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The Blog The Business Phone BlogSHDSL Business DSL is like other Internet products and the speeds available will vary depending on the site the service is to be delivered to.
Assuming the Exchange the customer is serviced by is SHDSL enabled, the main factor that will dictate the available speeds will be distance from the exchange. Other factors that can effect SHDSL speeds are the quality of the copper and network equipment between the exchange and the customer premises.
Ethernet over Copper is the most commonly used method of delivering Business DSL and typically involves bonding up to 8 copper pairs.
Most SHDSL Business DSL services will offer the full advertised speeds only up to around 1km from the exchange. After that point the data speeds drop off dramatically.
For example an AAPT 80Mb service can only be offered indicatively out to 500 metres from the exchange. At 1.25Kms the Max speed being offered is 60Mb and out to 2.8kms the speed is down to 10Mb. This is know as transmission loss.
If the service is delivered over high bandwidth fibre, the transmission loss is not as dramatic. However High Bandwidth fibre is not readily available at all exchanges without large up front construction costs and a lengthy lead time.
Telstra offers a maximum of 10/10mb Business DSL while AAPT offer up to 100Mb/100Mb but the author has never seen those speeds delivered. Speds start at 1mb/1mb on Telstra network and 2mb/2mb on AAPT Midband Ethernet.
Telaustralia announce 25% off the price of a 100mb/100mb SHDSL service to $1999 per Month on AAPT Mid Band Ethernet network. Most other plans have also had significant reductions. Our most popular SHDSL Business Internet plan is the 10mb/10mb plan and it has dropped from $699 to $649 per month.
Our Telstra BDSL SHDSL are are also market price leaders so we have you covered with both Coverage on Telstra BDSL Network and price on AAPT.
This represent a great opportunity for business that are struggling with slow internet connections that are hampering operations. We are finding many business that have moved systems and software to Cloud based solutions are continually running in bandwidth limitations causing massive interruption to business. If you network has slowed to a halt SHDSL Business Internet will be the solution you need.
Contact us for more information.
Because we sell 3 different Business DSL networks we regularly get asked what's the difference? Well there is quite a bit of difference in price, speed, coverage and quality between the Australian SHDSL networks and here we explain what the differences are and why they matter.
One thing that is equal is that all our Business SHDSL plans have unlimited data downloads with no shaping and are fully supported with Australian based staff.
Telstra Business DSL has coverage at 1850 exchanges, AAPT IP Line SHDSL has coverage at 350 exchanges and Soul EFM at 250 exchanges. If you are in a Metro area chances are you will have choice of networks. If located outside a Metro area chances are you will have a choice of 1 - Telstra Business SHDSL. So Telstra is the clear winner in terms of coverage.
The winner here is AAPT with 100MB/100MB in certain locations. Next is Soul with a max speed of 20mb/20mb and then Telstra with 10mb/10mb ...... but outright speed is not it's all cracked up to be. All speeds are theoretical maximums and only Telstra Dedicated SHDSL and AAPT give any guarantee on achieving anything like the theoretical maximum. AAPT SHDSL Guarantee a minimum 25% of available bandwidth, Soul EFM gives no guarantees around bandwidth. With both Telstra Dedicated SHDSL & AAPT connections you will be given a speed guarantee before connection that will be very close to the advertised speed. With both Telstra Business DSL & AAPT SHDSL connections your the only user of the connection so the service isn't subject to traffic fluctuation as a shared connection would be. Soul simply advertise best effort so there is no bandwidth guarantee.
No doubt Soul SHDSL represents great value but with SHDSL you pay for what you get. For example we would not recommend Soul SHDSL for any real time apps such and VoIP or Video conferencing because the quality of the service cannot be guaranteed. AAPT also represents great value and comes with service guarantees. Telstra is the most expensive but also the highest quality network we sell. When you compare price of a Telstra 10mb/10mb with an AAPT 50mb /50mb and take into account the comments made under the speed heading above, Telstra can actually end up being cheaper for a similar speed but higher quality service.
