while connected.

Q. What are the benefits of ADSL broadband?

A. Some of the many benefits of ADSL broadband include:
• lighting fast Internet at speeds up to 140 times quicker than regular dial up
• the ability to place and receive phone calls while surfing the net
• a permanent connection - save money by not dialing in every time you connect
• no second phone line - save money by using the existing cabling to your home
• fast downloading of online video and broadband only content
• the ability to link multiple computers to the Internet with the one connection

Q. How fast is ADSL broadband?

ADSL broadband is up to 140 times faster than dial up. The speed of your ADSL connection depends on the line speed you have selected. TELAUSTRALIA currently offers ADSL line speeds of 1500kbps and 8000kbps & ADSL 2+ up to 24Mbps. Regular dial up is 56kbps.

Q. Is my speed Guaranteed?

A. No. Your actual speeds depend on a large range of factors. The main factors that effect eventual line speed include distance from the exchange, condition of the copper running from the exchange to your premises, the age and condition of the equipment at the exchange, the number of users on line at any one time and the condition of your internal cabling.

Q. Can I still use my fax or answering machine with ADSL?

A. You can still use any telephone, fax or answering machine with ADSL. Once you have ADSL, each telephone handset, fax or answering machine (and any other telephony devise) in your home will need a line filter. A line filter is a small device which separates voice and fax signals from Internet traffic. One line filter is supplied with every modem purchased from TELAUSTRALIA. Additional line filters can be ordered during the joining process.

Q. Can I bring my own modem?

A. Yes . Most modems are compatible with our service.

Q. What are line filters and how many do I need?

A. A line filter is a small device which separates voice and fax signals from Internet traffic.
Once you have ADSL, each telephone handset, fax or answering machine in your home will need one - so that's one filter for every telephony device in your home. If you have a monitored alarm system you will need a central filter. A qualified technician must install this and we recommend speaking to your alarm company.

Q. If I have a MAC OSX or another Operating system aside from Windows can I still get ADSL?
A. Yes. TELAUSTRALIA ADSL broadband will work with any operating system that supports the TCP/IP protocol. Our support staff can help with most Windows (95/98/2000/XP/7) and Mac (OS X). If you have any questions please call our Technical Support team on 1300 765 197.

SETTING UP A WIRELESS NETWORK

Q. How do I set up a Wireless Network at home or for my Business?
A. Setting up a Wireless network is very easy with our service and Netcomm modems. You need to have a ADSL or SHDSL Internet Service and then use a Wireless Router or a Wireless Modem such as a NETCOMM NB6 PLUS4W OR NB9 + W.
Simply plug the Ethernet cable into the router or modem plug then you will see the ADSL light and then the PPP lights come on to indicate you have an Internet Connection.

1) Find your network Connections button.

2) Click add new wireless network.


3) Your Netcomm Modem name or Wireless Connection will come up on the screen and you will be asked to enter a WEP security key. This is located on the bottom of your Modem or Router.

4) Enter the WEP Key information. At this point you can elect to change the WEP key for security purposes.


5) After you close this down you then need to go to Network Connection and click connect on your network connection. Its as simple as that! If you have trouble ring our Technical Support line on 1300 765 197 or you can download the more detailed document from netcomm which is attached.

FOR FURTHER INFORMATION CALL TELAUSTRALIA TECHNICAL SUPPORT ON 1300765197


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Our testimonials

  • My Company retained Telaustralia to migrate our telephone, fax and internet system as well as advise us on a new NBN Phone and switchboard system. A prior office relocation and communications transfer was not handled.. more..

    NBN Phone System Lardner White Mt Eliza
    Lardner White

  • We'd like to thank Telaustralia for their wonderful service and professional manner in installing our NBN Phone System into our new office. Highly recommend their services - a pleasure to deal with. Sue Wilkinson Associa.. more..

    Sue Wilkinson
    Clauds Agency

  • Telaustralia was fantastic. Helpful, responsive, maintained ownership throughout our SHDSL & ISDN 10 Primary Rate Installation. www.bazaarvoice.com (http://bazaarvoice.com).. more..

    Arran Goffe
    BazaarVoice.com Sydney

  • Our office relocation went more smoothly than I could have hoped, thanks to Telaustralia. It was such a relief to have one point of contact for this project. Telaustralia managed the relocation of our fixed lines and sup.. more..

    J Levy
    Harms Consulting Sydney

  • Since changing to Telaustralia we have saved a considerable amount on our business phone accounts. We have been very impressed with the professional & prompt service we have received from the Telaustralia team. Nothi.. more..

    Jason Beare
    MBA Accounting Mornington

  • I would like to thank you for the level of service we received when you took over our business and home telecommunication accounts this year. It seemed like a daunting task to move our supplier considering we had been wi.. more..

    Tim Leonard
    Mortgage Choice Bayside Beaumaris

  • We are very new customers to Telaustralia after being referred by one of your existing clients. Telephone communications is so frustrating, different person everyone time you call for service,no followup and waiting peri.. more..

    Kim Reed
    Kim Reed Conveyancing Beaumaris

  • Before moving all of my business telecommunication accounts to Telaustralia, I was experiencing ever increasing phone bills and zero customer service. Since then, my move to Telaustralia has definitely changed my neg.. more..

    Wayne Lock
    SWAT Business Solutions Mt Eliza

  • Telaustralia have been the ideal business partner for my business. I have landline, Blackberry Mobile and Internet services through them. The highlight besides the pricing is the personalised service for new products and.. more..

    Norm Robinson
    Jenor Morgage Brokers

  • I would like to thank the Telaustralia team for their fabulous service - being time & equipment - also taking the time to review our account during our problem - Their patience & understanding has solved our issu.. more..

    Rob Mannix
    Endota Day Spa Forest Hills

 
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