ISDN FEATURES - WHAT SERVICES CAN I HAVE ON MY ISDN 102030 OR ISDN 2

Tuesday, February 21, 2012

ISDN USER SERVICES GUIDE - WHAT FEATURES CAN I HAVE ON MY ISDN SERVICE?

The following is a guide to service features that are available on Telaustralia ISDN 2 & ISDN 102030 services.

Call waiting

What is call waiting? When you use the full capacity of your ISDN service, call waiting tells you if another call is trying to get through. You have the option of accepting the incoming call and placing another call on hold, or clearing a current call to accept a waiting call.

Call Waiting is a feature available on our ISDN Multiple Number services. It is a standard feature available on the ISDN 2 Enhanced service.Call Waiting is available as an optional feature on ISDN 2. Call waiting is not available on ISDN 2 with Direct Indial or ISDN10/20/30. There is no charge for call waiting.

Call forward

What is call forward? Call forward allows you to forward calls to your ISDN service to another number.

There are three types of call forward:

(a) call forward immediate forwards all calls to your ISDN service to another number; and

(b) call forward busy forwards calls to your ISDN service to another number when your ISDN service is busy; and

(c) call forward no answer forwards calls to your ISDN service to another number when your ISDN service does not answer.

There are two ways call forward can work:

(a) fixed (you tell us the number you forward to and we set it at the exchange);and

(b) variable (you set the number you forward to yourself)

You can apply call forward to individual numbers on a Multiple Number service,and to the group directory number on a Direct Indial service. In the basic form of the feature for Direct Indial services, call forwarding is applied to the entire indial number range and calls are forwarded to a single, common number. If call forwarding is needed at the extension level, call deflection or private network partial rerouting is needed (see below).

Call deflection is a feature similar to call forward which allows you to deflect a call to your ISDN service to another number rather than answer it. The method of entering the number to divert to will depend on your handset, but typically you will be required to pre-program it in your equipment. You can deflect calls received at
individual extensions in a number range, without affecting the rest of the number range. Call deflection is provided on a per number basis when used in conjunction with the Multiple Number feature. When this feature is provided on Direct Indial services, it is available to all extensions, subject to allowances within your terminal equipment. The control procedures for this feature depend on your equipment.Please refer to your equipment user guide.

Private network partial rerouting allows you to manage call forward and call deflection using your equipment. This allows the call forwarding and deflection to be applied to an individual extension of an indial range rather than to the entire number range. It allows for diversion of calls within your equipment or private network, or back to our network from your equipment. Private network partial rerouting provides for network-based diversion, which means that the information/B channels are released and can be used to handle other calls.

Call forward (variable) is a standard feature available on the ISDN 2 Enhanced service. Call Forward is available as an optional feature on all other ISDN services except ISDN 2service with Direct Indial and point-to-multipoint.

Call forward (fixed) and call deflection are available as optional features on all ISDN services except ISDN 2 service with Direct Indial and point-to-multipoint.

Call Deflection is not available via the analogue ports on ISDN 2 Enhanced. You can get call deflection for ISDN 2 with Multiple Number and Line Hunt services, and as part of the call forward (all conditions) feature on ISDN 2 service with Direct Indial and point-to-point and ISDN 10/20/30.

You can only get private network partial rerouting if you have an ISDN 2 service with Direct Indial and point-to-point or an ISDN 10/20/30.

There is no charge for call forward, call deflection or private network partial rerouting features. We charge you at standard ISDN call rates for forwarded calls.

Enquiry/Conference

What is Enquiry/Conference? Enquiry/Conference lets you place a call on hold, make a second call or accept a
call waiting call, and join the two calls in a three-way conference call.

Enquiry/Conference is available as an optional feature on the following ISDN services:

(a) ISDN 2 with Multiple Number service; and
(b) ISDN 2 Enhanced.

It is not available on ISDN 2 with Direct Indial or ISDN 10/20/30.

There is a monthly for Enquiry/Conference (in addition to the standard monthly access charges for your ISDN service). In addition we charge you our standard ISDN call rates for calls you make.

Call transfer

What is call transfer? Call transfer lets you answer incoming calls and then transfer them to another number anywhere in Australia or overseas. Transferred calls are charged at the standard ISDN call rates.
The person calling you pays for the call to you and if you transfer the call, you pay for successfully transferred calls to the third person. Once you successfully transfer the call, your line is free. While your line is free once the call is transferred, we still charge you for the call to the third person until that call is completed. You can transfer an incoming call to another service that is still ringing.

Call transfer also lets you to join the two calls in a three-way conference call.

(a) You cannot transfer the call if both calls are outgoing.
(b) You can transfer the call if both calls are incoming.

Call transfer is available as an optional feature on the following ISDN services:
(a) ISDN 2 and ISDN 2 with Direct Indial; and
(b) ISDN 2 Enhanced.

The analogue ports of the NT1 Plus II are compatible with this feature. The analogue ports of the NT1 Plus are not compatible with this feature.

There is monthly access fee for for call transfer (in addition to the standard monthly access charges for your ISDN service):

Calling number display

What is calling number display? With appropriate equipment, calling number display lets you see the telephone
number of a person calling your ISDN service before and after you answer the call (unless they have blocked their details or a number is not provided by the network, eg international callers). Calling number display is also provided with call waiting where you have a NT1 Plus II and or your equipment supports this function.

Calling number display is a standard feature available on the ISDN 2 Enhanced service. Calling number display is an optional feature available on the following ISDN services:
(a) ISDN 2, and
(b) ISDN 10/20/30.

The analogue ports of the NT1 Plus II are compatible with this feature. The analogue ports of the NT1 Plus are compatible with this feature, except in the case where the number is provided with call waiting.

There is no charge for calling number display when we provide it as a standard feature. When we provide it as an optional feature, there is a monthly aces fee.

Calling line identification restriction

What is calling line identification restriction? Unless you request calling line identification restriction, your calling number will present to a called service. With calling line identification restriction, you can prevent the presentation of your number to a person you are calling (unless you use call by call override giving permission for your number to present). Exceptions are made in some cases, eg calls made to emergency services where your number is
always presented.

If you do not have calling line identification restriction, you can still block presentation of your number to a person you are calling on a call-by-call basis if you have compatible equipment.

The analogue ports of the NT1 Plus and the NT1 Plus II are compatible with blocking presentation of your number on a call-by-call basis.

Calling line identification restriction is available as an optional feature on all ISDN services. This feature is available on a per call, temporary or permanent basis, depending on your equipment.There is no charge for calling line identification restriction.

