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The Blog The Business Phone BlogWhats the cheapest way to purchase a Phone System?
Get a Hosted Voice PBX system and you can save a fortune is set up and recurring costs.
In addition to getting discount call rates, the cost of setting up a new Office Phone System can be as much as a 3rd of the cost of traditional PBX Phone Systems.
Here's a cost comparison between Hosted PBX and Traditional Business Phone Systems.
While there is a bit of recurring costs with a Hosted PBX system, ...they do require access to a ADSL connection to function, the costs and line rental savings in addition to the high level of functionality they bring, usually far out weigh and costs when compared to buying a traditional PBX. In addition the Hosted PBX is virtually Guaranteed to work on the NBN when rolled out in your area so you future proof your business.
Some of the features available
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ACD* |
Allows calls to be queued for an agent or group of agents. Greeting and waiting messages are provided along with music on hold and the ability for callers to dial out and leave a voicemail message or speak to someone else. Supervisors are able to monitor the Groups realtime and access historical reports showing agent performance, abandoned calls etc. |
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Any Call Answer |
Ability to answer calls from any phone |
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Automated Attendant |
Can be programmed to answer your calls immediately or after a certain number of rings. Callers are greeted with a customised message and offered the opportunity to dial departments, direct to staff or wait for reception. |
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Busy Lamp Fields |
Keys on your phone programmed to show the status of other extensions and allow one touch intercom |
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Call Forwarding, (all, busy, no answer) |
Automatic diversion to voicemail or another number immediately or when busy or unable to answer |
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Calling Line ID Presentation |
See the number of the calling party |
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Direct Dialing to each extension |
Each phone has its own telephone number allowing callers to dial directly |
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Directory |
SPA525 Handsets allow you to store up to 200 Contacts with Alpha Numeric Search |
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External Transfer/Forwarding |
Transfer or Forward your calls to any external number (including a mobile phone). Call Charges apply |
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History |
View, save or redial numbers that called or have been called. |
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Hold |
Allows a call to be placed on hold. Callers hear music while waiting. |
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Intercom |
Calls between HostedPBX users are free no matter where your staff are located (data charges may apply) |
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Music On Hold |
Prerecorded Music On Hold comes standard. Should you wish to upload your own recordings contact us for information about pricing and supported formats. |
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Night Service |
Activated automatically based upon time of day or manually via a key on your phone night service reroutes your calls and changes user permissions. |
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PAC |
PC Attendant Console designed for Windows and iPhone to allow you to monitor your handset, other users and access the directory |
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Paging |
Allows you to page through the speaker of one or more phones simultaneously |
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Park |
Call Park allows you to place a call into a Parking Bay so other extensions can pick it up. While waiting callers hear Music. |
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Portability |
You can connect to your system from almost any broadband internet service. So take your handset home, to a hotel or load a softphone onto your PC and your extension travels with you. |
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Simultaneous Ring |
Allows your mobile phone to ring whenever a call is received at your deskphone. Ringing can be immediate or on delay with day/time scheduling. |
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Speed Dial |
Provides fast access to frequently dialled numbers. |
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Transfer |
Transfer calls either with or without announcement |
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Voicemail Dial Out |
When callers reach your voicemail you can give them the option to Dial 0 to be connected to any other preprogrammed number. |
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Voicemail to Email |
All phone users have voicemail but it is also possible to receive your messages as a wav file via email. This allows you to replay, store and forward the message. You can even play it back off your iPhone or other mobile Smart Phone. |
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Web Based Handset Administration |
Allows you to make changes to your handsets via a Web Browser (Directory, Keys, Ring Tones etc) |
Its not good for anyone when you come home and find the massive International Roaming bill. Heres a few tips to help avoid a massive bill when traveling.
1. If you have a smart phone turn off roaming data. Roaming data is incredibly expensive and it will ruin your holiday to find those few days on facebook or emails while away have cost you a $1000 or more. Use WIFI when you need to access data over seas. When on WIFI you can get emails, use Facebook and free text message services like Viber for free.
2. Divert all calls to message bank immediately. This way the VM calls don't leave Australia and attract roaming charges and you can stop people leaving long winded messages which you then have to pay for.
3. Leave a Voice Mail Message to the effect " I am traveling OS and not taking calls . If it is urgent please send me a text". This way you can control the cost as a text is 5c and you can manage how many of them you send. Its free to receive a text while roaming.
4. If you have to make calls get a SIM card from the country you are in....much cheaper and there are pre paid travel SIMs around with discount calls back to Australia.
5. This may make some people squirm but consider leaving your phone at home and have a real holiday. Not a great tip for those traveling for work but its one less thing to worry about while traveling and if you leave the phone at home there is no chance of losing it after a night partying in Bangkok or Bali.
There is detailed instructions on saving money while International Roaming here.
We regularly get asked how do we get the cheapest line rental possible. There are a number of ways to go about getting cheap line rental depending on the technology used to deliver the service. Many business's get stuck on just using the Telstra PSTN network when there are some great alternatives out there.
Lets work from most expensive to cheapest for Line Rental.
The most expensive line rental type is PSTN $39.95 per month. Because of legacy pricing that Telstra applies to their copper network at the wholesale level, there is a limit on what can be achieved with pricing for PSTN lines. Typical pricing on PSTN is $33-$39.95 per month. PSTN (or POTS Plain Old Telephone Service) is a single line service that can be used for Voice, FAX, EFTPO & ADSL Internet. PSTN is available from every exchange Australia Wide is is the most commonly used type of phone line in Australia.
The next pricing increment comes in with ISDN services which are again on Telstra network $33 per month. With ISDN you get digital line quality and access to a 100 number DID range. Per channel access is around $30 for either ISDN 2 or ISDN 102030. With ISDN you have options for increments of 2 or 10 channels. Multiple ISDN 2 services will provide 2, 4, 6 or 8 services. ISDN 102030 has increments of 10 so its 10, 20 or 30 channels per service. Multiple service can be installed on the 1 site. ISDN is available at most exchanges Australia Wide and a PBX Phone system is needed.
The next level of pricing comes with Muliti Line ISDN which runs on Optus network $20 per month. Per channel access can be had for $20 per month if you are prepared to take a 36 month agreement. If a shorter term agreement is more your style then rental is $25 per per month. With Multi Line you get Digital service, access to a 100 Number DID range and the ability to take any increment above 10 channels ...eg 10, 11, 12 13 channels at a time up to 30 channels per service. Multiple services can be installed at the 1 site but the Optus network is not as broad as the Telstra network. A PBX Phone system is needed.
And the winner is ...Hosted Voice with Line rental as low as $10 per month. With Hosted Voice there is no tie to the physical network other than using an ADSL service so there is no charges being paid to Telstra to maintain the legacy network. Hosted Voice is only limited by the Internet capacity that you have on your site. Now the fastest growing Fixed Wire Telephone Product in Australia, Hosted PBX will be the standard when NBN network is activated. With even the most rudimentary level of access, with Hosted PBX you get a virtual PBX phone system with a massive range of features and benefits so you dont need a PBX Phone System. One is supplied as part of the product.
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http://www.bazaarvoice.com/ Telaustralia was fantastic. Helpful, responsive, maintained ownership throughout our ISDN 10 Primary Rate Installation... more..
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Since changing to Telaustralia we have saved a considerable amount on our business phone accounts. We have been very impressed with the professional & prompt service we have received from the Telaustralia team. Nothi.. more..
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