HOW MUCH DATA WILL MY HOSTED PBX SYSTEM USE?

Friday, January 06, 2012

The amount of data used with a Hosted Voice PBX System will vary depending on the quality settings used. On most hosted PBX system you adjust the amount of data used for voice calls by varying the codec used to carry your calls.

If you use G729 then expect to use around 13mb/hour of talk time, for G711a allow 30-40mb/hour. Our statistics show that the average talk time per line per day is between 30 min to 1 hour so if you have 5 lines, allow between 650mb and 1.3gb per month using G729 and between 1.8gb to 3.5gb per month if using G711. Note we assume a 20 day working month and usage is based upon general office conditions.

If your operating hours or days of operation vary from the example provided just modify talk time on a pro rata basis to suit your business and recalculate.

HOW MUCH BANDWIDTH DO I NEED FOR HOSTED VOICE OR HOSTED PBX CALLS?

Friday, January 06, 2012

As a guide only we use the following figures to estimate the available bandwidth when assessing the viability of a Hosted PBX system. 

Upstream	Shared Connection		Dedicated Connection
kbps	Voice Channels	Max Users	Voice Channels	Max Users
768	5	13	15	40
640	4	10	12	30
512	3	8	10	26
384	3	5	7	18
256	2	3	5	12
128	1	1	1	1

CHEAPEST LINE RENTAL SCORE CARD

Thursday, December 01, 2011

We regularly get asked how do we get the cheapest line rental possible. There are a number of ways to go about getting cheap line rental depending on the technology used to deliver the service. Many business's get stuck on just using the Telstra PSTN network when there are some great alternatives out there.

Lets work from most expensive to cheapest for Line Rental.

The most expensive line rental type is PSTN $39.95 per month. Because of legacy pricing that Telstra applies to their copper network at the wholesale level, there is a limit on what can be achieved with pricing for PSTN lines. Typical pricing on PSTN is $33-$39.95 per month. PSTN (or POTS Plain Old Telephone Service) is a single line service that can be used for Voice, FAX, EFTPO & ADSL Internet. PSTN is available from every exchange Australia Wide is is the most commonly used type of phone line in Australia.

The next pricing increment comes in with ISDN services which are again on Telstra network $33 per month. With ISDN you get digital line quality and access to a 100 number DID range. Per channel access is around $30 for either ISDN 2 or ISDN 102030. With ISDN you have options for increments of 2 or 10 channels. Multiple ISDN 2 services will provide 2, 4, 6 or 8 services. ISDN 102030 has increments of 10 so its 10, 20 or 30 channels per service. Multiple service can be installed on the 1 site. ISDN is available at most exchanges Australia Wide and a PBX Phone system is needed.

The next level of pricing comes with Muliti Line ISDN which runs on Optus network $20 per month. Per channel access can be had for $20 per month if you are prepared to take a 36 month agreement. If a shorter term agreement is more your style then rental is $25 per per month. With Multi Line you get Digital service, access to a 100 Number DID range and the ability to take any increment above 10 channels ...eg 10, 11, 12 13 channels at a time up to 30 channels per service. Multiple services can be installed at the 1 site but the Optus network is not as broad as the Telstra network. A PBX Phone system is needed.

And the winner is ...Hosted Voice with Line rental as low as $10 per month. With Hosted Voice there is no tie to the physical network other than using an ADSL service so there is no charges being paid to Telstra to maintain the legacy network. Hosted Voice is only limited by the Internet capacity that you have on your site. Now the fastest growing Fixed Wire Telephone Product in Australia, Hosted PBX will be the standard when NBN network is activated. With even the most rudimentary level of access, with Hosted PBX you get a virtual PBX phone system with a massive range of features and benefits so you dont need a PBX Phone System. One is supplied as part of the product.

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HOSTED PBX PHONE SYSTEMS - WHAT DO THEY COST?

Tuesday, November 08, 2011

HOSTED PBX PHONE SYSTEM COSTS

The main difference between a Hosted PBX and a Traditional PBX (aside from the technology used) is the cost.