Telstra SHDSL is the clear winner in this category when we include service availability, fault response times,fault restoration times & actual service performance. AAPT SHDSL comes close second in the areas of service availability, fault response times and restoration times but in the key area of actual service performance it only guarantees 25% of available bandwidth. Soul EFM SLAs are basically we will do our best but don't ask hold us to a response or restoration time because we can't give you one.
Telstra is typically 17 days install lead time in metro areas while AAPT & SOUL offer 30 days install time.
So to sum thins up, all is not as simple as judging a service purely based on advertised speeds. There are many factors that should be considered before selecting your SHDSL network in Australia.
We regularly discuss with our business customers their Internet requirements.
Most people have heard of ADSL internet and understand how and why a business may need it. But SHDSL is another story altogether and although more expensive, SHDSL also delivers capabilities that ADSL cannot. Primarily SHDSL will deliver performance enhancement for any application that requires an uncontended link, stable speeds or higher upload speeds.
The main uses we recommend installing a SHDSL service for are ......
Cloud Computing - A business has moved its web or exchange mail server to the cloud and finds that things just run too slowly over an ADSL connection. This is mainly due to upload speed access to the remote server being restricted on a ADSL connection to a maximum (and rarely attained speed ) of 1mb. Hosted Exchange email , like most other applications listed here, works better over SHDSL due the higher upload speeds.
Hosted Web applications such as a CRM, online booking applications or billing systems.
Any real time applications that are effected with any traffic oscillation or contention.
Video Conferencing in HD. If High Def Video is required, ADSL uploads speeds will not deliver sufficient bandwidth leading to poor image quality.
Any Hosted Voice, SIP, VoIP or IP telephony applications will work significantly better over a quality SHDSL link. if the business need multiple Voice Connections ADSL is very limited in its capacity to deliver a quality call.
VPNs/LANs with traffic running in both directions are more suited to SHDSL.
Any remote access staff working from remote locations will find any but the smallest file retrieval exasperatingly slow over ADSL and this issue will be magnified if the business has multiple staff remote desking into their servers or systems.
The most commonly ordered SHDSL connection is a Unlimited 4mb/4mb link followed closely by 10mb/10mb connections. If you would like more information please submit our contact form and one of our Sales Staff will give you a call.
Telaustralia is happy to announce we are now taking orders for 3 SHDSL Business Internet networks.
Good - Soul SHDSL , Better - AAPT IP Line SHDSL , Best - Telstra Business DSL (BDSL) SHDSL giving our customers a great range of options for their unlimited SHDSL services.
By having only Unlimited SHDSL plans we remove a lot of fuss and follow up required when charging on lower level plans. Customers can sign on with the security of a single rate SHDSL charge each month.
Soul is the most cost effective option but limited to around 25 exchanges Nationally. AAPT also offer great value at around 350 exchanges while Telstra Midband Ethernet BDAS provides the premium option at over 1800 exchanges nationally.
We have had quite a few customers recently comparing the cost and quality of ISDN vs using a combination of SIP trunks and SHDSL, so we thought we would run a comparison for cost using a ISDN 30 as the high end benchmark and 2 x ISDN 2 as the low end benchmark.
An ISDN 30 PRI Line rental would be typically around the $900 mark and comes with the carrier installation, fixed at 30 channels (it can be varied to 10 or 20 channels), and carrier call pricing which would be around 20 - 35% higher than typical SIP Trunking call charges.
Using a 2mb/2mb SHDSL connection (this should carry 30+ calls) the cost would be, depending on carrier selected, between $350 and $599 and the cost of 30 SIP trunks would be $300 so over all, the rental is similar or within $150 per month if using a budget carrier. Note budget services will not provide the full advertised bandwidth so call quality may suffer during peak times.