Call barring

What is call barring?  Call barring lets you prevent users of your service from making specific types of
calls (eg national long distance and international calls). We programme your network barring options into the exchange. You cannot add, change or remove them yourself. You need to ask us to add, change or remove your

preferred network barring option. You may also have barring applied to individual extensions via your telephone system- please discuss with you equipment supplier. (You can get network barring options that you can turn on and off yourself by subscribing to the call control option if you have ISDN 2 with Multiple Number service or ISDN 2 Enhanced services.

Call barring is available as an optional feature on all ISDN services and there is no charge for call barring.

Call control

What is call control?

Call control allows you to prevent unauthorised calls being made by choosing the types of outgoing calls that can be made from your ISDN service. A four digit PIN controls the feature, letting you turn on or off your preset call barring options.

Call control is available as an optional feature on the following ISDN services:
(a) ISDN 2 with Multiple Number Service (not Direct Indial); and
(b) ISDN 2 Enhanced.

The analogue ports of the NT1 Plus are compatible with call control.

We charge you for call control (in addition to the standard monthly access charges for your ISDN service)

Multiple Number

What is Multiple Number?

Multiple Number lets you have up to eight telephone numbers (in total) with one ISDN service. If you have ISDN 2 Enhanced, a maximum of six telephone numbers can be used on the analogue ports of NT1 Plus II, as each port has three different rings. The NT1 Plus does not support distinctive ring (ie different rings for each number),so only one number can be used per analogue port.

Although you can have multiple devices, only two lines are available at any one time.

Multiple Number is available as an optional feature on the following ISDN services:
(a) ISDN 2 (not available with Indial); and (b) ISDN 2 Enhanced.

We charge you for each Multiple Number (in addition to the standard monthly access charges for your ISDN service):  The first two numbers per service there is no charge and then you are then charged for each additional number.

Malicious caller identification/malicious call trace

What is malicious caller identification?
With appropriate equipment, malicious caller identification/malicious call trace lets you ask us to record the details of threatening or malicious calls. We record the details at our exchange and use them to identify the service from which the offending call(s) are generated. We provide both the European Telecommunications Standards Institute (ETSI) compatible and non-ETSI feature.

Malicious caller identification/malicious call trace is available as an optional feature on all ISDN services. It applies per access for Multiple Number services, all accesses for a Line Hunt group with multiple numbers (including the group directory number) and across the whole number range for Direct Indial services.

Malicious caller identification requires compatible equipment in order to perform a trace.

For ISDN 2 Enhanced, the analogue ports of the NT1 Plus II and the NTI Plus are compatible with malicious caller identification.

If you are using the ISDN 2 service or equipment connected to the S-Bus of theNT1 Plus II, your equipment may support either malicious caller identification or malicious call trace. (Earlier versions of this feature in Australia were provided as malicious call trace, a non-ETSI feature.) Because the capability of your equipment to handle each may differ, when you ask us for this service we supply both versions of this feature for simplicity. Check with your equipment supplier for compatibility.

We charge you for malicious call identification/malicious call trace (in addition to the standard monthly access charges for your ISDN service)

Number Redirection

The Number Redirection service is compatible with all ISDN services.

What is Network activated ISDN redirection?

The network activated ISDN redirection lets you permanently redirect all your incoming calls from an ISDN service/number to a fixed single number. It applies at the number range level (or the single number level for Multiple Number services). You can choose:

(a) unconditional redirection – which applies the equivalent of call forward immediate and redirects all calls to another nominated ISDN or public switched telephone network destination number (but not 190 numbers); or
(b) conditional redirection – which applies the equivalent of call forward busy and/or no answer and redirects calls based on these conditions to another nominated ISDN or public switched telephone network destination number(but not 190 numbers).The redirection of calls to a single service on our public switched telephone network or ISDN service may not be successful if the single service cannot cope with call volumes.

Network activated ISDN redirection is available as an optional feature on thefollowing ISDN services:

(a) ISDN 2 with Multiple Number, Line Hunt and Direct Indial point to point;
(b) ISDN 2 Enhanced; and
(c) ISDN 10/20/30 services.

We charge you for calls we redirect at standard ISDN call rates. We also charge you our monthly access charge for your service. 14.8 You are responsible for all charges incurred as a result of asking us to provide Network activated ISDN redirection to you.

Emergency Redirection

What is emergency redirection?
Emergency redirection lets you temporarily redirect all your incoming calls from an ISDN service/number to another service/number. We provide emergency redirection when you are unable to access your equipment
(eg PABX) and/or our ISDN service is faulty. It is generally used in disaster recovery scenarios.
 

We expect to provide emergency redirection on a temporary basis, usually for no longer than one week. During this time, the standard ISDN service charges continue to apply.

You can choose:

(a) unconditional redirection - which applies the equivalent of call forward immediate and redirects all calls to another nominated ISDN or public
switched telephone network destination number (but not190 numbers); or
(b) conditional redirection - which applies the equivalent of call forward busy and/or no answer and redirects calls based on these conditions to another nominated ISDN or public switched telephone network destination number
(but not190 numbers).

We activate and deactivate emergency redirection when you ask us to. You must tell us at least one hour before if you want to activate, change or deactivate any of your emergency redirection arrangements. To activate emergency redirection within one hour, we must be able to successfully validate your identity. If we have trouble validating your identity, we may not be able to activate the service within one hour.

When we activate diversion on your ISDN 2 with Direct Indial or ISDN 10/20/30 services at your request, you cannot change or remove emergency redirection yourself. You must ask us to change or remove the redirection.

When we activate diversion on your ISDN 2 with Multiple Number, ISDN 2 Line Hunt and ISDN 2 Enhanced services at your request, and you subscribe to the call forward option chosen above, you may deactivate the redirection when yourequipment and/or our ISDN service is working.

The redirection of calls from your ISDN service to a single service on our public switched telephone network or ISDN service may not be successful if the single service cannot cope with call volumes.

The redirection of calls will only be successful if the incoming call type is compatible with the number to which the call is directed. Data calls redirected from ISDN services to services on our public switched telephone network will fail.

Emergency redirection is available as an optional feature on the following ISDN services:
(a) ISDN 2 with Multiple Number, Line Hunt and Direct Indial;
(b) ISDN 2 Enhanced; and
(c) ISDN 10/20/30 services.

