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RSS The Blog

  1. SHDSL BROADBAND PROMO GETS BETTER FOR 12-18MBPS CUSTOMERS TelAustralia Customer Service 27-May-2015
  2. ISDN 2 POPULAR AGAIN (GUESS WHY?) TelAustralia Customer Service 21-May-2015
  3. ISDN 2 FREE INSTALLATION PROMO TELAUSTRALIA TelAustralia Customer Service 21-May-2015
  4. CALL CENTRE PHONE SYSTEM SOFTWARE (PRICE CRASH) TelAustralia Customer Service 15-May-2015
  5. ISDN 102030 PHONE SYSTEMS (AND HOW TO SAVE WHEN BUYING) TelAustralia Customer Service 15-May-2015

 The Business Phone Blog

SHDSL BROADBAND PROMO GETS BETTER FOR 12-18MBPS CUSTOMERS

SHDSL BROADBAND PRICING REDUCTIONS

Our SHDSL promo has been extended till the end of June (Very happy face) with the 10/10 Services being $419 per month and the 20/20mbps services being $479 per month with free installation on 14month agreement. Even better news is that the sites that don't quite get to 20/20 Mbps can get better pricing.

  • 12/12 Mbps SHDSL $479
  • 14/14 Mbps SHDSL $479
  • 16/16 Mbps SHDSL $479
  • 18/18 Mbps SHDSL $479
  • 20/20 Mbps SHDSL $479

Previously unless the site qualified for the full 20/20 service, (eg the site test qualifies only up to 18/18 Mbps)  the option was to take a 10/10 or pay the substantially higher standard pricing on 18/18 Mbps services. Standard pricing on 18/18mbps was $789 while a 12/12 was $659 so the price reductions are significant.

Take advantage of our special offer. Sign up for a SHDSL 12-20Mbps between now and 26 June and get Free install and 1 Month free. Click the button below to speak to an Australian based expert. You must mention this advert to take advantage of the promotion.

SHDSL BROADBAND

ISDN 2 POPULAR AGAIN (GUESS WHY?)

ISDN 2 IS POPULAR AGAIN! (GUESS WHY?)

We have seen a recent increase in interest in ISDN 2 services from Business located in NBN roll out areas! Why?

Well feedback has been that many business still do not want to rely on a VoIP or Hosted Phone System. They want the reliability of ISDN 2 and are prepared to pay a bit more to have it. Compared to Telstra DOT or SIP trunks over the NBN ISDN 2 is definitely more reliable. Because the ISDN2 is a protected service its no going to get cut off like a PSTN line would.

While not carrying as many features as a IP Phone System, ISDN 2 still has its share of functionality. Combined with Free ISDN 2 Installation, using ISDN can be a compelling argument. Read on below to find some of the features on ISDN 2.

ISDN 2 FEATURES

CALL CONTROL

With Call Control, you can turn the selected barring level/s on and off as often as you require. In this section, provide the barring level/s which you require to be active with Call Control turned on. A Personal Identification Pin (PIN) will be provided by Telaustralia and is required to activate and deactivate Call Control.

CALLING LINE IDENTIFICATION RESTRICTION AND PRESENTATION

In the normal service configuration the calling line identification (calling number) is sent forward with each call and is presented to a called party who subscribes to Calling Line Identification Presentation or Calling Number Display.  The sending forward of the CLI can be blocked on a call by call basis from some CE.
Alternatively, you may have the service configured to prevent the forwarding of CLI. In this configuration the sending forward of CLI on a call by call basis can be initiated by some CE. This configuration is Calling Line Identification Restriction (CLIR).  Please check with your CE supplier to confirm how you can both allow and restrict presentation of your telephone number. Calling Line Identification allows the telephone number of the caller to be presented on most incoming calls; unless this has been restricted by the caller.

CALL WAITING

This feature informs you when another caller is trying to get through to you while you are using the full capacity of your service (both B channels). It enables you to take the incoming call and place one channel on hold.   

CALL FORWARD VARIABLE OPTIONS

1. With Call Forward Immediate, you can forward your calls to a number you select and change it at any time. Your calls will be forwarded immediately. 2. With Call Forward Busy, your calls will be forwarded to the number you select if your phone is busy. 3. With Call Forward No Answer, your calls will be forwarded to the number you select if your phone is not answered within 20 seconds. You can change the time delay from 5-60 seconds Fixed Options Fixed number forwarding means you can forward to a previously selected number stored in the telephone exchange. In this section you must nominate the number to which the calls are to be forwarded and whether you wish this to occur for Immediate, Busy or No Answer options.

