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The Blog The Business Phone BlogOne of my peeves over recent years has been ADSL Broadband comparison sites that purport to compare all ADSL Internet providers. The facts are, with one exception .... Broadband Choice at bc.whirlpool.net.au ... they don't compare all ISPs. The only advertise paid advertisers with whom they have a commercial arrangement. Some allow providers that don't have a commercial arrangement to list but they don't identify the ISP or provide any contact details meaning the information is effectively useless. You have to pay to have the company name and contact details listed. It means the person reviewing the site can either only find services provided by paid advertisers, not a comparison of all ISPs as usually purported.
To me this is false advertising. Recently the ACCC took action against an Energy comparison site Energy Watch.
Energy Watch had represented in its advertising that it compared the rates of all or many of the energy retailers in a person’s area when in fact the service it provided was to compare the rates of a person’s current energy retailer with those of the energy retailers with which Energy Watch has commercial agreements in place (referred to as its preferred suppliers).
Will be interesting to see if the ACCC does the same with Broadband Comparison sites.
We are pleased to offer our NEW Unlimited Business Internet ADSL 2 plan. Unlimited downloads for $140 per month stand alone or $150 a month including line rental.
Our new plans reflect the dramatic increase in ADSL data usage over recent years and reflect Telaustralia's ability to adapt to our customers requirements.
The services are available at any exchange serviced by Telstra network.
We are pleased have just launched our new set of ADSL plans including bundled services starting at $90 a month for 50Gb of data and line rental. Click through the links to our Standard Internet Bundles and our Business Internet Bundles.
Our new plans reflect the dramatic increase in ADSL data usage over recent years and reflect Telaustralia's ability to adapt to our customers requirements.
The services are available at any exchange serviced by Telstra network.
Telaustralia have put this guide to relocating your business phone lines and PABX system to help you to avoid any issues or down time with your phones. There are list of important questions that you will need to provide to ensure a smooth and non disruptive move of your telecommunications. Although we speak of relocating the phone lines the facts are the lines are not physically moved. New phone line/s are set up at the new premises and the old phone numbers are then switched over or diverted.
Of course nothing beats talking to an experienced expert so if you would like a free no obligation discussion please contact us with your details by clicking THIS LINK and we will call you ASAP.
You can keep your existing numbers if you are moving to a location serviced by the same telephone exchange. If you have an ISDN 100 Number Indial Range you can usually take those numbers to adjacent exchanges. If you cant keep your existing numbers you have the option of setting up a number redirection which is a permanent diversion of your old number/s to your new numbers. Alternately you can have a message set up providing details of your new numbers to anyone who calls your old number. Please note that just because you are moving down the road doesn't automatically mean you will be serviced by the same exchange. Please contact us with your new address to determine if you can retain your numbers.
It is vital that you allow sufficient lead time when planning your business relocation to give your business phone company sufficient time to book the installation of your new phone lines or manage the relocation of your business phone lines. Relocation of a PSTN phone line is usually quite simple but an ISDN 2 order can take up to 4 weeks and an ISDN 10/20/30 order can take up to 10 weeks and sometimes more.
If you change your moving dates, the network provider will cancel your order and the lead time will start all over again. Changing the date of your relocation can cause delays with your phone lines as orders will be placed at the back of the order queue, essentially re starting the order process. It can be difficult juggling all the different time frames required but the most important requirement in managing this is lead time. As a rough guide the following time frames are required to relocate your business phone lines assuming no network upgrades are required ...
Product Lead Time to Install
PSTN - Reconnection of In Place Line 2 - 7 Working Days
PSTN - New Line 3 - 10 Working Days
ISDN 2 10 - 20 Working Days
ISDN 10/20/30 Telstra Network 25 - 60 Working Days
ADSL 1 & 2 3 - 5 Working Days after PSTN is connected
SHDSL Business Grade internet 15 - 20 Working Days
Hosted Voice Hosted PBX 1 Day of ADSL/SHDSL active at new site
1300/1800 Inbound Number 1 - 15 Working Days
One of the first lines that needs to be connected is a PSTN line for the ADSL service. Given it takes 3- 5 days to get ADSL working after the phone line has been connected, it makes sense to get the ADSL line in first, which will allow your IT staff to configure the service and have it up and running prior to your relocation. This may costs a bit more in line rental etc but is worth it opposed to operating your business without ADSL Internet.
If you are moving into a new Industrial or commercial estate and your business will be one of the first business to move in, please be aware that a network cable upgrade is often required and this can often take many months. The cable upgrade is usually required where there is insufficient capacity in the main cable leading into or past the estate to carry the volume of phone lines anticipated for the new estate. Your developer should be talking to Telstra well in advance and advising them how many business's will be going into the new estate. It is not uncommon for cable upgrades to taken anywhere between 6 weeks and 6 months. Our experience has shown this to be a regular issue when connecting phone lines into new Industrial or Commercial estates.