We charge you to activate emergency redirection the following when you activate emergency redirection (in addition to the standard monthly access charge for your ISDN service). This charge includes the cost of deactivation. Normal call charges apply for redirected calls.

Emergency redirection charges For each activation is $200.00 ex Gst $220.00 inc Gst. There is no charge for deactivation.

We will not charge you the activation charge if you activate emergency redirection because our network is faulty (as determined by us). We will not charge you for redirected calls over our network if our network is faulty

and you are preselected with us. If you are currently not preselected to us, you must give us permission to have your STD and fixed to mobile calls carried via our network for the duration of the redirection. You are responsible for all charges incurred as a result of asking us to provide emergency redirection to you.

Number Only Redirection for ISDN 2 with Direct Indial and ISDN 10/20/30

What is Number Only Redirection?
When you relocate your business and take up a new ISDN service because you cannot retain your existing number, ISDN based Number Only Redirection lets you redirect your calls to your new number for a period of time. We activate and deactivate Number Only Redirection when you ask us to. You cannot change or remove the redirection yourself. You must ask us to change or remove the redirection. You must cancel the old ISDN service.

Number Only Redirection is available for a period of up to 12 months from the date we connect the redirection service.

The redirection of calls will only be successful if the incoming call type is compatible with the number to which the call is directed. Data calls redirected from ISDN services to Basic Telephone Services on our public switched telephone network will fail. The redirection of calls from your ISDN service to a single service on our public
switched telephone network or ISDN service may not be successful if the single service cannot cope with call volumes.

Number Only Redirection is available on ISDN 2 with Direct Indial and ISDN 10/20/30 services.

We charge you for activating each ISDN 2 & ISDN 10/20/30  service with Number Only Redirection:
Number Only Redirection activation charge GST excl. GST incl.

There are no ongoing charges for Number Only Redirection, but you must continue paying the relevant Direct Indial charge to get this feature. We charge you at standard ISDN call rates for calls we redirect. You are responsible for all charges incurred as a result of asking us to provide Number Only Redirection to you.

Operator connect diversion

What is operator connect diversion?
Operator connect diversion lets you redirect all incoming national reverse charge calls and all international operator connected calls to a nominated number within your indial or PABX group number range. This feature helps you to avoid accepting unauthorised incoming calls.

We cannot promise the redirection of calls if they come via another phone company and you must tell us at least five business days before you want us to activate operatorconnect diversion.

Operator connect diversion is available as an optional feature on the following
ISDN services:
(a) ISDN 2 with Direct Indial (point-to-point only); and (b) ISDN 10/20/30.

We charge you per month for operator connect diversion (in addition to the standard monthly access charges for your ISDN service):

Extension level billing

What is extension level billing?
Extension level billing lets you receive details of call costs for each extension number you have. On your account, you receive a listing of the extension numbers and a list of the national long distance calls, international calls and calls to mobiles made from each extension with the following details:
(a) start time;
(b) duration;
(c) an indication of whether it is a voice call or data call;
(d) cost;
(e) telephone number called;
(f) destination; and
(g) charge rate.
 Local calls are summarised. You can ask for local call itemization for an additional charge. Any discounts are applied at the account level, and will not be shown against specific extension numbers and we can only apply this feature across your entire allocated range (not to individual extension numbers in isolation).

Extension level billing is available as an optional feature on the following ISDN services:
(a) ISDN 2 with Direct Indial point-to-point service; and (b) ISDN 10/20/30.

We charge you a monthly fee for extension level billing (in addition to the standard monthly access charges for your ISDN service.

Line Hunt

What is line Hunt?

Line Hunt lets you advertise one directory number and have more than one ISDN service connected to that number. The network distributes incoming traffic acrossall available ISDN information/B channels.

If you have a Multiple Number service and choose Line Hunt, you will receive an extra number called the group directory number that becomes your advertised number.

Line Hunt is available as an optional feature on the following ISDN services:
(a) ISDN 2 with Multiple Number service; and
(b) ISDN 2 Enhanced.

Line Hunt requires you to have a minimum of two services of the same type eg two ISDN 2 services.

You do not need to request Line Hunt with your ISDN 2 with Direct Indial or ISDN 10/20/30 service as an equivalent functionality is provided as a standard feature with these services.

We charge you a monthly fee for Line Hunt (in addition to the standard monthly access charges for your ISDN service)

Direct Indial

What is Direct Indial?

Direct Indial (or DID Range) lets callers contact a person they wish to speak to directly without going through an operator or reception Direct Indial is used in conjunction with phone systems or PABXs. It also supports automatic call distributors and voice mail and paging services.

We have a separate number range for Direct Indial operations. For our standard Direct Indial operation:
(a) we allocate you a number range in 100-number blocks;
(b) we program our network to route calls to you; and
(c) we allow you to reserve number ranges (where available) in 100-number blocks for future use.

Direct Indial is a standard feature on ISDN 10/20/30. It is available as an optional feature on ISDN 2. It is not available on ISDN 2 Enhanced.

We charge you a monthly access fee for each 100 Number Indial range Block.

Point-to-point and point-to-multipoint set ups

Whats the difference between the two types of ISDN set ups?
The difference between point-to-point and point-to-multipoint is to do with the signalling protocols between our ISDN exchange and your ISDN hardware. Associated features may also require a specific configuration. It is important that you check the preferred setting required on your service(s) with your equipment provider.
(a) All ISDN 10/20/30 services use point-to-point.
(b) An ISDN 2 service can be either point-to-point or point-to-multipoint,
depending on the application.
(c) ISDN 2 Enhanced services must be point-to-multipoint.

In a point-to-point set up, our ISDN exchange only expects to see a single device respond to call requests. That device is responsible for managing calls for all of your devices using that service. Typically these other devices will be extensions on a PABX.

In an ISDN 2 point-to-multipoint set up, you would typically have an S-BUS feeding multiple devices (routers, Terminals Adapters etc) and our ISDN exchange expects that there may be more than one device responding to call requests. (Equipment specifications will define one or the other.

Multiple Number services

Where we refer to an ISDN 2 with Multiple Number service in this article we are referring to an ISDN 2 service configured with a minimum two telephone numbers, or up to the maximum of 8 telephone numbers allowed by the Multiple Number feature.

