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The Blog The Business Phone BlogWe regularly get asked how do we get the cheapest line rental possible. There are a number of ways to go about getting cheap line rental depending on the technology used to deliver the service. Many business's get stuck on just using the Telstra PSTN network when there are some great alternatives out there.
Lets work from most expensive to cheapest for Line Rental.
The most expensive line rental type is PSTN $39.95 per month. Because of legacy pricing that Telstra applies to their copper network at the wholesale level, there is a limit on what can be achieved with pricing for PSTN lines. Typical pricing on PSTN is $33-$39.95 per month. PSTN (or POTS Plain Old Telephone Service) is a single line service that can be used for Voice, FAX, EFTPO & ADSL Internet. PSTN is available from every exchange Australia Wide is is the most commonly used type of phone line in Australia.
The next pricing increment comes in with ISDN services which are again on Telstra network $33 per month. With ISDN you get digital line quality and access to a 100 number DID range. Per channel access is around $30 for either ISDN 2 or ISDN 102030. With ISDN you have options for increments of 2 or 10 channels. Multiple ISDN 2 services will provide 2, 4, 6 or 8 services. ISDN 102030 has increments of 10 so its 10, 20 or 30 channels per service. Multiple service can be installed on the 1 site. ISDN is available at most exchanges Australia Wide and a PBX Phone system is needed.
The next level of pricing comes with Muliti Line ISDN which runs on Optus network $20 per month. Per channel access can be had for $20 per month if you are prepared to take a 36 month agreement. If a shorter term agreement is more your style then rental is $25 per per month. With Multi Line you get Digital service, access to a 100 Number DID range and the ability to take any increment above 10 channels ...eg 10, 11, 12 13 channels at a time up to 30 channels per service. Multiple services can be installed at the 1 site but the Optus network is not as broad as the Telstra network. A PBX Phone system is needed.
And the winner is ...Hosted Voice with Line rental as low as $10 per month. With Hosted Voice there is no tie to the physical network other than using an ADSL service so there is no charges being paid to Telstra to maintain the legacy network. Hosted Voice is only limited by the Internet capacity that you have on your site. Now the fastest growing Fixed Wire Telephone Product in Australia, Hosted PBX will be the standard when NBN network is activated. With even the most rudimentary level of access, with Hosted PBX you get a virtual PBX phone system with a massive range of features and benefits so you dont need a PBX Phone System. One is supplied as part of the product.
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Going overseas and don't want to run up that big bill on your phone? Here's a few tips to save while International Roaming.
1...Do you really need the phone while OS? Leaving the phone at home is the cheapest option! If you do need to take the phone with you make sure you contact your carrier before leaving Australia to make sure International roaming is active on your phone.
2. International Roaming data is expensive... at $20.50 per Mb it doesn't take long to run up a big bill, particularly with the new range of smart phones and tablets and pads that are continually seeking data. Turn it off from your handset or pad and use WIFI where possible. If you do have to use roaming data try to keep it brief and then turn it off from the handset when done.
3. With International Roaming you also get charged for calls you receive (up to $5 per minute for incoming calls in those out of the way places like Ulan Bator or Tierra Del Fuego, so if you want to remain in charge and save, have your phone diverted to Voice Mail Unconditional. This way all calls go direct to your Voice Mail in Australia...way cheaper. Have a message along the lines of I'm out of the country and not taking calls, please text me if its urgent.
4. Use Text messages where possible. At 75c each as opposed to up to $7 per minute for outgoing calls its way cheaper and it costs you nothing to receive the text while roaming.
Customers often ask for an explanation of what types of business phone lines are available to them. Here a brief explanation of the office phone options available in layman’s terms.
ISDN 2 is a digital line phone line mainly used for business and is also known as Basic Rate or BRI. An ISDN 2 gives the user 2 channels for voice and is mainly used by SMEs. The service is delivered via a NTU modem and is mainly used in conjunction with a PBX Phone system. ISDN 2 can be ordered in multiples of 2…2/4/6/8 channels. Line hunt can be added to ISDN 2 but only with multiple ISDN 2s…eg 4 channels or more.. Line Hunt cannot be added to a Single ISDN 2.
ISDN 2s main feature benefit is that it can have a 100 Number Direct In Dial Range (DID range) added. This gives the user a range of 100 numbers that can be used to direct dial in to. Even though the user may only have 4 voice channels or lines available, they can have 100 numbers. Fort example an advertised number that would go to the Receptionist while also have Direct Dial numbers that can be used for individual or departments.
ISDN 10/20/30 is also a digital phone line that is also know as Primary Rate or PRI. As the name suggests ISDN 102030 comes in increments on 10 20 or 30 channels and is mainly used for Medium to Large business.. Line hunt can be added to ISDN 10/20/30 and delivery is via a NTU modem. A PBX with a PRI card is required to use ISDN 102030. 100 Number DID ranges are also available on ISDN 102030.
Often referred to as POTS (plain old telephone service). PSTN are the same lines carried over copper that run in your home and most business’s. One line usually means 1 number but a 2nd number can be had on a line for additional cost but only 1 number used at a time ... eg only 1 phone call at a time from either number.
While not state of the art, PSTN are typically reliable and available in nearly all locations.
PSTNs can be used for voice but are also used often for ADSL Internet, Fax & Eftpos and also often used as security phone lines. If you want to add in ADSL then you don’t have much choice other to add an ADSL line in but the good news is a PSTN telephone line can be shared between fax, Eftpos & ADSL. A range of features can be added to PSTN Phone lines including line hunt & message bank.
Multi Line ISDN 10 is Optus networks version of ISDN 102030 Primary rate. The main difference being that it can be delivered with a minimum of 10 channels but there is no 10 channel increment requirement above 10 ISDN channels. For example you could have 13 channels but no less than 10 channels. While being generally cheaper than Telstra product it is not as widely available. Most features are the same as ISDN 102030 with a DID range also being available. A PBX Phone System is also required to use Multi Line ISDN
Hosted Voice, otherwise know as Hosted PBX, is a VoIP service where the equipment interface including the modem and handsets are held on site but the PBX System is virtual and managed via Software. The PBX is in effect hosted elsewhere. There is no PBX Unit as such but the system offers the full functionality of a Business Phone System. ADSL or SHDSL Internet is required to carry the calls.
The main benefits of a Hosted PBX or Hosted Voice system is significantly cheaper set up and calls costs. Call costs are often less than half the price of PSTN or ISDN lines, in particular for Long Distance STD calls. Because the lines are virtual, the numbers of PSTN or ISDN lines needed for a business are negligible therefor offering further savings on Line Rental. The Hosted PBX line rental is significantly cheaper per channel because there is no network infrastructure in place that requires maintenance.
In addition whenever the system needs to be configured it is simply a matter of logging into the Management software to do the configuration there by saving on call out charges for Technicians.
One further benefit of purchasing and using a Hosted PBX System is that it will be transferable onto the NBN.
SIP trunks work the same as a Hosted PBX in that the calls are carried over VoIP. The main difference being that SIP trunks usually connect to an existing PABX system and allow for a mix or ISDN, PSTN and Voip lines on the one set of equipment.
For example a business could use ISDN lines with a 100 number range for incoming calls and then route all outgoing calls over SIP trunks to take advantage of the lower call charges available on SIP and Hosted Services.
While not really a phone line, a GSM Gateway is equipment that enables a PBX system to make calls over a mobile network enabling the customer to take advantage of fleet pricing or capped mobile plans. A SIM, or multiple SIMs can be used to give multiple outgoing call channels.
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