While a traditional PBX with 4 handsets and 4 lines would cost around $3000, a full featured Hosted PBX Phone System can be had for a fraction of that.

With Hosted PBX there is the equipment and subscription costs and there is a requirement for an ADSL or SHDSL Broadband connection. With up to 2-3 handsets a Hosted PBX system can be piggy backed with data. Once you go above 4 handsets it is probably worth considering a 2nd ADSL connection when working out costs.

HOSTED PBX PHONE SYSTEM EQUIPMENT COSTS

There are a several important components that should be considered when purchasing a Hosted PBX Phone System though if call quality is to be achieved.

HOSTED PBX MODEM ROUTER

It is important that a QOS modem router is used as the first interface with the PBX system. A good quality Cisco Modem Router will be around $440. If you use a cheap modem without QOS call quality will suffer.

HOSTED PBX SWITCH

If more than 4 handsets are required a QOS switch should also be employed. A Cisco QOS switch will start at $660 for a 8 port switch going up to $900 for a 24 port switch. When purchasing a switch look for POE as that is Power Over Ethernet meaning that you wont need to purchase power packs for your handsets.

 CISCO 24 PORT POE SWITCH

 

HOSTED PBX HANDSETS

Cisco SPA series handsets start at $190 for a SPA 592 entry level model up to the premium SPA 525G at $450 per handsets. If you allow for a mid range handset cost will be around $220 for a mid range SPA $504G. Importantly for call quality all Cisco QOS Handsets, Routers, Modems and Switch's can identify each other and integrate seamlessly. To sum it up for a basic Hosted PBX system allow $440 for the modem Router and then $220 per handset.

 

HOSTED PBX SUBSCRIPTION COSTS

With Hosted PBX System you also need to have license subscriptions for each Handset. Consider this to be in lieu of line rental.

System Access will be around $15 a month and this provides the voice mail and music and message on hold. Then each handset license will be between $12 for a standard user and $25 per month for an executive license. In addition to this a group of 10 DID (Direct Indial) numbers is allocated and this costs $6 per month.

SUMMARY

Taking these figures into account a 4 handsets system costs would be

$440 for Modem Router

$880 for 4 Handsets @ $220 each

$1320 total

Monthly licenses would be

$15 Group Licence X 1

$48 Standard Licence X 4

$6 10 DID numbers.

$69 per month in total plus call costs. This $69 would probably be in lieu of 2-3 PSTN or ISDN phone lines so savings on monthly fixed costs alone are substantial.

HOSTED PBX- WHAT TYPE OF BUSINESS IS IT SUITABLE FOR

Friday, October 28, 2011

What Business is Hosted PBX Suitable for?

Continuing our recent series of articles on Hosted PBX Phone Systems today we go over the types of business are suited to using Hosted Voice Phone Systems.

1. You need a New Phone System

The options when considering a PBX phone system are numerous. Thge benefiot of choosing a Hosted PBX over a Traditional system are primarily Cost. A typical traditional PBX system with 4 handsets will be in the $3000- $4500 range installed. A Hosted PBX system with 4 handsets can start at around $1000 up to $2000. Typically the saving is 50-70%.

2. You are starting a new Business

You need to get up and running quickly and need to flexibility to scale up as needed with out significant upfront investment. With Hosted PBX you can get sophisticated PABX features without massive expense and because it runs over the Internet you dont need to pay for the cost of getting more than 1 phone line installed. If you need to scale up its simple to ad additional extensions and handsets. In fact most of our customers install their Hosted PBX Systems themselves. Its that simple.

3. Your business is growing and you have variable staff numbers.

You may have variable staff numbers due to to seasonal influences or you may need to relocate to new premises soon. because there are no physical phone lines services can be added & removed with a phone call and if you need to move the phone numbers are associated with the handsets so there is no need to get numbers relocated. Just pick up the phones and plug them in at the new site and continue about your business.