ENQUIRY/CONFERENCE

With Enquiry /Conference, you can make another (enquiry) call to a third person when you are already on a call. If you with, you can then have a three-way conversation (conference).   Section 12 - Activated Call Redirection - All service types excluding DID Pt to Multi Pt This feature is a permanent activated redirection. This is typically applied where a customer is unable to activate call forward from their CE and requires call forward on their active ISDN service (eg forward on busy). This feature is applied as a call forward fixed and applied by Telaustralia. Note: This is not a disaster recovery redirection and cannot be activated within a short time frame (activation of this feature may take up to 5 days). There are other options available for disaster recovery redirection.

CALL TRANSFER

Call Transfer allows the ISDN2 customer to transfer an established voice call to any other number (ie fixed or mobile) anywhere in Australia or overseas. The ISDN 2 customer pays standard ISDN 2 call costs for the successfully transferred leg of the call. Call Transfer feature rental charges apply. Subscription to the Call Transfer feature automatically includes the Enquiry / Conference  feature. 

MALICIOUS CALLER TRACE

This feature allows you to activate the recording of the caller’s telephone number of a current call. The call details are recorded at the Telstra exchange and used by Telstra to identify the service from which the offending call/s are generated.  If necessary, Telstra will involve the police. Prior to July 2001, this feature has been provided to all ISDN services as Malicious Call Trace (MCT), a non-ETSI feature. ETSI compliant MCID is now available and is functionally identical to MCT.  Customers subscribing to this feature will be provided with Malicious Call Trace as well as Malicious Caller Identification (as the capability of CE to handle each version may differ). Subscription to MCID/MCT will apply the feature per access for Multi Number services; on all accesses for Line Hunt services with Multi Number and across the whole number range for DID services. Please consult your CE supplier if you plan to use this feature.  Extra charges apply for this supplementary feature.  

USER TO USER MESSAGING

All service types excluding DID Pt to Multi This feature allows you to send and receive from another user, information in packets of 128 Octets each. There are two types of User to User messaging available:   • User to User 1 : Where information is only sent between users during call establishment and clear down • User to User 3: Where information is only sent between users during the active part of the call. This feature is not supported on international calls. Please consult your CE supplier if you plan to use this feature. Extra charges apply for this supplementary feature.  

EXTENSION LEVEL BILLING

Only available on DID Pt to Pt / Not compatible on DID Pt to Multi Pt The feature allows you to receive details of call costs for each of your extensions. On your account you will receive a listing of the extension numbers and a list of the calls made from each extension with start time, duration, indication whether voice or data call, cost, called number, destination and rate. The feature is applied across the entire allocated range, and is not applied to individual extensions in isolation.  Extra charges apply for this supplementary feature.  

OPERATOR CONNECT DIVERSION

Only on DID Pt to Pt/Not compatible on DID Pt to Multi Pt This feature allows you to redirect all incoming national reverse charge calls and all international operator . connected calls to a nominated number (which will generally be an operator console). This assists you to prevent the acceptance of unauthorised incoming calls. The diversion of calls can not be guaranteed in cases of interconnection with another carrier (particularly international) where specifications may not align with those of Telstra. Extra charges apply for this supplementary feature  

DIRECT INDIAL

The Direct Indial option allows your customers to call your staff direct without the need to go through an . operator and is available in blocks of 100 numbers only. Configuration Setting The majority of Direct Indial services should be set to the default setting of point to point operation which is the standard setting for most PABXs.  Only tick the “Yes” box if your equipment supplier specifically advises you that point to multipoint configuration is required  

INDIVIDUAL PHONE NUMBERS

The majority of ISDN Individual Number services should be set to the default setting of point to multipoint operation which is the standard setting for most Routers, Terminal Adaptors & PC Cards. Most PABX and Telephone Systems have a setting of point to point operation. Only tick the “Yes” box if your equipment supplier specifically advises you that point to multipoint configuration.  

LINE HUNT

If you have more than one ISDN 2 service it is possible to group the services so that incoming calls hunt across the available access lines to find a free line. This feature is called Line Hunt and is activated on incoming calls made to a Group Directory Number. 

 

ISDN 2 FREE INSTALLATION PROMO TELAUSTRALIA

ISDN 2 FREE INSTALLATION PROMO

Our ISDN 2 Promo is still running with free installation and incredibly cheap phone calls.

Save $360 on each ISDN 2 connected and get 100% Australian based Service and Support

CALL CENTRE PHONE SYSTEM SOFTWARE (PRICE CRASH)

CALL CENTRE PHONE SYSTEM SOFTWARE PRICE CRASH

Happy to announce new pricing for our Call Centre Software licenses on our Yeastar U series PBX Phone Systems.

These licenses are no limit user licenses. The only restriction being the Yeastar PBX the license is running through.