So why consider using SIP Trunking as an ISDN replacement? The main difference is flexibility. The SIP trunks can be added or removed as required depending on workload and call volume. SIP trunks can be added and removed with a phone call with next to no lead time. A 2Mb/2Mb service can carry up to 40 channels. SHDSL comes with substantially lower installation costs than ISDN and that would remain as the only contracted portion of the service.
So overall it may be a borderline decision Replacing ISDN 30 with SIP trunks until greater penetration of SHDSL leads to price reductions for SHDSL. However if your business needs on demand flexibility in the number of channels required for call volumes then SHDSL should be the choice.
When it comes to call charges there is no comparison ... SIP Trunking with un timed national calls, no flag fall on calls to mobiles and flat rate locals calls makes SIP Trunks around 20 - 35% lower.
Substituting SIP trunks for ISDN 2 may be a simpler and more cost effective solution. With an ISDN line rental being around $75 per month we will use for the exercise 2 X ISDN 2 services.
To replace 4 channels of ISDN only requires an ADSL service and 4 channels can easily be run on a ADSL connection shared between Voice & Data...meaning because most business already have an ADSL connection there is no added cost for running 4 SIP trunks over the ADSL connection.
With the cost for 4 Sip trunks being around $50 vs $150 for 2 X ISDN 2 it seems to be a no brainer to use SIP trunking as a substitute for ISDN 2 and gains the benefit of significantly greater flexibility with the capacity to take SIP trunks up or down in 2 channel increments at any time.
The only limitation is with existing PBX equipment the customer will need to get ATAs (typically $100 per channel) and possible card changes to the phone system to make SIP trunks work. Of course if starting out new equipment can be ordered ready to go.
We regularly get asked whats the difference between the higher cost quality SHDSL Internet carriers and the budget SHDSL services that are about. Are they the same? The answer to this is a resounding no!
So what do you get with with the cheap SHDSL plans? Well, you will get an ‘Up to 10Mb’ service with no guarantees around bandwidth, that can only be used for browsing (that’s in the T&Cs for that product with most carriers...so no guarantee on capacity for Hosted Voice or SIP Trunking) and is provided by a supplier that is nowhere near as organized operationally as the the quality SHDSL carriers that Telaustralia uses. The up to 10Mb is the key here – with Telstra BDSL Standard, if you sign up to a 10Mb, you get a 10Mb (allowing for minimal loss in IP overhead). With the budget carriers in Australia you’ll get whatever can be provisioned across 4 wires and can be allowed within distance. Where Telaustralia's SHDSL carrier will install extra ULLs if required to get you to a 10Mb speed. With the budget SHDSL carriers if you If you want to get extra ULLs you have to pay more… To the point that the "budget" pricing is back in the ballpark of the quality carriers ...without the quality!
What is also true is you pay more for the quality SHDSL plans that Telaustralia provides and as always, it will be provided and sold as a premium business grade product with a whole set of guarantees around bandwidth, support, response and restoration.
So in the case of SHDSL services, you really do get what you pay for.
I get asked about what will happen with my existing PABX Phone system when the NBN is rolled out.... heres a summary of my response ...
The NBN is coming. You need to buy a new phone system PBX for your business. You are worried that what you get now wont do the job when the NBN is rolled out in your area and don't want your new equipment to go to waste.
What do you do?
Probably the best and cheapest option to to equip your Business with a Hosted PBX or IP PBX System equipped with SIP trunks
Hosted PBX systems run over an ADSL or SHDSL internet connection and that is essentially what the NBN is going to be. A very high speed internet connection that will carry your calls over VoIP. Hosted PBX systems are available now at around one third the cost of equivalent traditional PBX systems and make financial sense to take advantage of costs savings now. Most commonly used and reliable equipment is supplied by reputable manufacturers such as Cisco and Polycom.
There is one major caveat with buying Hosted PBX systems with current ADSL or SHDSL connections. The internet connection must be a good quality connection with decent upload speeds and low (preferably zero) jitter rates.
If you purchase a Hosted PBX System without a decent internet connection you will be asking for no end of trouble. A poor connection will cause drop outs and garbled calls so its best to establish and qualify the quality of the connection with your internet carrier first.
