ACD* 

Allows calls to be queued for an agent or group of agents. Greeting and waiting messages are provided along with music on hold and the ability for callers to dial out and leave a voicemail message or speak to someone else. Supervisors are able to monitor the Groups realtime and access historical reports showing agent performance, abandoned calls etc.

Any Call Answer

Ability to answer calls from any phone

Automated Attendant 

Can be programmed to answer your calls immediately or after a certain number of rings. Callers are greeted with a customised message and offered the opportunity to dial departments, direct to staff or wait for reception. 

Busy Lamp Fields

Keys on your phone programmed to show the status of other extensions and allow one touch intercom 

Call Forwarding, (all, busy, no answer)

Automatic diversion to voicemail or another number immediately or when busy or unable to answer

Calling Line ID Presentation

See the number of the calling party

Direct Dialing to each extension

Each phone has its own telephone number allowing callers to dial directly

Directory

SPA525 Handsets allow you to store up to 200 Contacts with Alpha Numeric Search

External Transfer/Forwarding

Transfer or Forward your calls to any external number (including a mobile phone). Call Charges apply

History

View, save or redial numbers that called or have been called.

Hold

Allows a call to be placed on hold. Callers hear music while waiting.

Intercom

Calls between HostedPBX users are free no matter where your staff are located (data charges may apply)

Music On Hold

Prerecorded Music On Hold comes standard. Should you wish to upload your own recordings contact us for information about pricing and supported formats.

Night Service 

Activated automatically based upon time of day or manually via a key on your phone night service reroutes your calls and changes user permissions. 

PAC

PC Attendant Console designed for Windows and iPhone to allow you to monitor your handset, other users and access the directory

Paging     

Allows you to page through the speaker of one or more phones simultaneously 

Park    

Call Park allows you to place a call into a Parking Bay so other extensions can pick it up. While waiting callers hear Music.

Portability 

You can connect to your system from almost any broadband internet service. So take your handset home, to a hotel or load a softphone onto your PC and your extension travels with you. 

Simultaneous Ring       

Allows your mobile phone to ring whenever a call is received at your deskphone. Ringing can be immediate or on delay with day/time scheduling. 

Speed Dial

Provides fast access to frequently dialled numbers.

Transfer

Transfer calls either with or without announcement

Voicemail Dial Out     

When callers reach your voicemail you can give them the option to Dial 0 to be connected to any other preprogrammed number.  

Voicemail to Email

All phone users have voicemail but it is also possible to receive your messages as a wav file via email. This allows you to replay, store and forward the message. You can even play it back off your iPhone or other mobile Smart Phone.

Web Based Handset Administration

Allows you to make changes to your handsets via a Web Browser (Directory, Keys, Ring Tones etc)