TELAUSTRALIA FIRST TELCO TO IMPLEMENT TELECOMMUNICATIONS CONSUMER PROTECTION CODE

Sunday, February 19, 2012

TELAUSTRALIA IS AUSTRALIA'S FIRST TELCO TO COMMENCE IMPLEMENTING RECOMMENDATIONS OF THE DRAFT TELECOMMUNICATIONS CONSUMER PROTECTION CODE

Telaustralia have started to implement the Telecommunications Consumer Protection Code guidelines, before they are accepted or made law ...simply because many of the changes makes sense and provide for transparent pricing .....which what Telaustralia have always stood for.

Here's our first steps.......CLICK!

Busines Phone & Office Phone Relocation Guide

Friday, February 10, 2012

A straight forward Guide to relocating your Office Phone Lines & relocating your Business Phone Lines.

 
Telaustralia have put this guide to relocating your business phone lines and PABX system to help you to avoid any issues or down time with your phones. There are list of important questions that you will need to provide to ensure a smooth and non disruptive move of your telecommunications. Although we speak of relocating the phone lines the facts are the lines are not physically moved. New phone line/s are set up at the new premises and the old phone numbers are then switched over or diverted.

Of course nothing beats talking to an experienced expert so if you would like a free no obligation discussion please contact us with your details by clicking THIS LINK and we will call you ASAP.

Can I keep my current Business Pone Numbers?

You can keep your existing numbers if you are moving to a location serviced by the same telephone exchange. If you have an ISDN 100 Number Indial Range you can usually take those numbers to adjacent exchanges. If you cant keep your existing numbers you have the option of setting up a number redirection which is a permanent diversion of your old number/s to your new numbers. Alternately you can have a message set up providing details of your new numbers to anyone who calls your old number. Please note that just because you are moving down the road doesn't automatically mean you will be serviced by the same exchange. Please contact us with your new address to determine if you can retain your numbers.

How much lead time is required?

It is vital that you allow sufficient lead time when planning your business relocation to give your business phone company sufficient time to book the installation of your new phone lines or manage the relocation of your business phone lines. Relocation of a PSTN phone line is usually quite simple but an ISDN 2 order can take up to 4 weeks and an ISDN 10/20/30 order can take up to 10 weeks and sometimes more.

If you change your moving dates, the network provider will cancel your order and the lead time will start all over again. Changing the date of your relocation can cause delays with your phone lines as orders will be placed at the back of the order queue, essentially re starting the order process. It can be difficult juggling all the different time frames required but the most important requirement in managing this is lead time. As a rough guide the following time frames are required to relocate your business phone lines assuming no network upgrades are required ...

Product     Lead Time to Install
PSTN - Reconnection of In Place Line            2 - 7 Working Days
PSTN - New Line                                         3 - 10 Working Days
ISDN 2                                                      10 - 20 Working Days
ISDN 10/20/30 Telstra Network                   25 - 60 Working Days
ADSL 1 & 2                                                3 - 5 Working Days after PSTN is connected
SHDSL Business Grade internet                   15 - 20 Working Days
Hosted Voice Hosted PBX                            1 Day of ADSL/SHDSL active at new site
1300/1800 Inbound Number                       1 - 15 Working Days

One of the first lines that needs to be connected is a PSTN line for the ADSL service. Given it takes 3- 5 days to get ADSL working after the phone line has been connected, it makes sense to get the ADSL line in first, which will allow your IT staff to configure the service and have it up and running prior to your relocation. This may costs a bit more in line rental etc but is worth it opposed to operating your business without ADSL Internet.

Has your developer done all lead in work?

If you are moving into a new Industrial or commercial estate and your business will be one of the first business to move in, please be aware that a network cable upgrade is often required and this can often take many months. The cable upgrade is usually required where there is insufficient capacity in the main cable leading into or past the estate to carry the volume of phone lines anticipated for the new estate. Your developer should be talking to Telstra well in advance and advising them how many business's will be going into the new estate. It is not uncommon for cable upgrades to taken anywhere between 6 weeks and 6 months. Our experience has shown this to be a regular issue when connecting phone lines into new Industrial or Commercial estates.

Do I need to relocate all my existing services?

It is important that you provide us with accurate details of the services you want to relocate. Any changes or modifications to the order can delay the process so please ensure you get the details right from the outset.

Consider a plan for the following services:-

•    The main phone line and or any advertised phone numbers including customer service or accounts numbers
•    Your fax number
•    Any Direct In Dial numbers that have been advertised
•    Eftpos Numbers
•    Security & Alarm lines
•    ADSL lines

Where are you moving to?

Where you are moving to is clearly quite important and there are a range of factors that need to be considered. Most important is to supply your service provider with accurate site address details. If your address details are not accurate the network carrier may cancel your relocation order and put you to the back of the order queue, essentially restarting the order process.

Relocating within same exchange

If you are relocating within the same exchange area you may be able to keep your existing numbers. To ensure a seamless change over we usually arrange the new phone lines at your new site approx a week before you are due to move. Then on the day of your move, we arrange a number change on the new phone lines, switching your old numbers to your new site.

Relocating to a different exchange

You cannot keep your numbers if you move to an area serviced by a different exchange, although you are able to permanently divert your numbers to your new numbers. The only exception to this can be a ISDN 100 Number range which can sometimes be relocated to nearby exchanges.

If you cant keep your old numbers you can elect to do a 12 month diversion or divert the numbers month by month. If you have a 1300 or 1800 number the redirection of the service to the new site is simple and seamless.

Site Technical Inspection

Have you had a technical inspection done on the site ……. with a technician to ensure that all internal phone and data cabling is in place for your voice, data and print requirements? Telaustralia strongly recommend you do. If you haven’t yet, you will need to map out exactly what your requirements are and arrange a contractor to supply the required power, voice, data and print cabling. If cabling is not in place your service provider will be unable to deliver your services and you may be up for hefty charges and even worse … long delays when it is time to install your PABX phone System. You will need to allow for cabling to each desk, computer, printer, any servers you may be operating and to where your PABX Phone System will be located. If appropriate site cabling is not available your services will not be connected by the due date.

Other things to consider

Time and time again we come across business that have relocated without giving due consideration to their IT and Voice services. Short cuts are taken that lead to extensive costs and down time further down track It is strongly recommended you take time to sit down and plan your relocation with your PABX maintainer, IT staff/consultants and your Phone Company.

Which Day? Timing?

You should consider when is the best time for you to relocate. Which time of the day and day of the week or month are you best able to manage your workload and staffing levels to ensure the smoothest possible transition?

