GOULBURN INTERNET JOINS THE TELAUSTRALIA FAMILY

Saturday, April 09, 2011

Following the recent purchase of Goulburn Internet, the Goulburn Internet ADSL, Dial Up and Wireless Internet customers were migrated onto the Telaustralia platform and billing system over the past 2 weeks. We have all been spending a lot of time on the phone communicating with the Goulburn customers and bringing them up to speed with benefits our customer service team, billing and systems will bring them. In most cases we have delivered significant savings to this new group of customers,  particularly on our ADSL 1 & 2 internet services.

PHONE COMPANY SERVICE - OR LACK OF

Monday, March 07, 2011

Another interesting Article in the age on the weekend detailing one persons ride on the merry go round that can be Telstra Customer Service .... (in this case well connected Journo Bruce Guthrie former editor of the Age and the Herald Sun)

When Telstra calls the tune, you dance 'til you drop by Bruce Guthrie.

Customer service and how you interact with your customer base really is the biggest differentiator in the telco industry. With minor difference's, most of the products are the same and price gaps have closed ...but how you treat the people that pay the bills....or if you treat them as a customer at all  ..... is what makes the real difference.

A Thesaurus I have here says that trust is belief in something as true, trustworthy. In short  .... doing what you say you will do. How hard can it be?

WHAT IS THE DIFFERANCE BETWEEN WIRELESS N, G & 1500 & 300?

Thursday, October 28, 2010

We regularly get asked to explain the difference between Wireless N & Wireless N Modems & Routers and also the difference between Wireless Broadband and Mobile Broadband.

Wifi is the name applied to wireless networks and would typically be used for private network to be used within the home or small business ...eg at a cafe or Restaurant. It allows the end user to connect to the internet with using a cable. The broadband internet is still delivered via ADSL or cable but is distributed with out the use of wires...therefore wireless.

To connect to the internet you need to have a Modem with a Wireless Router attached or a Wireless Modem. Once you have set up your Internet connection you can then activate a wireless network and this is where the G, 150 and 300 come in.

As wireless technology has evolved with grater coverage and speed an alpha designation was given to each evolution starting with a and moving up the alphabet (for reasons unknown skipping many alphabetical increments) along with increased range and speed.

G Modems & Routers deliver speeds of up to 54Mbps while N150 Routers and Modems can deliver speeds of up to 150Mbps. N300 (Sometimes called Power N) Routers and Modems can provide speeds of up to 300Mbps with much greater range and strength of signal.

The differance between mobile broadband and wireless broadband is that mobile broadband is usually delivered over a Mobile Phone network requiring the use of a dongle style modem with a SIM card installed. Wireless Internet is delivered as detailed above, using Internet delivered via WiFi.