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Business Phone User Guides for PSTN & ISDN Business Phone Lines
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TELAUSTRALIA – BUSINESS PHONE USER & TELEPHONE SETTINGS GUIDES

If you need to activate one of the more advanced features of your Business Phone Lines the following instructions should assist. Don’t forget if you need customer service call 1300873528. These are Telstra user guides and have the Telstra Customer Service Numbers on them. Telstra will not help you.

These guides will help you set up -

pdficon   Call Forward

pdficon   Standard Message Bank

pdficon   Virtual Message Bank

pdficon   Caller Number Display

 

TELAUSTRALIA CUSTOMER SERVICE 13000 783 528 OR (1300 7 TELAU)

HOW DOES PRO RATA BILLING WORK?

What is pro rata?

Pro rata is the portion of the fixed monthly charges for your plan. It covers the period from the date that you connected to us until the time of your first bill.

What will this look like on your first bill?

When you receive your fist bill, you will see two separate ‘Month Charges’.
Monthly Charges are minimum spend and access fees (if applicable).
1. Pro Rata – the period from the date that you connected to us until the
time of your first bill.
2. The full monthly charge in ADVANCE for the entire following month.

Don’t forget – you will also receive a pro rata included calls discount up to
the full amount of the pro rata monthly charge (provided that the calls you
made are included in the minimum monthly spend of your plan).

Example of charges and discounts on your first bill

How is pro rata calculated?

Pro rata is calculated by working out how many days you were connected
before your first bill is issued and working out what percentage that is the full
month.

This is then multiplied by the full month’s charges. So, for example, if you
connected to a $39 plan on 16/05/2006 and your fist bill wasn’t issued until
10/06/2006, your pro rata charge would be:

Total number of days connected before first bill = 25
% of full month (25/31 x 100) = 80.65%
% of full month’s charges 80.64% x $35.45 = $28.59
Pro rata charge is $28.59

Don’t forget, all these amounts will be displayed ex GST on your invoice, so
$39.00 inc GST = $35.45 excl GST.

 
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Our Landline Services include PSTN, ISDN 10 20 30 , Local Calls , STD, Trunk Calls, Long Distance Calls , IDD Calls, Fixed to Mobile Calls , F2M, Low Flag Fall, International Calls, and Line Rental . We provide a range of innovative solutions for Business and ABN Holders. We have a Phone service to suit all Business Looking for VoIP. Try our Free Phone Bill Analysis Service and let us show you in writing how much we can save you. If you are looking for a viable alternative to Telstra or Optus providing low rates and exceptional service then we can help you. If you require a product that isn’t listed here please give us a call. For initial pricing please use our Phone system estimator. To speak to customer Service representative please call 1300 783 528 or send us an email. 

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