PBX Diversions

Depending on where you relocate to you may want to divert calls from your old numbers to your new numbers. There is a charge for diverted calls and a cost to “rent” the diversion on your old line. Prior to removing your PABX from your old premises it is very important for your PABX technician to set diversions to your new numbers. If this is not completed at this time an emergency diversion (fee for service diversion) will have to be set via the telephone exchange, which is significantly more expensive and can lead to a interruption to your service while it is being arranged.

PBX & PABX Phone System relocation

The relocation of your PBX Phone System is the job of your PABX Maintainer. However if you don't have a maintainer we can help you find one and assist with coordinating the move. If you are relocating an existing PABX Phone system this is where things can get tricky in juggling the period between when the system is removed from the old site and installed at the new site. If your system is large relocation can take several days from removal through to installation, jumpering of the new phone lines and configuration and in these cases it can be cheaper and less disruptive to consider a new PABX Phone System which can be installed without any disruption. NOTE: Your new phone lines need to be in place and active to relocate the PABX phone system and configure it. Even if you have a new phone system installed it is highly advisable to have your technician at hand during the first day of the move or to ensure that the system configuration and set up is correctly. If you have to re call your PABX maintainer back you may be up for hefty call out fees.

Relocating your ADSL & SHDSL Internet Services

Given the reliance that most business have on the Internet it is probably more important that you get your Internet relocation planning right over ad above everything else. Firstly get a PSTN line connected as early as possible and get the ADSL up and running well before its intended usage date. That leave sufficient time for your IT people to organise & redirect DNS servers, change systems that use a Static IP address, Back Up MX records and configure all necessary Network and Mail Exchange equipment prior to you moving in.

IT services

Your IT is separate to your voice services. Items such as Wireless networks, LANs, WANs PCs, fax machines, photocopiers, scanners and other electrical equipment and systems can be quite sensitive during as move so it is advisable to have your IT experts on hand to assist with set up and configuration of your business equipment and network requirements.

OUR CUSTOMER SERVICE STATISTICS FOR DECEMBER 2011 AND JANUARY 2012

Friday, February 10, 2012

THE BUSINESS PHONE CO SERVICE STATS

We will now be regularly publishing our Customer Service and Technical Support Call response times.

Here's our December & January inbound call statistics.

CUSTOMER SERVICE & ACCOUNT MANAGEMENT

Average Wait time 29 Seconds
% of calls answered within 120 seconds 91.26%
Average call duration 3 mins 11 seconds
Busiest time of the day 3-5 pm

 

TECH SUPPORT

Average Wait time 1 Min 16 seconds
% of calls answered within 2 mins 74.62%
% of calls answered within 4 mins 92.84.32%
Average call duration 6 mins 41 seconds
Busiest time of the day 4-6 pm

INTERNATIONAL ROAMING CHARGES OPTUS NETWORK

Wednesday, February 08, 2012

We regularly have people ask us whats it cost to make a phone call overseas. If you are on Optus network ...here you go...just follow the link and scroll down the page.

http://www.telaustralia.com.au/mobiles/business-fleet-mobile-plans

ISDN IN AUSTRALIA PRE 2000

Tuesday, February 07, 2012

A Historical perspective of ISDN in Australia by the Technology Applications Group. Amazing how things have progressed with data speeds, networks and Applications.

ISDN NETWORK

Technology Overview

ISDN stands for Integrated Services Digital Network. The ISDN is a digital communications network service which uses the same copper wire lines used for standard (analogue) telephone services. ISDN services enable end-users to send and receive information at faster speeds and with greater reliability than is possible using the standard telephone service. ISDN services are used for the carriage of information such as voice, data, high quality sound, text, still images and video.

ISDN was designed around the notion of separate channels at 64Kbps. This number springs from the fact that 64Kbps is essentially the data rate at which the analogue lines are sampled at (8000 samples per second, 8 bits per sample) for the phone company’s ISDN. ISDN is essentially combinations of these channels, and also slower 16Kbps channels, used only for signalling. The 64Kbps channels are called B channels. The 16Kbps channels are called D channels.

There are two main interfaces – Basic Rate and Primary Rate. The Basic Rate Interface is intended for home use, and Primary Rate is intended for businesses. The Basic Rate Interface (BRI) is designed to carry the most data consumers can possibly send to the home through existing copper phone lines. The Primary Rate Interface is designed for businesses with larger data needs, or with the need to set up their own local phone system. It is generally just a much faster connection to the phone company, with several B channels.
Applications for ISDN services include: • data transfer • telephony • Internet access • PABX networking • video conferencing, and • telecommuting.

How Does an ISDN Network Work?

Telstra supplies ISDN services to both end-users and service providers. Where service providers have access to their own transmission networks, they purchase short distance ISDN services to use as customer ‘access tails’. The access tail services supplied to service providers are similar to the eligible ISDN services. In essence, they are carriage services using that part of the network which connects end-users’ premises to an exchange (that is, the customer access network). They are joined with the service providers’ networks to create an end-to-end service

 The early days of ISDN saw the evolving technology developed along proprietary lines. In the US the two competing camps were AT&T with its 5ESS switch and Northern Telecom and the DMS100. Both products were rolled out at approximately the same time with similar features and options. As the product was placed on the network there were some compatibility issues.

The Australian ISDN was implemented in 1988 prior to the presence of a second carrier. Australians have therefore been fortunate to have a single set of protocols and interfaces from any location in which ISDN is provided, thus avoiding some of the problems associated with incompatibility, in certain other countries. Unfortunately, the set of protocols used were different to every other ISDN service. Recognising this as a major impediment to the industry, Telstra migrated its platform towards the European ETSI ISDN standards, called Euro-ISDN, in 1995.The

Deployment of ISDN in Australia

ISDN is a digital communications service which enables the end-user to send and receive information at faster speeds and with greater reliability than is possible using the analogue carriage service of the PSTN network.
Telstra operates the only ISDN in Australia. Telstra has expanded its ISDN capacity in line with the licence conditions under s.66 of the Telecommunications Act 1997. Specifically, the licence condition requires Telstra to be in a position to make available: ... within 90 days of a request, a carriage service that provides a digital data capability broadly comparable to that provided by a data channel with a transmission speed of 64kilobits per second supplied to end- users as part of the designated basic rate ISDN service: • by 1 July 1997 – to at least 93.4% of the Australian population; and • by 31 December 1998 – to at least 96% of the Australian population.