MyPBX Call-MART delivers a comprehensive Call Center solution with sophisticated functionality.  Call-MART offers professional Call Center features like automatic call distribution, IVR, queuing, Wallboard, real-time queues and agents statistics, monitoring and reporting for small and medium-sized business.

MyPBX U100 $795 inc gst

MyPBX U200 $995 inc gst

MyPBX U500 $1595 inc gst

The U Series Phone Systems are SIP, ISDN 2 and ISDN 102030 Compatible so combined with Call Mart Software they make a very cost effective Call Centre Phone System option.

Contact us now for a fast Phone System quote.

ISDN 102030 PHONE SYSTEMS (AND HOW TO SAVE WHEN BUYING)

ISDN 102030 PHONE SYSTEMS

MYPBX U300 WITH EMBEDDED PRI CARD

Over the years, we have seen customers spend enormous amounts on PBX Phone Systems. Customers wanting Telstra ISDN 102030 or Optus Multi Line are faced with the cost of the ISDN Primary Rate Interface Card (PRI Card that enables a Phone System to connect to an ISDN 102030) in many cases being around $2000 for the card alone, plus additional license fees and installation costs.

We were pleasantly surprised when we started selling Yeastar MyPBX systems to find that many of the reasonably priced Yeastar MyPBX Phone Systems have embedded PRI cards with system prices including the PRI card starting at around $2900. These Systems also have built in PBX system features that would see the traditional providers charging many $thousands more.

The MyPBX U300 retails for $2900 and includes embedded PRI up to 30 channels, No Limit SIP Trunks, up to 300 Extensions, 50 concurrent calls and built in Auto Attendant, Voice Mail to Email and Unified Messaging. Amazing value.

That the ISDN 102030 is at this stage not going to be effected by the NBN rollout and the Systems SIP capacity, makes these systems 100% future proof.

Combined with Yealink T40 series this is seriously great value. If you are looking for a new PRI ISDN 102030 PBX Phone System with a view to future proofing your business click the link or give us a call on 1300783528.

 

ISDN 102030 OVER THE NBN (THE OTHER OPTION)

HOW WILL THE NBN EFFECT ISDN 102030? (THERE IS ANOTHER OPTION AFTERALL!)

At this stage there is no indication that ISDN 2 or ISDN 102030 services will be effected at all by the NBN. They are currently protected special services and are not included in the Copper Cut off that will eventually effect all Copper PSTN lines.

This then leads to the fact that ISDN 2 or ISDN 102030 services may be a better alternative for some business facing the NBN copper cut off. Many business are still very nervous about having to move to Hosted PBX or SIP services (Business VoIP) preferring the reliability of copper based services and ISDN gives them that option.

Recent price reductions on ISDN mean, ISDN is now a viable alternative for sites that are facing a copper cut off. Installing a PRI or BRI ISDN card into an existing phone system in many cases becomes far more cost effective than replacing the system or installing an IP card. For many older systems there is no such thing as an IP card but ISDN Cards are readily available. So instead of having to replace the PBX Phone system and handsets outright with a IP system, it may be cheaper to install an ISDN card and transfer their existing PSTN numbers to ISDN 2.

One job we did recently at Pottsville near Byron Bay, the client had 23 handsets on an old Samsung PBX and 6 PSTN lines. They are in a NBN roll out area (still some time away) and were advised by several suppliers including the biggest one, they would need to replace their PBX system and do significant rewiring of the site. These cost to replace and rewire was around $11000. Alternately they had been quoted over $4000 to convert the system to IP and add in the required cabling.

We arranged installation of BRI cards and installed 3 X ISDN 2 services. The capital cost was $1700 and their monthly phone bill dropped by around $150 a month as well. When they NBN comes all they will do is get a new Internet connection and their phones will remain as is.

If you would like to talk to an Australian based professional about what do do when the NBN is rolling out in your area, or changing your existing ISDN services to Telaustralia please call us on 1300783528 or click this button and we will contact you!

ISDN 102030 NBN

 

YEALINK T46G, T42G & T48G HANDSETS NOW AVAILABLE

Yealink T42g, T46g and T48G handsets

We are very happy to announce that we are now selling the Yealink T40 series of handsets. These fully featured IP handsets combine seamlessly with our Yeastar MyPBX Phone Systems.

We will run a series of features on these handsets over the coming months. Mean while enjoy a few photos below.

If you have any questions or need a new Phone System please CLICK HERE.

YEALINK T48G

YEALINK T46G

 

YEALINKT42G

 

 

WHAT IS SHDSL BROADBAND?

WHAT IS SHDSL BROADBAND?

