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The Business Phone Blog

OUR CUSTOMER SERVICE STATISTICS FOR DECEMBER 2011 AND JANUARY 2012

Friday, February 10, 2012

THE BUSINESS PHONE CO SERVICE STATS

We will now be regularly publishing our Customer Service and Technical Support Call response times.

Here's our December & January inbound call statistics.

CUSTOMER SERVICE & ACCOUNT MANAGEMENT

Average Wait time 29 Seconds
% of calls answered within 120 seconds 91.26%
Average call duration 3 mins 11 seconds
Busiest time of the day 3-5 pm

 

TECH SUPPORT

Average Wait time 1 Min 16 seconds
% of calls answered within 2 mins 74.62%
% of calls answered within 4 mins 92.84.32%
Average call duration 6 mins 41 seconds
Busiest time of the day 4-6 pm

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Our testimonials

  • Telaustralia have been the ideal business partner for my business. I have landline, Blackberry Mobile and Internet services through them. The highlight besides the pricing is the personalised service for new products and.. more..

    Norm Robinson
    Jenor Morgage Brokers

  • http://www.bazaarvoice.com/ Telaustralia was fantastic. Helpful, responsive, maintained ownership throughout our ISDN 10 Primary Rate Installation... more..

    Arran Goffe
    BazaarVoice.com

  • Our office relocation went more smoothly than I could have hoped, thanks to Telaustralia. It was such a relief to have one point of contact for this project. Telaustralia managed the relocation of our fixed lines and sup.. more..

    J Levy
    Harms Consulting

  • Since changing to Telaustralia we have saved a considerable amount on our business phone accounts. We have been very impressed with the professional & prompt service we have received from the Telaustralia team. Nothi.. more..

    Jason Beare
    MBA Accounting

  • I would like to thank you for the level of service we received when you took over our business and home telecommunication accounts this year. It seemed like a daunting task to move our supplier considering we had been wi.. more..

    Tim Leonard
    Mortgage Choice Bayside

  • We are very new customers to Telaustralia after being referred by one of your existing clients. Telephone communications is so frustrating, different person everyone time you call for service,no followup and waiting peri.. more..

    Kim Reed
    Kim Reed Conveyancing

  • I would like to thank the Telaustralia team for their fabulous service - being time & equipment - also taking the time to review our account during our problem - Their patience & understanding has solved our issu.. more..

    Rob Mannix
    Endota Day Spa Glenelg & West Lakes

  • Just wanted to take the time to thank everyone at Telaustralia for their superb service, after spending what seemed like days trying to explain to someone what I required. I was recommended to Telaustralia and you guys g.. more..

    Narelle Joyce
    Enid Yacht Charters

  • We use telaustralia at all of our sites. Their pricing, and service has been fantastic. When we need something it is done with a minimum of fuss and we don’t ever have to worry about our phones... more..

    Hugh Ellis
    Pelican Childcare

  • From the movement I send a request for information email to Telaustralia I was amazed at the fast and detailed response. Before I knew it my ISDN lines were connected. As a business operator I would highly recommend Tela.. more..

    Kevin Pettitt
    Jetstream Electrical Darwin

 
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