Get more information about NBN Hosted PBX Systems here.
WHAT IS SHDSL INTERNET
SHDSL ( Symmetrical Digital Subscriber Line) is a Business Internet connection that provides symmetric bandwidth bit upstream and downstream. Typical ADSL Internet as Asymmetric in that usually has a faster download speed and slower upload speeds.
With SHDSL subscribers can get speeds of up to 10Mb upload and 10Mb download over a standard copper telephone line or fibre depending on how far they are from the exchange, is the exchange enabled for SHDSL and the age and quality of the equipment located between the exchange and the subscribers premises.
Speeds currently available over copper are 10mb/10mb, 4mb/4mb, 2mb/2mb and 1mb/1mb. Lower speeds are available but where upload speed is critical, Business ADSL 2 Broadband with 1Mb upload speed can often be significantly more cost effective.
When using SHDSL subscribers needing to send data don’t experience slowing of other incoming data transmissions(eg Web Browsing) as significantly as if using ADSL. Eg sending a 2mb file on a 2mb/2mb connection would theoretically take a quarter of the time when compared to sending the file on a 512k upload connection. Sending the same file on a 10mb/10mb connection would in theoretical terms take 1/20th of the time. Equally SHDSL will send and receive data at the same time.
The Quality of SHDSL is also impacted by the contention ratios. Contention ratio as the number if users on the service. Quality Business Internet Providers will have low or no contention offers. Low contention would see no more than 4 subscribers sharing the service. No contention services provide for a single subscriber on the service and are typically more expensive as the cost of the service is born by a single subscriber. The upside is that subscribers do not share or compete for bandwidth on the connection.
SHDSL is more commonly used for IP Telephony (for example, Voice over IP or VoIP) using SIP trunks or Hosted PBX applications, Web and Email server hosting, Video Conferencing, Large data file transfers, Corporate LAN to LAN connections such as Virtual Private Networks (VPN) and where multiple remote users require access.
Installation of SHDSL can take up to 20 working days as a dedicated copper line and modem needs to be installed and configured. The service is terminated at a NTU modem that provides Ethernet connectivity to subscriber.
If you would like more info on SHDSL please contact us at this link.
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Telaustralia have been the ideal business partner for my business. I have landline, Blackberry Mobile and Internet services through them. The highlight besides the pricing is the personalised service for new products and.. more..
http://www.bazaarvoice.com/ Telaustralia was fantastic. Helpful, responsive, maintained ownership throughout our ISDN 10 Primary Rate Installation... more..
Our office relocation went more smoothly than I could have hoped, thanks to Telaustralia. It was such a relief to have one point of contact for this project. Telaustralia managed the relocation of our fixed lines and sup.. more..
Since changing to Telaustralia we have saved a considerable amount on our business phone accounts. We have been very impressed with the professional & prompt service we have received from the Telaustralia team. Nothi.. more..
I would like to thank you for the level of service we received when you took over our business and home telecommunication accounts this year. It seemed like a daunting task to move our supplier considering we had been wi.. more..
We are very new customers to Telaustralia after being referred by one of your existing clients. Telephone communications is so frustrating, different person everyone time you call for service,no followup and waiting peri.. more..
I would like to thank the Telaustralia team for their fabulous service - being time & equipment - also taking the time to review our account during our problem - Their patience & understanding has solved our issu.. more..
Just wanted to take the time to thank everyone at Telaustralia for their superb service, after spending what seemed like days trying to explain to someone what I required. I was recommended to Telaustralia and you guys g.. more..
We use telaustralia at all of our sites. Their pricing, and service has been fantastic. When we need something it is done with a minimum of fuss and we don’t ever have to worry about our phones... more..
From the movement I send a request for information email to Telaustralia I was amazed at the fast and detailed response. Before I knew it my ISDN lines were connected. As a business operator I would highly recommend Tela.. more..
