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THE BUSINESS PHONE COMPANY - CONTACT US

Please get in touch to enquire more about the products or to take your next steps to buy.

RSS The Blog

  1. SIP TRUNKS FOR SAVINGS TelAustralia Customer Service 10-Apr-2014
  2. MORNINGTON PHONE SYSTEMS TelAustralia Customer Service 10-Apr-2014
  3. THE TOP 4 SHDSL INTERNET APPLICATIONS TelAustralia Customer Service 31-Mar-2014
  4. 20/20 SHDSL BROADBAND PROMO EXTENDED TelAustralia Customer Service 27-Mar-2014
  5. WHAT WILL HAPPEN TO OUR PHONE LINES WHEN THE NBN COMES TelAustralia Customer Service 18-Mar-2014
Business Internet Unbundled

Business Internet ADSL 2+ On Australia Biggest & Most Reliable Network.

Business Broadband Guaranteed 99.3% Up Time Backed by a Service Level Agreement

  • Static IP address included
  • High Grade DDOS monitoring and management
  • Data usage Monitoring
  • Included Spam & Virus Filtering
  • Well trained Australian based Support Staff

Excellent value stand alone Business Grade ADSL plans on Telstra network. Available Australia Wide and our service carries a money back service availability guarantee.

AUSTRALIA'S BEST VALUE UNLIMITED BUSINESS INTERNET PLAN

ADSL 2 Business DSL Monthly Charge Stand Alone
Cost Per GB included in Plan
Excess data per Mb
50 Gb
$85 $1.70 per GB
.53c per mb
100 Gb
$95 95c per GB
.53c per Mb
 250 Gb
$105
42c per GB
.53c per Mb
 500 Gb
$125
 25c per GB
.53c per Mb
 Unlimited
$165
N/A
N/A

Prices include Gst, Connection Options Fast transfer: $60 or Free on 12 Mth agreement. New connection: $150 or Free on 24mth agreement. Extra Data: $5.50 per GB, Minimum term on all connections is 12 Months. Early termination fee if the service disconnected, transferred to another carrier, or relocated within first 12 Mths is $199 inc GST. Early termination fee, if the service disconnected, transferred to another carrier,  or relocated within first 24 Mths when you take free connection on 24Mth Agreement, is $299 at any time within the agreed period. All modem prices include GST, Pre Configuration, Delivery Australia Wide and an ADSL filter (Rrp$26). Free modem & connection offer based on 24mth agreement

Just need standard residential Grade Internet? Click here

Connection & Hardware Options

Netcomm Modems NB604W  Cisco SRP527W
Wireless N 300
Yes Yes
Ethernet Ports 4 4
VoIP Ports
No No
 Voip QOS
No
Yes
 3g Failover
 Yes Yes
 IPV6  No Yes
Price $150 $440

 

 New Netcomm NB604N Modem Router with IPV6
     

Hospitality, Cafe, Caravan Park, Hotel? Consider setting up a WIFI wireless hot spot using Telaustralia High Grade and reliable ADSL. Review the benefits here and use the online calculator to work out your Return on Investment.

Business Internet

Business Broadband reliability on Australia’s biggest network.

Features & Benefits of our Business Internet

Tick
Reliability of a business grade service
Tick
Speeds as fast as your line can go
  Static IP address
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FREE dialup account
   Un Metered Uploads
Tick
Speed slowed to a fast 512kbps if over limit
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Monitor your data usage online

Speeds as fast as your line can go.

Business broadband offers the fastest speed that your phone line and exchange is capable of - either 8Mbps (ADSL) or 20Mbps (ADSL2+).

SLA with a 99.3% uptime guarantee.

If the internet is mission critical to your business then you need to know it’s reliable. So we make a commitment to you by providing Service Level Agreements and Uptime Guarantee. And if we don’t achieve it, we compensate you.

Static IP address to host mail & web servers.

If your business needs to have a permanent address on the internet then you’ll need a static IP address. Then you can host your own mail with exchange, host a website and filter your own traffic from it.