4. You have multiple sites

With Hosted PBX multiple sites are as convenient as being in the next room. Numbers are allocated to the handsets, not the location so it doesn't matter where they are located. As long as they have a decent internet connection your staff can connect to your system and become an integral member of your group. If you are Franchise chain you can connect all your sites with ease. Whats more Intra Business calls on the Hosted PBX platform are free and untimed no matter where the handsets are. So if you have a Head Office in Sydney and a site 300kms away in Western Australia, the calls are free and untimed.

5. You have remote staff.

If your staff work from home or remote locations a Hosted PBX handset will support them as if they are in the office next door to you. They appear as just another extension on the business phone network regardless of where they are located.

6. You are sick of paying massive support dollars

With Hosted PBX you are part of a centrally managed and located system to there is no day to day support required & no software updates to be installed. if you need a configuration change on your system its a phone call away and will generally happen within minute and a tech is rarely required to attend the site

HOSTED PBX - 10 GREAT REASONS TO USE HOSTED PBX PHONE SYSTEMS

Monday, October 24, 2011

TEN GREAT REASONS TO USE HOSTED VOICE

Lately there has been a lot of buzz about VoIP and Hosted PBX for Business. We have taken opportunity to republish this article verbatim from the guys at Polycom and Broadsoft. If you would like to discuss how you could use this technology in your company with one of our consultants CLICK HERE and we will give you a call

With Hosted PBX, Companies can finally replace their old phone systems and get a far more flexible phone solution for a fraction of the cost. But it’s not just replacing one phone system for another. With Hosted VoIP, you get the benefits of outsourcing the management of your phone system, which means you’ll need fewer resident experts to handle things. What’s more, Hosted VoIP expands communications and productivity by providing a range of advanced features and functionality. And it does so without straining your budget.

No wonder more and more companies are adopting this powerful, yet affordable solution. In fact, according to industry research, VoIP is one of the fastest growing technologies, dramatically changing the way companies do business.

Even though companies both large and small heap praise upon this solution, many business people are still unaware of the difference Hosted VoIP can make to their business.

We hope this guide provides answers and useful insights on how Hosted VoIP can impact business communications immediately––and for years to come––by providing more features and more flexibility, all for significantly lower costs than you might expect.

No wonder more and more companies are adopting this powerful, yet affordable solution. In fact, according to industry research, VoIP is one of the fastest growing technologies, dramatically changing the way companies do business.

Even though companies both large and small heap praise upon this solution, many business people are still unaware of the difference Hosted VoIP can make to their business.

We hope this guide provides answers and useful insights on hos hosted VoIP can impact business communications immediately- and for years to come – by providing more features and more flexibility, all for significantly lower costs that you might expect.

1. Lower Total Cost of Ownership

We would all love to have the newest communications features for the company, It would help us get an equal footing with some of our larger competitors, but its always a budget buster bringing in the latest technologies.

Business is more unpredictable than ever––growth one year, contraction the next year. Ideally, you’d be able to secure the most advanced technologies without having to spend significant money upfront on hardware. Hosted VoIP makes this possible.

With a Hosted VoIP solution, you save from day one on your monthly communications service fees. All you need are VoIP-ready handsets. That’s right, no expensive boxes or systems required.

You save money every month as well because you no longer need to manage both phone and data lines. Traditional phone lines, and the high price associated with them, are now a thing of the very expensive past.

Solution, many business people are still unaware of the difference Hosted VoIP can make to their business.

2. Minimal IT Support Required

All this VoIP stuff I goblegook to me. The last thing we need is another complex technology to manage.

Unlike the complex traditional phone systems that sit in a closet, Hosted VoIP requires very little IT support or training to administer. You can quickly add users, delete users, enable additional features––all without additional support or staff.

The reason? A simple web interface. In fact, a Hosted VoIP solution is so simple and intuitive, users can manage their own features right from their computers.

It’s one management issue that can be taken off the shoulders of IT. Who knows, maybe they’ll even thank you for a change.

