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FAQs
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| Frequently Asked Question | Category | |
| 1 | Can I have a Telstra Landline, an Optus Mobile & a Telstra network ADSL plan on the one bill? | My Account |
| 2 | How can Telaustralia be cheaper than Telstra? | Support |
| 3 | How do I join Telaustralia? | My Account |
| 4 | How do I pay my bill? | My Account |
| 5 | How do I set up a direct debit? | My Account |
| 6 | How do I view my account online? | My Account |
| 7 | I am moving offices. What do I need to do to relocate phone lines & internet? | Phones |
| 8 | If I join Telaustralia will I have to wait in long call queues when I need support? | Support |
| 9 | Is Telaustralia Australian owned? | Support |
| 10 | What ADSL Broadband Plans do Telaustralia have available? | Broadband |
| 11 | What Business ADSL Broadband Features should I request. | Broadband |
| 12 | What is a 100 Number Direct In Dial Range (DID Range) | Phones |
| 13 | What is ISDN 2? | Phones |
| 14 | What ISDN Business Phone Lines are available? | Phones |
| 15 | What networks do you use? | Phones |