For full terms & conditions please down load the Critical Information Summary from the link below

TELAUSTRALIA ADSL 2 WITH AUSTRALIA WIDE COVERAGE ON AUSTRALIAS BIGGEST ADSL NETWORK

Our ADSL 2+ Business Grade Internet Plan with up to 24Mbps Download and 1Mb Uploads is our fastest offering so no more World Wide Wait if you take up this Business Internet offer. We have standard Small Business ADSL Internet plans from a blistering 24Mbps down to 256Kbps.

ALL MODEMS COME PRE CONFIGURED AND PRICES INCLUDE SECURITY DELIVERY & GST

We use Netcomm Modems due to their reliability and ease of configuration. All modem prices include pre configuration to your service prior to shipping and postage via Australia Post Express Post to anywhere is Australia. A ADSL filter is also included with new services.

WHY SWITCH TO TELAUSTRALIA?

1) All our ADSL & SHDSL Internet plans come with Unlimited email addresses

2) All our plans are fast providing great speed for access to video & music.

3) We don’t charge for uploads

4) All ADSL accounts get a free back up Dial Up Account.

5) Free Spam filtering

6) Free Web mail – check your email anywhere in the world.

7) Free Unlimited Technical Support 1300 765 197 - 7 Days a week.

8) Plans from ADSL 2+ (up to 24Mbps) meg right down to 1.5Mbps. A plan for everyone on Australia's most reliable & biggest ADSL network.

9) We are 100% Australian owned and operated – No off shore call Centres here and your money and our taxes stay in Australia.

ADSL 2+ PRODUCT SLAS

Core Network Availability: 99.30%
Equates to:
Downtime: 5 hours 2 minutes 24 seconds
Uptime
: 29 days 18 hours 57 minutes 36 seconds

Support Coverage
Monday to Friday:
8am to 10pm
SaturdaY:
9am to 6pm
Sunday & PH:
9am to 5pm

Repair Coverage

Monday to Friday:
8am to 7pm
Sat, Sun & PH:
Closed

Response Times

Urban Area:
8 Business Hours (within coverage window)
Rural Area:
8 Business Hours (within coverage window)
Remote Area:
8 Business Hours (within coverage window)

Repair Times

Urban Area:
1 Clear Business Day (As per Telstra SLA)
Rural Area:
2 Clear Business Days (As per Telstra SLA)
Remote Area:
3 Clear Business Days (As per Telstra SLA)

Rebates

For each hour outside SLA, rebate is 1 days worth of access for service per calendar month
Maximum rebate is 1 monthly access fee for the plan you are on at the time of the outage occurred

ADSL– ASYMMETRICAL DATA SUBSCRIBER LINK FEATURES

Free access to Web Mail
Un metered uploads – no limit
Free Back Up Dial Up Account
Unlimited email addresses
Free Unlimited Technical Support

All modem prices include delivery and are pre configured to your service. In most cases upon receipt you will only be required to plug your Ethernet cable into the modem to enable web browsing. Email bill delivery and Direct Debit bill payment is required.

GOT A TECHNICAL QUESTION ABOUT OUR SERVICE? RING OUR TECHNICAL SUPPORT 1300 765 197 FOR A PROMPT ANSWER.

ADSL broadband is up to 140 times faster than dial up. The speed of your ADSL connection depends on the line speed you have selected. TELAUSTRALIA currently offers ADSL line speeds of 1500kbps , 8000 Kbps, & ADSL 2+ up to 24Mbps. Regular dial up is 56kbps.

ADSL BROADBAND INTERNET Q&A

Q. How Long does it take for my ADSL Broadband Internet Connection to come on line.

A. Thanks for choosing TELAUSTRALIA. New Broadband ADSL Internet connections are usually active within 3 working days. If you are churning your ADSL Broadband Internet from another provider usually 48 hrs.

Q. How do I get my modem?

A. Once your service is active we configure and post the modem to you via Australia Post Express Post

Q. What do I do when I get my modem?

A. There are easy to follow instructions provided with your modem but if you run into any trouble or feel uncertain you can ring our Tech Support line 1300 765 197

Q. What happens when if I reach my download limit?

A. If you are on a Business Plan with Static IP then you will pay for any data used over and above your monthly allowance.