3. Operating Expense vs. Capital Expense

Maybe if I didn’t listen to reports on the economy, I’d feel more comfortable about spending big money on a new phone system. We do need it but I don’t need the expense right now.

The last thing you want to do in this economy, or any economic climate for that matter, is spend tens of thousands of dollars on a phone system.

With Hosted VoIP, there are no large servers or systems to purchase. Other than phones, there are no capital expenditures to depreciate over time. Which means it comes off of your books. All you have is an affordable monthly service fee that connects your business and employees to a host of capabilities that dramatically improve productivity.

Let’s imagine you were a business that needed to incorporate call center functionality. You received a quote for a traditional telephony system. It’s possible it could cost you an excess of $120,000. By contrast, a call center based on a Hosted VoIP system may be as low as $1,200 per month! Imagine the impact that would have on your finances.

4. Business Continuity

Phones keep the heart of my business beating. If service stops for any reason, it can cause significant damage.

Let’s assume some worst case scenarios: Your building is flooded. Or an earthquake wreaks havoc. Or a fire knocks out power for miles around.

Now, let’s assume you have Hosted VoIP. Want to know how things would be? Business would go on––uninterrupted. Since no physical box resides on your premises––it resides in redundant and secure data centers––customers can still connect with your business because employees can work from anywhere.

The reason? A web-based portal that allows you to quickly forward calls to cell phones or other phones in unaffected locations.

It’s an incredibly fast and easy way to take control of a disastrous situation and ensure that anything major becomes just a minor incident.

5. Scale Up/Scale Down

I used to be able to take a long view of my business. But with this economy I cant afford to get locked into any Technology that cant scale. My company needs the flexibility to make immediate changes.

Five year projections? Ten year projections? Frankly, for most businesses, it has become nearly impossible to make accurate predictions. It’s why you need a highly-flexible technology like Hosted VoIP.

Hosted VoIP is a sure way to give you the peace of mind that comes from not being constrained by a phone system that only supports a fixed number of employees and can be costly and complicated to expand.

If resources become squeezed, you can quickly scale back. On the other hand, if you open a new branch office, or need to provide remote communications, or just need to prepare for a spike in demand around the holidays, it’s quick and easy to scale up without any disruption to your business.

Total flexibility. Easy to manage. Quick to deploy. Hosted VoIP is a decision with only upside.

6. More Functionality

We’re a small company who needs to look big to be competitive. Having the latest Technologies would help, however features are expensive and only certain ones apply to my business.

Even if you’re jaded about technology, once you see all of the advanced features and functionality that are available from a Hosted VoIP system, you’ll be seriously impressed by the impact it can have on your business. And the best part is you can activate only those features that you need to make your company more productive.

It starts with HD voice, the clearest a business call can get. That’s just scratching the surface. Through Hosted VoIP, you can have voicemails automatically forwarded to your email account, you can make a call from a cell phone or remote office and have it appear as a call from the main office. You also have the ability to integrate with Outlook or your Customer Relationship Management system. Basically there isn’t much you can’t do with Hosted Voice.

7. Automatic Upgrades

It seems that every time I invest in Technology, in no time, its time to upgrade.

With Hosted VoIP, there’s no box on your premises, so there’s no hardware to upgrade in order to take advantage of new features and technologies. Because your service is outsourced, upgrades are provided through software changes that happen automatically in the background. Of course, you’ll be made aware of any new capabilities as they come on line. That way, you can quickly utilize them to support your employees and better service customers.

So stay focused on your business and leave the upgrades to your Hosted VoIP service provider.

8. Productivity Anywhere

In this business, Individuals & teams work in all kinds of locations. From Boardrooms to the warehouse, in offices and shops and conference rooms. Our company relies on having the right products for all the ways we communicate

 

It’s hard to advance your business if it’s tethered to convention.

And there’s no ball and chain quite like a desk phone. Hosted VoIP is the ideal solution for existing and emerging workforces who demand constant connectivity and productivity from anywhere––and at anytime.