SHDSL ( Symmetrical Digital Subscriber Line) and a broadband connection delivered over multiple copper pairs or Fibre that provides symmetric bandwidth bit upstream and downstream. A standard ADSL Internet that most business use is Asymmetric in that it usually has a faster download speed and slower upload speeds. SHDSL has the same upload speed as download speed ...eg 20mbps/20mbps.

HOW FAST IS SHDSL BROADBAND?

Speeds currently available over copper or fibre are up to 100mb/100mb on AAPT network, 10Mb/10mb on Telstra SHDSL and 20mb/20Mb on Soul EFM network.

Soon a 400mbps/400Mbps fibre product will be available for most capital cities.

WHAT IS THE CONTENTION RATIO?

Tye Contention ratio is the number is users on the service. A 1:1 is a dedicated service with no other users while a 1:4 may have up to 4 users on the service. a Dedicated 1:1 connection will have a better quality of service in most cases as no other users are sharing the service.


WHAT DOES SHDSL GET USED FOR?

As business move applications to the cloud they are finding the ADSL upload speeds are not adequate. If moving services to the cloud SHDSL is more commonly used for Web and Email server hosting, Video Conferencing, Large data file transfers, Corporate LAN to LAN connections such as Virtual Private Networks (VPN) and where multiple remote users require access. Once a SHDSL connection is in place it often allows a business to review telephony and move ISDN and PSTN services to Hosted PBX or SIP Trunks.

CAN I USE MY ADSL MODEM/ROUTER FOR SHDSL

Only if you have an ADSL router as a Ethernet WAN Port. other wise you will need to purchase and Ethernet router.

CAN I USE A PHONE SERVICE ON THE SHDSL LINE?

SHDSL is not like ADSL in that it is run over a shared phone lines so now it cat be used for Voice Directly. However you can use Hosted PBX, SIP Trunks or a VoIP Phone System over a SHDSL data connection.SHDSL BROADBAND

NBN COPPER CUT OFF (ARTICLE)

NBN COPPER CUT OFF

This article further reinforces the point in regards to the NBN Copper cut off.

More than 11000 homes and Business face copper Cut Off

 

 

BLACKTOWN NBN COPPER CUT OFF (MAP)

BLACKTOWN NBN COPPER CUT OFF (MAP) IS COMING UP 15 MAY 2015

Parts of Blacktown NSW are fast approaching the NBN copper cut off on the 15th of May 2015.

Most areas highlighted in purple on the Map below are scheduled to have copper cut off come into effect from 15 may 2015.

 

Business that have not taken action in connecting to the NBN and arranging their Phone Systems to be connected, are running short of time to act.

To talk to an Australian based professional call Telaustralia 1300783528 or click the button below for a fast call back.

 


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  • Our Hosted PBX Phone System and SHDSL internet Install was Seamless. I would recommend Telaustralia for anyone looking for that extra bit of service from their Phone Company. Our experience during our Hosted PBX installa.. more..

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  • Telaustralia was quick to react to our initial inquiries about a Business Grade Data Connection SHDSL and Hosted PBX Phone System. Shortly thereafter delivered the required communications and data plans to our business. .. more..

    Hosted PBX and SHDSL Subseaco
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  • We engaged Telaustralia to install a new Phone System at our site. After getting a $4000 + quote from Telstra, Telaustralia gave us a Hosted PBX quote for $1500 and the system has so many features its amazing. Whats bett.. more..

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    NBN Phone System Lardner White Mt Eliza
    Lardner White

  • We'd like to thank Telaustralia for their wonderful service and professional manner in installing our NBN Phone System into our new office. Highly recommend their services - a pleasure to deal with. Sue Wilkinson Associa.. more..

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    Clauds Agency

  • Telaustralia was fantastic. Helpful, responsive, maintained ownership throughout our SHDSL & ISDN 10 Primary Rate Installation. www.bazaarvoice.com (http://bazaarvoice.com).. more..

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    BazaarVoice.com Sydney

  • Our office relocation went more smoothly than I could have hoped, thanks to Telaustralia. It was such a relief to have one point of contact for this project. Telaustralia managed the relocation of our fixed lines and sup.. more..

    J Levy
    Harms Consulting Sydney

  • Since changing to Telaustralia we have saved a considerable amount on our business phone accounts. We have been very impressed with the professional & prompt service we have received from the Telaustralia team. Nothi.. more..

    Jason Beare
    MBA Accounting Mornington

  • I would like to thank you for the level of service we received when you took over our business and home telecommunication accounts this year. It seemed like a daunting task to move our supplier considering we had been wi.. more..

    Tim Leonard
    Mortgage Choice Bayside Beaumaris

  • We are very new customers to Telaustralia after being referred by one of your existing clients. Telephone communications is so frustrating, different person everyone time you call for service,no followup and waiting peri.. more..

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    Kim Reed Conveyancing Beaumaris

 
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