Number of ISDN Services at 1999-00

The number of Telstra basic rate ISDN services installed at 30 March 2000 was 125,013, compared with 73,028 services installed at 30 June 1998. Very few basic rate ISDN services are utilised by residential customers.
Telstra has provided a separate measure of ISDN service penetration – the number of installed digital data equivalent lines (Exhibit 3-3). This measure is derived by multiplying the number of ISDN services in operation by a factor based upon the number of 64Kbit/s data channels provided by the type of ISDN service. For example, a basic rate ISDN service (OnRamp 2 and Microlink) is multiplied by two as it provides two 64Kbit/s channels, whereas a primary rate ISDN service (OnRamp 30 and Microlink) is multiplied by a higher figure, owing to the greater number of 64Kbit/s channels provided by primary rate ISDN services.

ISDN Network Rollout -The Deployment of Telstra’s ISDN Network

Telstra was one of the first telecommunications carriers in the world to introduce ISDN starting in 1988. The initial introduction of a primary rate service called Macrolink was followed by the introduction of Microlink, a basic rate service providing two 64Kbit digital channels and a 16Kbit signalling/packet data channel.
Telstra’s ISDN services are offered using two distinct ‘networks’ namely, the overlay network and the ETSI network. Each network is described below.
• The overlay network is based on a discrete network (separate from the PSTN). This network has been in operation since 1989 and, as at mid- 1998, provided connections to over 400,000 PSTN basic access line equivalents. It is to be phased out in 2000.
• The ETSI network, on the other hand, is integrated with the existing PSTN infrastructure. It is designed according to the standards of the European Technical Standards Institute (ETSI) and was introduced in 1997 as ‘OnRamp’.
With each network, terminal adaptors are located at customer premises in order to enable end-users to send and receive information over the network. As the overlay network is phased out, terminal adaptors which are not compatible with the ETSI network will need to be replaced.

These services are provided by a $200m overlay exchange network which extends out to user exchanges using a custom designed remote server known as a BMUX, connected by a 2Mb/s primary rate access to the overlay network node. The BMUX can only be provided at exchanges with digital transmission available to the rest of the network. In addition, on cost grounds, a BMUX is usually not installed until at least 5 orders have been received for Microlink ISDN service at that exchange.

By 1996, there were over 36,000 Microlink Services (basic rate ISDN) connected via 3,900+ BMUXs and more than 8,100 Macrolink Services (primary rate ISDN) in operation on the overlay network. The number of BMUX based services peaked in mid 1997 and has declined thereafter, as the ETSI based OnRamp substituted Microlink in the market.

Following OnRamp’s introduction, new ISDN customers are being served primarily by the new Future Mode of Operation (FMO) network and ETSI based ISDN service capabilities. Also existing Microlink customers have progressively migrated from Microlink to the OnRamp ISDN service. Migration from Microlink to OnRamp requires a telephone number change for the customer. In addition, a modification to the customer premises equipment to allow for compatibility with the new OnRamp Service may have been required in some cases. It is our understanding that the migration is due to be completed by 2001/2002.

The Migration of ISDN Network to ETSI Standard

As part of Telstra’s strategic planning process, it created a vision for the future which it called its “Future Mode of Operation” (FMO). The FMO incorporates fundamental changes to its “Present Mode of Operation”.
As a result of this network infrastructure, managing, operating and extending ISDN had become complex and expensive. The FMO directly addressed these concerns by creating a “composite” network in which a single network of switches will support both telephone and ISDN services.

Telstra’s ISDN service had been developed as a separate network to the PSTN. At certain locations there were connections between the two networks in order to enable interoperability. This dual/integrated network is sometimes called an ‘overlay’ network – ISDN ‘overlays’ the existing telephone network – but they remain two separate networks.

 Telstra’s existing ISDN network was further complicated by the fact that basic rate access MicrolinkTM, was not provided directly from the ISDN exchanges. Basic rate is provided by a purpose-built device called a B-MUX which was connected to the exchange via Primary Rate Interface (PRI). Each B-MUX supports up to fourteen Basic Rate Interface (BRI) ports.

In December 1994, the Telstra Board approved $300 million to rebuild its ISDN network over the next five years. The decision was based on the recognition that Telstra needed to expand its network and move to international standards to meet the rising demand for ISDN services.

From 1996, new switches provided ISDN services based on international ETSI standards, MacrolinkTM and MicrolinkTM services continued to be supported by Telstra to 2000 and existing customers were being migrated to ETSI ISDN progressively.

The major benefit of the network upgrade to Telstra was that it would be better positioned to satisfy market needs and demands more cost- effectively. In particular, the Composite Node network enabled Telstra to provide ISDN wherever there is a telephone exchange. Previously, it required either a special ISDN exchange or a B-MUX to be within about 5 kilometres of the customer and this often cannot be cost-justified. As a result, the penetration of ISDN had been restricted.

By supporting international ETSI standards, Telstra made it less costly for international CPE manufacturers to make their products available in Australia. Increased competition in the CPE environment has lowered prices and increased the number of applications which can use ISDN.

The national network deployment profile of FMO, ETSI ISDN and BMUX as at 1999, as provided by Telstra, is summarised in the Exhibit 3-5. This is based on the accelerated FMO program that has been agreed between Telstra and the Government. This shows that by July 1997, 25% of exchange sites nationally, representing 58% of PSTN lines were equipped to provide ETSI ISDN (On Ramp service) within normal provisioning periods.

ISDN Service Applications and Users -Telstra ISDN Offering

ISDN services enable end-users to send and receive information at faster speeds and with greater reliability than is possible using the standard telephone service. ISDN services are used for the carriage of information such as voice, data, high quality sound, text, still images and video.

Telstra’s ISDN services are targeted at the business sectors, especially large corporate. At the end of December 1998, Telstra had 648,000 ISDN channels in operation, which increased by 48% during 1999 to reach 964,000 channels.

The service had been largely marketed to business customers, such as the corporate and government sectors. However since early 1999, in view of the growth of Internet, Telstra’s ISDN service has began to address the small and medium businesses.

Telstra’s ISDN provides a range of voice and data business solutions including telephony, fax, file transfer, Internet access, access to the corporate LAN and video conferencing.

Voice Communication

OnRamp supports voice communication by phones or phone systems - providing fast call connections and clear voice quality. OnRamp provides features such as Direct Indial, Multiple Number, Easycall features like Call Waiting and Line Hunt that help users manage their calls.
For the small home office, an OnRamp service with Multiple Number provides extra phone numbers to differentiate between business and personal calls. One OnRamp service provides two digital lines for two simultaneous phone conversations - or talk on one line and still receive a fax or access the Internet on the other. Larger businesses can use larger OnRamp services with 10 digital lines or more for phones and data requirements.