Whether attacking issues from a desk, a conference room, or powering through meetings on the road, Hosted VoIP gives companies the powerful communications features they need to keep things moving forward no matter where or when business is done.

9. Video On

These days we need to get more done with fewer resources. We’ve had to cut back on travel but there’s nothing as productive as face to face communication with our customers and staff.

Video conferencing is the perfect solution for moving business forward while cutting back on costs. Facial expressions, gestures, eye contact––they all make communications far more personal and ultimately, more productive.

Video calling significantly increases the quality of communications. With Hosted VoIP, it’s easy to get started with video, and so simple to use. In fact, video calling is as easy as making a traditional phone call.

As you’ll see, there is nothing quite as compelling as being able to see the people who matter to your business.

10. Focus On What Matters

On any given day there are dozens of issues to manage. A Phone system should be the last of our issues to manage. Phone should reliably assist our business and not be in need of our attention.

One of the best ways to stay competitive is to focus on your core business. With a Hosted VoIP solution, the management of increasingly complex business communications is done for you off-site. It all happens in the background while your employees utilize advanced features and productivity tools like voice, video, and wireless to take up new goals and take down obstacles that stand in their way.

NBN PBX PHONE SYSTEMS - HOW TO FUTURE PROOF YOUR BUSINESS

Wednesday, October 12, 2011

I get asked about what will happen with my existing PABX Phone system when the NBN is rolled out.... heres a summary of my response ...

 The NBN is coming. You need to buy a new phone system PBX for your business. You are worried that what you get now wont do the job when the NBN is rolled out in your area and don't want your new equipment to go to waste.

What do you do?

Probably the best and cheapest option to to equip your Business with a Hosted PBX or IP PBX System equipped with SIP trunks

Hosted PBX systems run over an ADSL or SHDSL internet connection and that is essentially what the NBN is going to be. A very high speed internet connection that will carry your calls over VoIP. Hosted PBX systems are available now at around one third the cost of equivalent traditional PBX systems and make financial sense to take advantage of costs savings now. Most commonly used and reliable equipment is supplied by reputable manufacturers such as Cisco and Polycom.

There is one major caveat with buying Hosted PBX systems with current ADSL or SHDSL connections. The internet connection must be a good quality connection with decent upload speeds and low (preferably zero)  jitter rates.

If you purchase a Hosted PBX System without a decent internet connection you will be asking for no end of trouble. A poor connection will cause drop outs and garbled calls so its best to establish and qualify the quality of the connection with your internet carrier first.

Get more information about NBN Hosted PBX Systems here.

 

 

Hosted Voice & Hosted PBX Call Quality Tips

Monday, September 19, 2011

So you have decided to take the plunge and invest in setting up a Hosted Voice or Hosted PBX system. What do you need to do to make sure you get decent call quality? Many businesses make the investment and rush in and put their Hosted Voice System in place without doing adequate groundwork to make sure the system will give good quality calls. Here is a list of things you need to do to make sure you have the highest probability of getting good quality Hosted PBX calls and can make the most of the savings available to you.

1. 1. Choose a provider that can supply you the PSTN lines, The ADSL or SHDSL service and your Hosted PBX System. The alternative if you have any issues is a merry go round of blame. It’s the system, the hardware’s not configured correctly, The ADSL or SHDSL Internet are playing up. Everyone tries to shift the blame rather than just fix it. Get a company that can provide the lot so you only deal with a single point of contact.  Maybe not so much a quality issue but will prevent you from going crazy.

2. Establish your business Internet connection and test it. Whether it is ADSL or SHDSL Internet it is vital to the performance of your Hosted PBX system. Once connected test the upload speed, the packet loss and jitter performance.  You need to have an upload speed with some excess capacity so allow approximately 100kpbs upload speed per simultaneous call. So you need to make 3 calls at a time you ideally have at least 300kbps. Packet loss, which can cause issues with your VoIP, calls so ideally there is zero packet loss. Anything above zero can cause issues. Ping Speed to your server should be the lower the better. Jitter is the packet loss data. Some jitter should be expected over the Internet but the lower score the better…ideally lower than 5. Provide this information to your provider and they can advise if the connection will be satisfactory.