Q. What is Wireless Broadband?

A. Wireless broadband comes ion several forms. The most common is via a Wireless network. Other forms include Wireless Hot Spots and there is also Wireless Internet service such as Telaustralia Wireless Broadband..

Q. How do I set up a Wireless Network at home or for my Business?

A. Setting up a Wireless network is very easy with our service and Netcomm modems. You need to have a ADSL or SHDSL Internet Service and then use a Wireless Router or a Wireless Modem.
1. Simply plug the Ethernet cable into the router or modem plug then you will see the ADSL light and then the PPP lights come on to indicate you have an Internet Connection.

2. Find your network Connections button.


3. Click add new wireless network.

4. Your Netcomm Modem name or Wireless Connection will come up on the screen and you will be asked to enter a WEP security key. This is located on the bottom of your Modem or Router.


5. Enter the WEP Key information. At this point you can elect to change the WEP key for security purposes.

6. After you close this down you then need to go to Network Connection and click connect on your network connection. Its as simple as that! If you have trouble ring our Technical Support line on 1300 765 197

Q. Can I upgrade or downgrade my broadband plan?

A. Yes at any time for a small fee unless you have elected a contracted plan option that precludes this.

Q. Can I get Broadband anywhere?

A. As long as your home or office resides with the area of an ADSL enabled exchange and all technical parameters are met. Check availability on your phone number here LINK TO BROADBAND CHECKER>

Q. What is ADSL broadband?

A. ADSL is a broadband service which provides fast Internet through your existing telephone line. ADSL stands for Asymmetric Digital Subscriber Line, and the service offers a high-speed Internet connection, which allows you to remain permanently online, as well as to place and receive phone calls while connected.

Q. What are the benefits of ADSL broadband?

A. Some of the many benefits of ADSL broadband include:
• lighting fast Internet at speeds up to 140 times quicker than regular dial up
• the ability to place and receive phone calls while surfing the net
• a permanent connection - save money by not dialing in every time you connect
• no second phone line - save money by using the existing cabling to your home
• fast downloading of online video and broadband only content
• the ability to link multiple computers to the Internet with the one connection

Q. How fast is ADSL broadband?

ADSL broadband is up to 140 times faster than dial up. The speed of your ADSL connection depends on the line speed you have selected. TELAUSTRALIA currently offers ADSL line speeds of 1500kbps, 8000kbps & ADSL 2+ up to 24Mbps. Regular dial up is 56kbps.

Q. Is my speed Guaranteed?

A. No. Your actual speeds depend on a large range of factors. The main factors that effect eventual line speed include distance from the exchange, condition of the copper running from the exchange to your premises, the age and condition of the equipment at the exchange, the number of users on line at any one time and the condition of your internal cabling.

Q. Whats the difference between ADSL & SHDSL?

SHDSL Internet uses the full range of frequencies running through the cable enabling a higher quality of signal. This also allows data to pass in both directions but also means that there are no frequencies left for voice transmission. ADSL uses only a portion of the available frequencies in the cable allowing normal voice calls to share the line.

Q. Whats the difference between Business Grade and Residential Grade Internet?

The main difference between Standard Grade Internet and Business Grade Internet services is the availability and Variable Contention ratios. Variable Contention ratios are the number of users allocated by the ISP on any one link. Usual Standard Grade Variable Contention ratios are around 40-150 Users (some discount ISPs have 200 or more) on the one link. With Business Grade Internet the variable Contention Ratio can be as low as One user but typically 4-8 users per link. Our Business Grade lite has Contention ratios of around 40 users but is monitored and managed 8am to 8pm Monday to Friday. With a Business Grade Service Up time is also managed by the ISP so there is 99% + availability.

Q. Can I still use my fax or answering machine with ADSL?

A. You can still use any telephone, fax or answering machine with ADSL. Once you have ADSL, each telephone handset, fax or answering machine (and any other telephony devise) in your home will need a line filter. A line filter is a small device which separates voice and fax signals from Internet traffic. One line filter is supplied with every modem purchased from TELAUSTRALIA. Additional line filters can be ordered during the joining process.