Internet Access

The Internet has been called ‘information at your fingertips’, yet as the Internet moves increasingly to sound, image and video content, standard modem connections are proving too slow. At 128 Kbps, OnRamp can provide Internet access much faster than conventional modems, which means less time waiting for connection to the internet or files to download and more time available for working.

Telecommuting

In addition to its telephone and fax facilities, OnRamp provides high speed access to central office resources for regional offices and telecommuters, enabling all employees to share the same facilities and function better as a team.

Video Conferencing

Video conferencing provides the facilities for live full colour video and audio communication between people situated in two or more locations.

Image Transfer

OnRamp provides fast data transmission to industry sectors with such applications, specifically the pre-press graphics industry, the health sector and construction industry.

LAN Interconnection

Office Local Area Networks (LANs) have become part of the modern working environment with their ability to help staff share information and work better together, but their advantage can be lost as a business expands to new locations. Staff working from home (telecommuters) and channel partners are also disadvantaged by the loss of access to shared information.

OnRamp’s high speed digital transmission and instantaneous call set-up speeds up the flow of information and allows all staff – whether telecommuters or channel partners - to work together more effectively.

Telstras ISDN Users - Corporate ISDN User

A study by STM Consulting and Bellcore (1998) showed the percentage of services in operation that belong to Corporate & Government (C&G) customers. C&G customers are Telstra customers with a total Telstra bill size exceeding a specified amount. At the end of 1999, more than 95% of the ISDN customers belonged to the commercial, business and government sectors. Residential users accounted for less than 5%.
It is a common understanding in the Australian market that the skewing of basic rate ISDN demand to corporate customers relates to its use almost entirely for intra-corporate communications (eg, semi-permanent connections and LAN/WAN connectivity). The same is believed to apply to commercial customers; these tend to be larger multi-site customers with internal/inter-site communications requirements. For this reason, at this stage basic rate ISDN demand tends to occur only at centres which are large enough to have branch offices of large corporates and medium sized enterprises.

In Australia, as in other countries, Internet access requirements are expected to stimulate demand for basic rate ISDN in the residential and small business sectors, which today effectively have no real application for ISDN. However, the pricing of ISDN is prohibitively high for small business and residential users.

However, with the introduction of xDSL technology in 2000/2001, with its faster access speeds (up to 8Mbps) and the ability to use existing copper infrastructure, ISDN has a formidable competitor. In addition, HFC, LMDS and FTTC are also some of the competing technologies for ISDN as a high-speed access network solution.

In fact, Telstra has introduced xDSL as migration path for ISDN. ADSL (asymmetric digital subscriber line) promises 8Mbps Internet access to anybody within 1.5km of a telephone exchange.In June 2000, to fight the entry of xDSL, Telstra launched a new ISDN data service. It targets small office home office (SoHo), micro-business, and residential users.

Data Applications

Data applications (in terms of call minutes) account for more than 85% of the ISDN network traffic. However, in terms of number of calls, voice accounts for 75% of the total calls made.
Inter-business applications (such as videophone and videoconferencing) which use 64Kb/s (or nx64Kb/s) end-to-end connectivity, have yet to be adopted on a significant scale.
Telstra considers further disaggregation of its traffic volume of ISDN network to be commercially sensitive.

Rural ISDN Demand

Anecdotal evidence was presented to suggest that existing ISDN services in rural areas are exclusively in larger towns and are most likely to be part of the telecommunications facilities of a large corporate or government organisation. Such demands only occur in larger towns where there are government institutions such as hospitals and educational facilities, and branches of large businesses, such as banks and the post office. This reflects the current dominant application of basic rate ISDN which is for intra-corporate communications.
Data from Telstra on the deployment of BMUX and Microlink shows that rural penetration of Microlink is about 0.2% of telephone services in rural areas, about half the national total (0.4% of services). Furthermore about three quarters of rural Microlink services are in exchanges having more than 1,000 lines (ie, the larger rural centres). The 77% of rural exchanges which have less than 500 lines in total have only 34 Microlink services (1.2% of the rural total).

Market Perspective  ISDN was a Service for Large Corporate – Pre Internet Boom

Back in the late 1980s and early 1990s, ISDN was heralded as the high- speed access network technology of the information superhighway, with a maximum non-compressed data speeds of up to 128Kbps.
However, it was mainly utilised by large corporates, government units and businesses for their inter-office and LAN connections. It lacks the applications for small business and residential users. In addition, the value proposition for ISDN – benefit compared to price – resulted in limited take up by the small to medium businesses, let alone residential consumers. The fact that Telstra operates the only ISDN network in Australia has also prevented competition in delivery of the service. Despite network coverage of 96% by 1998, ISDN has failed to achieve wide adoption.

In 1998, the ACCC said ISDN prices in Australia were high by international standards, citing the Asia-Pacific Telecommunications Index from the National University of Singapore that indicated Telstra ranked first for IDD pricing but eighth for its ISDN pricing. Telstra competes with other carriers and service providers in international traffic but no carriers have the underlying network to offer a different ISDN tariff.
The ACCC report (1998) also quoted from a study by Siemens, a German electronics corporation, which showed that Australia had a penetration of 0.61% of ISDN in 1997, compared with Germany’s 8.69%, Switzerland’s 5.3%, the Netherlands’ 3.08%, Japan’s 2.57%, France’s 2.54% and the UK’s 2%.

Internet Boom Drives ISDN Adoption

However, with the arrival of the Internet in the mid 1990s, demand for higher bandwidth has breathed a new life into the ISDN service, especially in the small and medium business.
Since early 1999, Telstra has been addressing the need for an ISDN service in the small and medium businesses. The number of ISDN channels (both basic and primary rates) in operation increased by 48% from 648,000 channels in 1998 to 964,000 channels in 1999. xDSL and other technologies now provide competition for ISDN.

Competing Technologies – DSL and LMDS

In fact, Telstra has introduced xDSL as a migration path for ISDN while competitors are introducing xDSL services. Some xDSL operators believe the 30,000 or so ISDN users (mostly SME) are likely to convert to ADSL.

In June 2000, to fight the entry of xDSL Telstra has launched a new ISDN data service. It targets small home office (SoHo), micro-business, and residential users. The remodelled OnRamp Business Highway was launched on 19 June 2000. ISDN voice and data calls are fixed at Australian local rates, with a flat rate of A$1 an hour for data calls, timed per second, and a A$0.15 connection fee. Previously all calls were charged by time and distance. Telstra is cutting ISDN costs to better compete in the small-end data market against new high-speed copper-wire technology, ADSL, and cheaper cable Internet services.