3. If you are planning to make more than 2-3 simultaneous calls over your Hosted Voice System you increase your chance’s of having good quality calls if you have a stand alone ADSL service for Voice & another stand alone ADSL service for data. This way the time critical data packets (voice) is not competing with data packets that are not time critical.

4. The next step is your configuration. It is important to map put on paper how you want to handle your calls so the Hosted PBX provider can set up the PBX System to manage calls appropriately. Its important to get this as right as possible because if you have to reconfigure down track it can lead to complications, especially if the customer tries to configure the phone themselves.

1. 5. The equipment you use is also vitally important. It is important you use correctly configured QOS (Quality of service) Modems and Routers. QOS router give priority to any voice data traffic over data such as emails or web browsing. Even if you have s stand alone ADSL or SHDSL Internet service it is critical you use QOS equipment. Ideally your routers will be configured for remote log in so in the event that support is required the Hosted Voice providers support team can log into the modem or router and make changes as required.

If you follow these steps you are significantly increasing the chance of quality phone calls over your Hosted PBX System

PBX TELEPHONE SYSTEM HACKING & FRAUD

Thursday, June 23, 2011

IMPORTANT NOTICE

PABX PHONE SYSTEM HACKING & FRAUDULENT ACTIVITY

In Australia there has been a recent increase in the fraudulent hacking activity across a number of carriers involving international calling.  Much of this activity relates to a practice known as “International Revenue Share Fraud”. 

 

“IRSF" is a form of traffic inflation or flooding whereby an international revenue share provider obtains a number, or range of numbers designated as a premium rate service (PRS) which allow callers to access some form of entertainment service/feature, such as mobile ringtones, screensavers, horoscope readings etc, usually 190X numbers in Australia and more notoriously 900 numbers in the US.

 

Each call to a PRS generates profit for both the revenue share provider and the content provider, ranging anywhere between 30% and 80% of the net tariff. Fraudsters have been known to enter into arrangements with the PRS content providers, with the purpose of flooding traffic to them using various methods, most commonly via hacking PABX, VoIP or Voicemail and programming the extension to automatically dial the PRS number.

 

There is currently a concerted effort across carriers to mitigate fraudulent activity on both the fixed and mobile networks, including a ramping up of monitoring of unusual international traffic and the implementation of proactive measures to block international B numbers which have unusually high traffic flowing to them, often in high risk destinations.  However, this will not completely stop fraudulent activity occurring.

 

As a precaution, you should be aware of the dangers and passing on warning to your SMB and Corporate End Users to ensure they have proactively set security on their own PABX systems to deter hackers. Some tips are provided below which may help prevent fraudulent activity:

HOW DO THEY DO IT AND WHY?

Hackers fraudulently use a company’s PABX system to make long distance telephone calls, usually to obscure international destinations at no cost to themselves. The costs are born by the organisation and can be quite considerable.

 

The more sophisticated PABX systems become, so do the hackers and their software. Hackers exploit weaknesses in the company’s PABX system by figuring out voicemail pins and gaining access via the PABX maintenance port or ‘Direct Inward System Access’ (DISA) point of the PABX. Once they penetrate the voicemail they are then able to re-program the PABX system to make International telephone calls.

 

The fraudsters will often then either on-sell the calls as a phone operator themselves or they may even divert the calls to their own premium rate services. Both methods derive income for the hacker, while the business is left with the bill.

Due to the number of lines that most PABX systems have, the cost to the business can escalate rapidly as many calls can occur during any one time. the hacker will often breach the system late at night when the business is not operating so they can attempt to avoid detection

HOW TO PROTECT YOUR BUSINESS AND YOUR END CUSTOMERS BUSINESS

How you protect the business is a matter for you and/or your End User to determine in consultation with the PABX maintainer.