Q. Can I bring my own modem?

A. Yes . Most modems are compatible with our service.

Q. What are line filters and how many do I need?

A. A line filter is a small device which separates voice and fax signals from Internet traffic.
Once you have ADSL, each telephone handset, fax or answering machine in your home will need one - so that's one filter for every telephony device in your home. If you have a monitored alarm system you will need a central filter. A qualified technician must install this and we recommend speaking to your alarm company.

Q. If I have a MAC OSX or another Operating system aside from Windows can I still get ADSL?
A. Yes. TELAUSTRALIA ADSL broadband will work with any operating system that supports the TCP/IP protocol. Our support staff can help with most Windows (95/98/2000/XP/7) and Mac OS X). If you have any questions please call our Technical Support team on 1300 765 197.

SETTING UP A WIRELESS NETWORK

Q. How do I set up a Wireless Network at home or for my Business?
A. Setting up a Wireless network is very easy with our service and Netcomm modems. You need to have a ADSL or SHDSL Internet Service and then use a Wireless Router or a Wireless Modem such as a NETCOMM NB5 PLUS 4W OR NB9 + W.
Simply plug the Ethernet cable into the router or modem plug then you will see the ADSL light and then the PPP lights come on to indicate you have an Internet Connection.

1) Find your network Connections button.

2) Click add new wireless network.


3) Your Netcomm Modem name or Wireless Connection will come up on the screen and you will be asked to enter a WEP security key. This is located on the bottom of your Modem or Router.

4) Enter the WEP Key information. At this point you can elect to change the WEP key for security purposes.


5) After you close this down you then need to go to Network Connection and click connect on your network connection. Its as simple as that! If you have trouble ring our Technical Support line on 1300 765 197 or you can download the more detailed document from netcomm which is attached.

FOR FURTHER INFORMATION CALL TELAUSTRALIA TECHNICAL SUPPORT ON 1300765197

Get More Info Call us now Download CIS
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Our testimonials

  • My Company retained Telaustralia to migrate our telephone, fax and internet system as well as advise us on a new NBN Phone and switchboard system. A prior office relocation and communications transfer was not handled.. more..

    NBN Phone System Lardner White Mt Eliza
    Lardner White

  • We'd like to thank Telaustralia for their wonderful service and professional manner in installing our NBN Phone System into our new office. Highly recommend their services - a pleasure to deal with. Sue Wilkinson Associa.. more..

    Sue Wilkinson
    Clauds Agency

  • Telaustralia was fantastic. Helpful, responsive, maintained ownership throughout our SHDSL & ISDN 10 Primary Rate Installation. www.bazaarvoice.com (http://bazaarvoice.com).. more..

    Arran Goffe
    BazaarVoice.com Sydney

  • Our office relocation went more smoothly than I could have hoped, thanks to Telaustralia. It was such a relief to have one point of contact for this project. Telaustralia managed the relocation of our fixed lines and sup.. more..

    J Levy
    Harms Consulting Sydney

  • Since changing to Telaustralia we have saved a considerable amount on our business phone accounts. We have been very impressed with the professional & prompt service we have received from the Telaustralia team. Nothi.. more..

    Jason Beare
    MBA Accounting Mornington

  • I would like to thank you for the level of service we received when you took over our business and home telecommunication accounts this year. It seemed like a daunting task to move our supplier considering we had been wi.. more..

    Tim Leonard
    Mortgage Choice Bayside Beaumaris

  • We are very new customers to Telaustralia after being referred by one of your existing clients. Telephone communications is so frustrating, different person everyone time you call for service,no followup and waiting peri.. more..

    Kim Reed
    Kim Reed Conveyancing Beaumaris

  • Before moving all of my business telecommunication accounts to Telaustralia, I was experiencing ever increasing phone bills and zero customer service. Since then, my move to Telaustralia has definitely changed my neg.. more..

    Wayne Lock
    SWAT Business Solutions Mt Eliza

  • Telaustralia have been the ideal business partner for my business. I have landline, Blackberry Mobile and Internet services through them. The highlight besides the pricing is the personalised service for new products and.. more..

    Norm Robinson
    Jenor Morgage Brokers

  • I would like to thank the Telaustralia team for their fabulous service - being time & equipment - also taking the time to review our account during our problem - Their patience & understanding has solved our issu.. more..

    Rob Mannix
    Endota Day Spa Forest Hills

 
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