THE BUSINESS PHONE CO SERVICE STATSWe will now be regularly publishing our Customer Service and Technical Support Call response times.
Here's our December & January inbound call statistics.
CUSTOMER SERVICE & ACCOUNT MANAGEMENTAverage Wait time 29 Seconds
% of calls answered within 120 seconds 91.26%
Average call duration 3 mins 11 seconds
Busiest time of the day 3-5 pm
TECH SUPPORTAverage Wait time 1 Min 16 seconds
% of calls answered within 2 mins 74.62%
% of calls answered within 4 mins 92.84.32%
Average call duration 6 mins 41 seconds
Busiest time of the day 4-6 pm