Here are some of the ways in which you can protect your system:

• Regularly change your voicemail pins and do not use default pins such as 1234.
• Disable any call forwarding or outbound call ability from your voicemail ports.
• Cancel any unused voicemail boxes.
• Block all International calls access unless absolutely necessary.
• Block International call access to countries that you don’t usually dial.
• Ensure your PABX admin access unit is kept in a secure location.
• Restrict the ‘after hours’ outgoing call access.
• Disable DISA access unless absolutely necessary.
• Look for heavy call volumes at nights or on weekends and public holidays.
• Review system call records for discrepancies and unusual use

 

LOOK FOR THE SIGNS

You should consult with a PABX maintainer to determine if your system may have been a target. As far as we know no Telaustralia customers have been victims of this type of Fraud.

Here are some possible warning signs:

• While retrieving voicemail the system returns a ‘busy’ error message.
• Heavy call volumes late at nights or on weekends and public holidays.
• International calls on your bill to places you don’t usually call.

 

To block international calls please call Telaustralia

customer service on 1300783528.

 

PABX Fraud can have a serious impact on your business Here are some Case Studies to provide some insight into the impact this may cause

 

Case Study 1   A prominent Australian bank was the victim of PABX Fraud.Hackers had accessed the company’s system through the company’s main switchboard and jammed the phone to constantly dial a number in Sierra Leone.The following business day, the staff noticed that their voicemail boxes were constantly busy and thought that there may have been an IT problem but didn’t think to alert their maintainer.The banks telephone carrier noticed the breach several days later and notified the customer that approximately $10,000 worth of calls to Sierra Leone had been run up in a period of only 6 days

 

Case Study 2   A government department was a recent victim of PABX hacking. Their telephone carrier noticed the unusual call traffic and alerted the customer within 24 hours of the fraud occurring. Due to problems with finding the correct person to handle the issue, the problem was not rectified for approximately 14 days after the initial breach. The customer eventually received their bill to find out that $80,000 worth of calls to Columbia occurred as a result. The customer was liable to pay the charges

Case Study 3 A small construction business suffered a recent PABX attack. Tthe business was a customer of Telstra and was surprised when they received a bill from Optus featuring calls to Liechtenstein totaling $8,500. The customer did not usually make calls overseas but still had International access on their phone system

Questions or Concerns   If you have any questions or concerns regarding fraudulent activity on YOUR PABX you should consider the steps listed earlier in this document and contact your PABX Phone System provider to make any required programming changes. IF YOU WANT INTERNATIONAL CALLING BARRED FROM YOUR LANDLINES CALL TELAUSTRALIA 1300783528 TO ARRANGE.

HOSTED VOICE PBX

Monday, January 10, 2011

There is a revolution under way with Small office PABX telephone systems. The next generation of Small to Medium Office PABX systems will offer all the features of traditional systems plus more ...lots more and significantly less cost with intital buy price, less cost to set up and significantly less cost to relocate.

Using Hosted Voice technology (where the switching of your phone calls is done over the internet at a hosted centre) significantly reduces the on site complexity of the typical system down to a plug and play level.

These small office PBX telephone systems run on Internet Protocol (IP) networks, the same network that Is used for data.

IP-based small office PBX telephone systems are highly programmable and can perform sophisticated functions, such as automatic call conferencing, click-to-call, and more.

The Benefits of Today's Small Office PBX Telephone Systems include

In many cases Plug and Play out of the box simplicity.

Increased productivity with applications supplied by Cisco and Microsoft with tools that provide call control, location, and status of other users.

Single number reach, which automatically forwards incoming calls to other phones based on your specifications

Intuitive interface's for easy installation and administration

The ability to easily expand the phone system as business needs change

A phone and communications solution in a single appliance that's low-cost, reliable, full-featured, and simple to deploy, administer, and maintain.

In addition hosted Voice allows for greater capability for relocation as the numbers don't reside at the location of the handsets but are located at the central hosted location. So while the handsets can move to a different location, the numbers stay the same.