It is important that you provide us with accurate details of the services you want to relocate. Any changes or modifications to the order can delay the process so please ensure you get the details right from the outset.
• The main phone line and or any advertised phone numbers including customer service or accounts numbers
• Your fax number
• Any Direct In Dial numbers that have been advertised
• Eftpos Numbers
• Security & Alarm lines
• ADSL lines
Where you are moving to is clearly quite important and there are a range of factors that need to be considered. Most important is to supply your service provider with accurate site address details. If your address details are not accurate the network carrier may cancel your relocation order and put you to the back of the order queue, essentially restarting the order process.
If you are relocating within the same exchange area you may be able to keep your existing numbers. To ensure a seamless change over we usually arrange the new phone lines at your new site approx a week before you are due to move. Then on the day of your move, we arrange a number change on the new phone lines, switching your old numbers to your new site.
You cannot keep your numbers if you move to an area serviced by a different exchange, although you are able to permanently divert your numbers to your new numbers. The only exception to this can be a ISDN 100 Number range which can sometimes be relocated to nearby exchanges.
If you cant keep your old numbers you can elect to do a 12 month diversion or divert the numbers month by month. If you have a 1300 or 1800 number the redirection of the service to the new site is simple and seamless.
Have you had a technical inspection done on the site ……. with a technician to ensure that all internal phone and data cabling is in place for your voice, data and print requirements? Telaustralia strongly recommend you do. If you haven’t yet, you will need to map out exactly what your requirements are and arrange a contractor to supply the required power, voice, data and print cabling. If cabling is not in place your service provider will be unable to deliver your services and you may be up for hefty charges and even worse … long delays when it is time to install your PABX phone System. You will need to allow for cabling to each desk, computer, printer, any servers you may be operating and to where your PABX Phone System will be located. If appropriate site cabling is not available your services will not be connected by the due date.
Time and time again we come across business that have relocated without giving due consideration to their IT and Voice services. Short cuts are taken that lead to extensive costs and down time further down track It is strongly recommended you take time to sit down and plan your relocation with your PABX maintainer, IT staff/consultants and your Phone Company.
You should consider when is the best time for you to relocate. Which time of the day and day of the week or month are you best able to manage your workload and staffing levels to ensure the smoothest possible transition?
Depending on where you relocate to you may want to divert calls from your old numbers to your new numbers. There is a charge for diverted calls and a cost to “rent” the diversion on your old line. Prior to removing your PABX from your old premises it is very important for your PABX technician to set diversions to your new numbers. If this is not completed at this time an emergency diversion (fee for service diversion) will have to be set via the telephone exchange, which is significantly more expensive and can lead to a interruption to your service while it is being arranged.
The relocation of your PBX Phone System is the job of your PABX Maintainer. However if you don't have a maintainer we can help you find one and assist with coordinating the move. If you are relocating an existing PABX Phone system this is where things can get tricky in juggling the period between when the system is removed from the old site and installed at the new site. If your system is large relocation can take several days from removal through to installation, jumpering of the new phone lines and configuration and in these cases it can be cheaper and less disruptive to consider a new PABX Phone System which can be installed without any disruption. NOTE: Your new phone lines need to be in place and active to relocate the PABX phone system and configure it. Even if you have a new phone system installed it is highly advisable to have your technician at hand during the first day of the move or to ensure that the system configuration and set up is correctly. If you have to re call your PABX maintainer back you may be up for hefty call out fees.
Given the reliance that most business have on the Internet it is probably more important that you get your Internet relocation planning right over ad above everything else. Firstly get a PSTN line connected as early as possible and get the ADSL up and running well before its intended usage date. That leave sufficient time for your IT people to organise & redirect DNS servers, change systems that use a Static IP address, Back Up MX records and configure all necessary Network and Mail Exchange equipment prior to you moving in.
Your IT is separate to your voice services. Items such as Wireless networks, LANs, WANs PCs, fax machines, photocopiers, scanners and other electrical equipment and systems can be quite sensitive during as move so it is advisable to have your IT experts on hand to assist with set up and configuration of your business equipment and network requirements.
Heres a nifty little video on You Tube detailing some amazing Internet facts. Considering 10 years ago hardly anyone had heard of the Internet, truly staggering figures in here. Click the Internet Facts Link below!
I get asked about what will happen with my existing PABX Phone system when the NBN is rolled out.... heres a summary of my response ...
The NBN is coming. You need to buy a new phone system PBX for your business. You are worried that what you get now wont do the job when the NBN is rolled out in your area and don't want your new equipment to go to waste.
What do you do?
Probably the best and cheapest option to to equip your Business with a Hosted PBX or IP PBX System equipped with SIP trunks
Hosted PBX systems run over an ADSL or SHDSL internet connection and that is essentially what the NBN is going to be. A very high speed internet connection that will carry your calls over VoIP. Hosted PBX systems are available now at around one third the cost of equivalent traditional PBX systems and make financial sense to take advantage of costs savings now. Most commonly used and reliable equipment is supplied by reputable manufacturers such as Cisco and Polycom.