However, Telstra is confident that ISDN still has a future, despite competition from other access network technologies. An attraction of ISDN is that it is an all rounder because it can enable so many applications and is well suited for international data traffic and video conferencing.

According to Telstra the market grew strongly in 2000 with a growth rate of 30%. However, being a mature product with competition from new technologies like xDSL, Telstra expects the market to level off in 2001/2002.

FAST UNLIMITED DATA ON BLACKBERRY MOBILE PLANS

Wednesday, January 11, 2012

If you need unlimited data then the only way to get it on a mobile phone plan is with Blackberry mobile. Truly genuine unlimited, no holds barred, eat all you want data.

If you are sick of getting excess data charges then choose to go unlimited with the Blackberry RIM platform and your excess data days are behind you.

The other big advantage Blackberry has over apple and other competitors is speed. Because all Blackberry data is compressed via the Blackberry network it is delivered much faster than with other devices. With a Blackberry device, a typical email of 30kb is compressed to 2kb so it doesn't take much in the way of mathematical wizardry to work out its faster to deliver a 2kb packet than a 30kb packet. With 3g networks a Blackberry can be up to 5 times faster to load an image or web page than an Android or Apple OSX device on the same network.

A further advantage, is that data that is sent and received over Blackberry networks, is encrypted so its secure. That's why all the drug dealers and arms smugglers around the world prefer Blackberry!

The full range of great value Blackberry Plans are available on Telaustralia The Business Phone Company website.

http://www.telaustralia.com.au/mobiles/blackberry-capped-plans

HOW MUCH DATA WILL MY HOSTED PBX SYSTEM USE?

Friday, January 06, 2012

The amount of data used with a Hosted Voice PBX System will vary depending on the quality settings used. On most hosted PBX system you adjust the amount of data used for voice calls by varying the codec used to carry your calls.

If you use G729 then expect to use around 13mb/hour of talk time, for G711a allow 30-40mb/hour. Our statistics show that the average talk time per line per day is between 30 min to 1 hour so if you have 5 lines, allow between 650mb and 1.3gb per month using G729 and between 1.8gb to 3.5gb per month if using G711. Note we assume a 20 day working month and usage is based upon general office conditions.

If your operating hours or days of operation vary from the example provided just modify talk time on a pro rata basis to suit your business and recalculate.

HOW MUCH BANDWIDTH DO I NEED FOR HOSTED VOICE OR HOSTED PBX CALLS?

Friday, January 06, 2012

As a guide only we use the following figures to estimate the available bandwidth when assessing the viability of a Hosted PBX system. 

Upstream	Shared Connection		Dedicated Connection
kbps	Voice Channels	Max Users	Voice Channels	Max Users
768	5	13	15	40
640	4	10	12	30
512	3	8	10	26
384	3	5	7	18
256	2	3	5	12
128	1	1	1	1

CHEAP PHONE SYSTEMS

Tuesday, December 13, 2011

Whats the cheapest way to purchase a Phone System?

Get a Hosted Voice PBX system and you can save a fortune is set up and recurring costs.

In addition to getting discount call rates, the cost of setting up a new Office Phone System can be as much as a 3rd of the cost of traditional PBX Phone Systems.

Here's a cost comparison between Hosted PBX and Traditional Business Phone Systems.

While there is a bit of recurring costs with a Hosted PBX system, ...they do require access to a ADSL connection to function, the costs and line rental savings in addition to the high level of functionality they bring,  usually far out weigh and costs when compared to buying a traditional PBX. In addition the Hosted PBX is virtually Guaranteed to work on the NBN when rolled out in your area so you future proof your business.

 Some of the features available

ACD*	Allows calls to be queued for an agent or group of agents. Greeting and waiting messages are provided along with music on hold and the ability for callers to dial out and leave a voicemail message or speak to someone else. Supervisors are able to monitor the Groups realtime and access historical reports showing agent performance, abandoned calls etc.
Any Call Answer	Ability to answer calls from any phone
Automated Attendant	Can be programmed to answer your calls immediately or after a certain number of rings. Callers are greeted with a customised message and offered the opportunity to dial departments, direct to staff or wait for reception.
Busy Lamp Fields	Keys on your phone programmed to show the status of other extensions and allow one touch intercom
Call Forwarding, (all, busy, no answer)	Automatic diversion to voicemail or another number immediately or when busy or unable to answer
Calling Line ID Presentation	See the number of the calling party
Direct Dialing to each extension	Each phone has its own telephone number allowing callers to dial directly
Directory	SPA525 Handsets allow you to store up to 200 Contacts with Alpha Numeric Search
External Transfer/Forwarding	Transfer or Forward your calls to any external number (including a mobile phone). Call Charges apply
History	View, save or redial numbers that called or have been called.
Hold	Allows a call to be placed on hold. Callers hear music while waiting.
Intercom	Calls between HostedPBX users are free no matter where your staff are located (data charges may apply)
Music On Hold	Prerecorded Music On Hold comes standard. Should you wish to upload your own recordings contact us for information about pricing and supported formats.
Night Service	Activated automatically based upon time of day or manually via a key on your phone night service reroutes your calls and changes user permissions.
PAC	PC Attendant Console designed for Windows and iPhone to allow you to monitor your handset, other users and access the directory
Paging	Allows you to page through the speaker of one or more phones simultaneously
Park	Call Park allows you to place a call into a Parking Bay so other extensions can pick it up. While waiting callers hear Music.
Portability	You can connect to your system from almost any broadband internet service. So take your handset home, to a hotel or load a softphone onto your PC and your extension travels with you.
Simultaneous Ring	Allows your mobile phone to ring whenever a call is received at your deskphone. Ringing can be immediate or on delay with day/time scheduling.
Speed Dial	Provides fast access to frequently dialled numbers.
Transfer	Transfer calls either with or without announcement
Voicemail Dial Out	When callers reach your voicemail you can give them the option to Dial 0 to be connected to any other preprogrammed number.
Voicemail to Email	All phone users have voicemail but it is also possible to receive your messages as a wav file via email. This allows you to replay, store and forward the message. You can even play it back off your iPhone or other mobile Smart Phone.
Web Based Handset Administration	Allows you to make changes to your handsets via a Web Browser (Directory, Keys, Ring Tones etc)