There is one major caveat with buying Hosted PBX systems with current ADSL or SHDSL connections. The internet connection must be a good quality connection with decent upload speeds and low (preferably zero) jitter rates.
If you purchase a Hosted PBX System without a decent internet connection you will be asking for no end of trouble. A poor connection will cause drop outs and garbled calls so its best to establish and qualify the quality of the connection with your internet carrier first.
Get more information about NBN Hosted PBX Systems here.
So you have decided to take the plunge and invest in setting up a Hosted Voice or Hosted PBX system. What do you need to do to make sure you get decent call quality? Many businesses make the investment and rush in and put their Hosted Voice System in place without doing adequate groundwork to make sure the system will give good quality calls. Here is a list of things you need to do to make sure you have the highest probability of getting good quality Hosted PBX calls and can make the most of the savings available to you.
1. Choose a provider that can supply you the PSTN lines, The ADSL or SHDSL service and your Hosted PBX System. The alternative if you have any issues is a merry go round of blame. It’s the system, the hardware’s not configured correctly, The ADSL or SHDSL Internet are playing up. Everyone tries to shift the blame rather than just fix it. Get a company that can provide the lot so you only deal with a single point of contact. Maybe not so much a quality issue but will prevent you from going crazy.
2. Establish your business Internet connection and test it. Whether it is ADSL or SHDSL Internet it is vital to the performance of your Hosted PBX system. Once connected test the upload speed, the packet loss and jitter performance. You need to have an upload speed with some excess capacity so allow approximately 100kpbs upload speed per simultaneous call. So you need to make 3 calls at a time you ideally have at least 300kbps. Packet loss, which can cause issues with your VoIP, calls so ideally there is zero packet loss. Anything above zero can cause issues. Ping Speed to your server should be the lower the better. Jitter is the packet loss data. Some jitter should be expected over the Internet but the lower score the better…ideally lower than 5. Provide this information to your provider and they can advise if the connection will be satisfactory.
3. If you are planning to make more than 2-3 simultaneous calls over your Hosted Voice System you increase your chance’s of having good quality calls if you have a stand alone ADSL service for Voice & another stand alone ADSL service for data. This way the time critical data packets (voice) is not competing with data packets that are not time critical.
4. The next step is your configuration. It is important to map put on paper how you want to handle your calls so the Hosted PBX provider can set up the PBX System to manage calls appropriately. Its important to get this as right as possible because if you have to reconfigure down track it can lead to complications, especially if the customer tries to configure the phone themselves.
5. The equipment you use is also vitally important. It is important you use correctly configured QOS (Quality of service) Modems and Routers. QOS router give priority to any voice data traffic over data such as emails or web browsing. Even if you have s stand alone ADSL or SHDSL Internet service it is critical you use QOS equipment. Ideally your routers will be configured for remote log in so in the event that support is required the Hosted Voice providers support team can log into the modem or router and make changes as required.
If you follow these steps you are significantly increasing the chance of quality phone calls over your Hosted PBX System
Telaustralia have been the ideal business partner for my business. I have landline, Blackberry Mobile and Internet services through them. The highlight besides the pricing is the personalised service for new products and.. more..
http://www.bazaarvoice.com/ Telaustralia was fantastic. Helpful, responsive, maintained ownership throughout our ISDN 10 Primary Rate Installation... more..
Our office relocation went more smoothly than I could have hoped, thanks to Telaustralia. It was such a relief to have one point of contact for this project. Telaustralia managed the relocation of our fixed lines and sup.. more..
Since changing to Telaustralia we have saved a considerable amount on our business phone accounts. We have been very impressed with the professional & prompt service we have received from the Telaustralia team. Nothi.. more..
I would like to thank you for the level of service we received when you took over our business and home telecommunication accounts this year. It seemed like a daunting task to move our supplier considering we had been wi.. more..
We are very new customers to Telaustralia after being referred by one of your existing clients. Telephone communications is so frustrating, different person everyone time you call for service,no followup and waiting peri.. more..
I would like to thank the Telaustralia team for their fabulous service - being time & equipment - also taking the time to review our account during our problem - Their patience & understanding has solved our issu.. more..
Just wanted to take the time to thank everyone at Telaustralia for their superb service, after spending what seemed like days trying to explain to someone what I required. I was recommended to Telaustralia and you guys g.. more..
We use telaustralia at all of our sites. Their pricing, and service has been fantastic. When we need something it is done with a minimum of fuss and we don’t ever have to worry about our phones... more..
Since changing to telaustralia we have saved a considerable amount on our telephone accounts. If we have a technical issue, nothing is ever a problem they are more than helpful and dont let you go until it is solved. The.. more..
